Really pleased with the service provided by Abel and our surveyor Ross Magee. I called the Able office to seek some advice prior to booking and the customer service experience was exceptional. That ga... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They were quick to reply and offered a more than competitive quote, coming in at £200 cheaper than the other quote we received. They arranged for the survey to take place within 10 working days of our... Mehr ansehen
I have used Able Surveyors Limited twice now and they have being very efficient both times. They booked the survey as soon as I paid and sent the final report 1 day after. The surveyor was also r... Mehr ansehen
Great service from Jack Sullivan. Contacted the company on the Thursday and the next day the survey was carried out and by Saturday Or Sunday I had the full report emailed over. All very detailed wit... Mehr ansehen
Quick, in depth and helpful — thank you, Jack
We had a great experience with our surveyor, Jack. We’re in the process of purchasing a very old, listed property. Our survey was carried out on Friday and we received a full, in depth report at 8 on Saturday morning. We had some questions, to which Jack responded straight away and has been reassuring.
This was a quick and in-depth service and Jack has been helpful. I’m sure we may have more questions for him! But I wouldn’t hesitate to go back to him for more info/confirmation/help.
20. April 2024
Bewertung ohne vorherige Einladung
A total waste of money
I recently had a structural survey done at my home using AbleSurveyors Limited, and I must say, it was an utterly disappointing experience. From start to finish, it felt like a complete waste of time and money.
During the survey itself, it was painfully obvious that the surveyor lacked attention to detail. It felt like they just glanced around without actually thoroughly inspecting anything. Most of the Survey report says “Consult with an expert”. The purpose of structural survey is to find if there is any issue with the property I am buying.
When I received the report, I was shocked by its lack of thoroughness. It was riddled with vague statements and generic observations that provided little to no useful information. It felt like a template report hastily filled out with minimal effort. There were no detailed explanations of any potential issues or recommendations for further action. It was essentially a waste of paper.
To top it all off, the surveyor's communication skills were abysmal. They were unresponsive to calls and emails, leaving me in the dark about any follow-up questions I had regarding the report.
After buying the property based on the survey report, I found that the house is literally falling apart and now have to spend thousands to rebuild the house. All the builders who came to give me a quote for the work said that these issues should have been pickedup in the survey. I have written a complaint letter to Able Surveyors Limited and have made multiple calls to give an explanation on what happened. It’s been a month and I have received no response from them.
Overall, my experience with this structural survey was a complete letdown. It was unprofessional, rushed, and utterly lacking in detail. I wouldn't recommend Able Surveyors Limited to anyone looking for a thorough and reliable inspection of their property. Save your money and look elsewhere for a competent professional.
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Ablesurveyors
Thank you for taking the time to share your experience. I am genuinely sorry to hear about the challenges you’ve faced and that you were disappointed with the service provided. Ensuring our clients receive thorough and detailed structural surveys is central to what we do and I regret that this was not reflected in your experience.
Our surveys are designed to identify visible issues and provide buyers with the necessary information to make informed decisions. However, it’s important to note that some concernssuch as those requiring specialised expertisemay need additional investigation, which is why we sometimes recommend consulting with other professionals.
Regarding your concerns about communication, we strive to respond promptly and professionally to all inquiries. I sincerely regret that this did not happen in your case and would like to personally ensure that your complaint is addressed thoroughly. Please reach out to me directly at and we will prioritise reviewing your concerns.
We take pride in maintaining professionalism and acting in our clients’ best interests. Your feedback highlights areas where we need to improve and we are committed to learning from this experience to ensure that our reports, communication and customer service consistently meet the high standards we set for ourselves.
Thank you for bringing this to our attention. I hope we can address your concerns and restore your confidence in our services.
We value all feedback as an opportunity to learn and improve and your comments will be discussed internally to enhance both the quality of our reports and the responsiveness of our customer service.
Disappointed solicitors - As other reviewers have said- avoid like the plague
As other reviewers have said, don't expect the complimentary drone survey. Ours wasn't done because it was raining (slightly). Their excuse is raining heavily and very windy which is most surprising as I was one street away at the time and it was light rain and no wind. (Even the survey report says "raining slightly").
But .... they can do a separate drone survey for £350 (reduced to £200 on complaint)
Unlike other surveyors used for heritage buildings in the past - no use of thermal cameras. (RICS surveyors mostly appear to be 20 years out of date with technology).
It takes a detective to identify where certain points of survey concerns are - because the survey simply says Hall 1, Hall 2 etc and cannot be bothered to identify which hall is which. Also says Kitchen - there is concern whether there is adequate ventilation to the gas fire - but there is no gas fire in the Kitchen (sigh!)
In our opinion, if you can walk around a property and identify where plaster is blown, where mastic needs replacing and can use a damp meter, then even supposedly detailed RICS Level 3 survey adds nothing. (Should be named ROOCS (Really Only Obvious Comments Survey).
In our opinion, the survey is rushed, also mostly cut and paste and very poor quality and apalling value for money.
Very disappointed.
Yet another surveyor this firm of solicitors will not be using again. (Very embarassing to have to say to our clients "Sorry - I know it adds nothing to our initial report as lawyers on the property).
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Ablesurveyors
Thank you for your detailed feedback. We are sorry to hear that your experience with our services did not meet your expectations and we appreciate you taking the time to highlight your concerns.
