Absolutely fantastic I am so happy was surprised how fast everything has come and Benn set up!! activated with instructions and step by step to set up and even if you’re struggling they are right t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received a call today from Nayem, who saved me a load of hassle and got me a great price locked in before my current contract ended. Nayem was professional, easy to chat to, and made the experie... Mehr ansehen
I dealt with Tobi in relation to a complaint about how a connection issue had not been resolved by the Company leaving me without internet. Tobi had great customer service skills. He was immediately s... Mehr ansehen
Chris Thorpe is very helpful very professional , polite , he talks to a customer &helps to understand there needs. Also I was giving a very good deal. Saved me a heel of money. Very good service thank... Mehr ansehen
4.6
Hervorragend
12'025 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Internet connection
Adnan try to fix my internet connection. When he was not able he make appointment with engineer.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Paulina,
Thank you for the five stars! We're delighted Adnan did everything he could to troubleshoot your internet connection and arranged an engineer when further support was needed. We hope everything is resolved for you very soon 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
OLU was really helpful and went above…
OLU was really helpful and went above and beyond to help me
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Josh,
Thank you for the fantastic feedback! We're delighted Olu went above and beyond to help you and provided such a positive experience. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adan sorted out issues quickly
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi David,
Thank you for the five stars! We're delighted Adan was able to sort out your issues quickly and efficiently. We'll make sure your positive feedback is passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very good nature and explaining and…
Very good nature and explaining and sort out problem .thnx
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Taslim,
Thank you for the fantastic feedback! We're delighted our adviser explained everything clearly and was able to get the problem sorted for you. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I spoken to Nayem on 29/9/26 to get a…
I spoken to Nayem on 29/9/26 to get a link for returning my risefibre broadband router back to you..
I recieved my ref number and my parcel will be collected on 30/9/26 by royal mail tomorro
He was very helpful.
He gave great service from 4th utillity
company
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Marie,
Thank you for the five stars! We're delighted Nayem was helpful and provided great service while arranging the return of your broadband router. We're pleased everything is arranged for collection and will make sure your kind feedback is passed on to him 🌟
Fasil was helpful
Fasil was helpful, efficient and polite.
We processed the information efficiently and he was clear on the changes.
I was transferred immediately to the technical team to address an ongoing service issue. Thanks.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Chris,
Thank you for the fantastic feedback! We're delighted Fasil was helpful, efficient and clear about the changes, and that you were quickly transferred to our Technical Support team regarding the ongoing service issue. We hope everything is resolved for you soon 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent customer service call with…
Excellent customer service call with Riyaaz. Sorted my issue out. Very polite and helpful.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Matthew,
Thank you for the fantastic feedback! We're delighted Riyaaz was polite, helpful and able to get your issue sorted. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
This is an excellent company
This is an excellent company. The WiFi is spot on , thr set up is simple , and myhe set up easy to deal with me. I was stressed out and a bit flustered after previous problems on the ohon with barking and Tina calmed me right down and stayed on the phone until I was assured that everything had gone through. Tiny gave great customer service.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Zoe,
Thank you for such lovely feedback! We're delighted you're happy with your WiFi and found the setup straightforward. It's especially wonderful to hear our adviser reassured you when you were feeling stressed and stayed with you until everything was confirmed. We'll make sure your kind comments are passed on 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very good Internet company
Very good Internet company! Excellent service! Really tecommend it!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Ioanna,
Thank you for the fantastic feedback and recommendation! We're delighted you're enjoying your internet service and have had such an excellent experience with us. We really appreciate your support 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
So far so good
So far, my experiences with this company have been positive. The engineers, with whom I was speaking today, have been very helpful, in regards to unstable network. We still have to wait to see if it has been resolved, but all staff have been really helpful.
(customer Mr. A. Watson)
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Jayne,
Thank you for your fantastic feedback! We're delighted our engineers and team have been helpful while investigating the unstable connection. We appreciate the issue was still being monitored when you left your review, so we hope everything has now been fully resolved for you 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ben was very clear and knowledgeable!!!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there,
Thank you for the five stars! We're delighted Ben was clear and knowledgeable while assisting you. We'll make sure your fantastic feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Forget the Adverts, Just Hire More Jamies
I've had my fair share of billing headaches, but Jamie from the billing team turned mine into a masterclass in customer service.
Here's what happened. My old account was still active, so I was billed when I never should have been. A backend error also displayed a higher rate for my WiFi than the very competitive one I was promised. Most people would have braced for weeks of back-and-forth, transfers and "let me pass you to another team."
Then came Jamie. Jamie didn't pass me along. Jamie didn't put me on hold and disappear. Jamie took ownership. Jamie verified the details, confirmed my contract and honored the rate I was originally promised. Jamie also closed my old account without a single hiccup.
The whole thing was sorted in **under an hour**. Under an hour! Jamie's initiative, Jamie's confidence and Jamie's care made a stressful problem feel effortless.
If customer service were an Olympic sport, Jamie would be standing on the top podium. Every company needs a Jamie. Thank you, Jamie. You are a legend.
And credit where it's due: **4th Utility**, you deserve praise too. Backend errors happen, but what defines a company is who it puts on the front line when they do. By empowering people like Jamie to act rather than deflect, 4th Utility turned a frustrating mistake into a moment of real trust. Jamie has done more for 4th Utility's brand value in one hour than any advert could. I came in annoyed and left a loyal customer, and I'll be recommending 4th Utility to anyone who'll listen.
Five stars isn't enough, but it's all I'm allowed to give.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Muhammed,
Thank you for such incredible feedback! We're delighted Jamie took ownership of the billing and account issues, confirmed the correct rate and got everything resolved so quickly. It's wonderful to hear his confidence, care and initiative turned a frustrating situation into such a positive experience. We'll make sure your amazing comments reach Jamie 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Calls customers “a cheeky b*tch
This member of staff faked being kind and helpful when speaking to me on his own call until I had to call again an hour later over another misunderstanding.
He then was caught in the background of the call that the staff member had left running (by accident I assume) calling me a ‘cheeky b*tch for wasting his time’
Because of the amount of inconsistencies over what I was told on calls vs what has then been sent to me via an email I actually recorded this call through the I phone call recording feature. It did alert that I was recording the call but I assume the staff member David was busy calling me names to hear that.
Absolutely shocking behaviour from what seems is a more senior member of staff from the aged voice.
The funny thing is I am NOT the type of person to be rude to people, his name calling was completely uncalled for and only done because he was upset that I wasn’t going to be helping his sales stats because I was cancelling instead of staying as he earlier tried to convince me to do.
I have had to censor the words to submit this review (unlike David) because the language is deemed so offensive
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Daisy,
Thank you for sharing your feedback. We are genuinely sorry for the experience you had and fully appreciate the frustration and disappointment this caused.
We have since contacted you, along with our Customer Service Director personally contacted you to offer a sincere apology, discuss your concerns and provide a resolution.
We hope the outcome has helped restore your confidence in us.
Kadeem was very helpful and pleasant…
Kadeem was very helpful and pleasant and answered all my queries.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Johny,
Thank you for the fantastic feedback! We're delighted Kadeem was helpful, pleasant and took the time to answer all your queries. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
They made the process easy and clear…
They made the process easy and clear and it was nice to not be sent to a call centre across the other side of the world 😊
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Ashley,
Thank you for the five stars! We're delighted our team made the process easy and clear and that you appreciated being able to speak directly with someone who could help. We really appreciate you taking the time to share your experience 😊🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I had excellent service and Callum was very helpful
I had excellent service and Callum was very helpful in giving me advise. He made it a very easy process. This was after a very negative experience trying to set up BB for my new property with Trooli who were awful!!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Callum provided excellent service, offered helpful advice and made the whole process easy for you. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Renewal
Luwam was informative, polite & efficient in finding me terms that i was happy with to extend my contract.
Thank you
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Jake,
Thank you for the five stars! We're delighted Luwam was informative, polite and efficient and found renewal terms you were happy with. We'll make sure your kind feedback is passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwort von 4thutility
Hi Josh,
Thank you for the fantastic feedback! We're really pleased you found your experience with us easy and helpful. We appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Emmy gave a very great customer…
Emmy gave a very great customer experience.
Not only did Emmy help with my request properly.he noticed i was a bit down and also help recommend some good remedies for my flu and showed concern
The platform for helping was somewhat down and he called back promptly to continue with the assistance.
Wishing you the best Emmy
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there,
Thank you for such lovely feedback! We're delighted Emmy provided such thoughtful support, checked in on how you were feeling and called you back promptly when the platform was unavailable. We'll make sure your kind words and best wishes are passed on to him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent Service overall
Excellent Service overall - The customer service is always fantastic, I've also judge companies on their people and how they interact. 4th Utility advise rather than pressure for sales and I appreciate that. Thank you Emmy for you assistance
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted you've consistently received great customer service and appreciate our helpful approach without any sales pressure. It's wonderful to hear Emmy provided another positive experience, and we'll make sure your thanks are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.