Our complimentary drone surveys are subject to weather conditions to ensure the safety of the equipment and accuracy of the findings. While we aim to complete them whenever possible, adverse weather can sometimes prevent us from doing so. We regret any inconvenience this may have caused and understand your frustration if our explanation did not align with your observations at the time.
Regarding the use of technology such as thermal cameras, it is important to note that while these tools can be valuable, the methods and equipment used in each survey are tailored to the specific property and the scope of the assessment. We take your feedback on this into account and will review our processes to ensure we are using the most effective tools available.
We also understand the importance of clarity in our reports, and we apologise if any part of the documentation was confusing or appeared generic. Each report is intended to provide detailed, actionable insights and we regret if this was not evident in your case. The misidentification of features, such as referencing a gas fire that does not exist, is not acceptable and we will be addressing this internally to improve the accuracy of our reporting.
Your comments about the perceived value and quality of the survey are taken seriously. We aim to provide comprehensive assessments that add real value and we regret that this was not your impression. We will review this feedback with our team to identify areas for improvement.
Thank you again for bringing this to our attention. If you would like to discuss this further or provide additional details, please feel free to contact us. We are committed to learning from this and ensuring better outcomes for all our clients.
Did not disappoint
Very good communication and quick turnaround. Was very honest and thorough and have given us the works that need doing when we move into our forever home. Great service and great price. Thank you
23. Oktober 2023
Bewertung ohne vorherige Einladung
Terrible survey , missed key obvious issues
Terrible survey and extremely poor customer service. The surveyor missed 2 fundamental issues.
1. failed roof glass/skylight which consisted of 6 glasses and 4 of which at the time of survey were in extremely poor condition. All they had to do to look up and notice it. When we questioned this they sent us a picture of another window saying as you can see the window looks OK .
They missed a fundamental damp issue. Again when we questioned Ed they said the property was very crowded at the time when the survey took place. I sent them a picture saying the wall is empty and nothing there why make up stories.
All they seem to be interested is to take the money and move to the next customer
10. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Ablesurveyors
Thank you for your feedback. We take all concerns very seriously and appreciate you bringing these matters to our attention.
Our surveys are conducted with the aim of providing a comprehensive and objective assessment of a property’s condition. Regarding the issues you mentioned with the roof glass/skylight, our process involves examining all visible and accessible areas at the time of the inspection. We rely on photographic evidence and documented observations to support our findings and we regret if there was any confusion or discrepancy regarding the specific areas of concern.
Similarly, with the damp issue, we understand the importance of addressing this in a clear and accurate manner. While external factors, such as the layout of the property or objects within it, can sometimes limit visibility, we recognise your concern and will review the report to ensure it aligns with our professional standards.
We strive to provide clarity and transparency in all communications, and we apologise if our explanations did not meet your expectations. Your feedback is important, and we will use it to refine our processes and reporting practices to ensure greater precision and objectivity moving forward.
If you would like us to revisit or clarify any aspects of the survey, please feel free to reach out to us directly. We remain committed to addressing your concerns and ensuring you have the information you need.
Really positive experience
Really positive experience, I was impressed with the detailed report and quick turnaround time from instruction to receiving my survey, price was competitive for London.
8. Juni 2023
Bewertung ohne vorherige Einladung
Avoid!
I suffered the same fate as the other reviewers. The surveyor forgot/couldn’t be bothered to survey entire rooms, the narrative accompanying the review was bog-standard copy/pasted responses.
Upon questioning why my survey was incomplete, Able Surveyors have ghosted me. This outfit is nothing short of theft.
8. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Ablesurveyors
Thank you for sharing your feedback. We take all concerns seriously and strive to address any issues raised by our clients. However, we have reviewed our records and do not have any information that matches the details provided in your review.
To ensure we can assist you and resolve this matter, we kindly ask that you contact us directly. Our team is committed to investigating your concerns thoroughly and working with you to find a resolution.
We appreciate your cooperation and look forward to addressing this matter promptly.
Waste of money
Waste of money!
They basically did same work as I did when I checked the apartment but charged me for 550 GBP.
They did not check heating system (the only think I asked to check) and plumbing stuff but mentioned problems with balcony which supposed to be serviced by Management company. They mentioned crooked floor could be fixed for 100GBP, however the work was estimated with thousands of pounds by floor master.
They were not able to find a heating which if in the ceiling (as I told them), so advised to install heating panels =)
On almost every point they mentioned I should have a consultation with the expert. I thought they are experts, but seems like they are not.
Other thing I noticed this page has no reviews however when I applied for the quote it had hundreds with high rating.
10. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Ablesurveyors
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. Our goal is to provide a thorough and professional service that gives clients valuable insights into their property.
Regarding your concerns, our surveys are designed to assess visible and accessible aspects of a property. While we aim to identify potential issues, there are some instances where further consultation with specialists is recommended for more detailed analysis, particularly with complex systems like ceiling-integrated heating or specific flooring concerns. We understand your frustration if this fell short of your expectations and will review your feedback to identify where we could improve.
The mention of the balcony and management company was included to provide clarity on areas that fall under communal responsibility, as these factors can influence property decisions. Regarding the floor estimate, we rely on general observations but recommend consulting professionals for precise cost evaluations.
If you feel aspects of your request, such as checking the heating system, were not addressed, we invite you to contact us directly so we can review your case and provide further assistance.
Lastly, we take transparency seriously and appreciate your note about the reviews. We continuously strive to maintain trust and credibility in all our interactions.
Thank you again for your feedback. We value your input and are committed to improving our services.
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