I dealt with Tobi in relation to a complaint about how a connection issue had not been resolved by the Company leaving me without internet. Tobi had great customer service skills. He was immediately s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely fantastic I am so happy was surprised how fast everything has come and Benn set up!! activated with instructions and step by step to set up and even if you’re struggling they are right t... Mehr ansehen
Unternehmen hat geantwortet
I received a call today from Nayem, who saved me a load of hassle and got me a great price locked in before my current contract ended. Nayem was professional, easy to chat to, and made the experie... Mehr ansehen
Great customer service on phone, very helpful and patient I'm explaining and trying to fix trouble shooting. Phone is always answered in very few rings, which is fantastic and very friendly. Still... Mehr ansehen
4.6
Hervorragend
12'032 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Olu was a big help
Olu helped sort my contract renewal very quickly and free of pain
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Owen,
Thank you for the fantastic feedback! We're delighted Olu made your contract renewal quick and painless. We'll make sure your kind comments are passed on to him 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Super fast broadband compared to…
Super fast broadband compared to previous provider.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Jo,
Thank you for the five stars! We're delighted you're enjoying the speed of your broadband and have seen such an improvement compared with your previous provider 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th Utility Renewal, thank you Fasil!
The sales associate Fasil was helpful and straight to the point. Brevity was maintained throughout and I was given a great deal. After this phone call I am more likely to stay with 4th Utility as my broadband provider, as a direct result of the excellent customer service. Thank you very much Fasil!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi William,
Thank you for the fantastic feedback! We're delighted Fasil kept your renewal straightforward, found you a great deal and provided the level of service that made you want to stay with us. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Suleman is a fantastic representative…
Suleman is a fantastic representative for 4thutility. He was professional, calm and communicated brilliantly. He rang me during working hours and at first I was reluctant to entertain the conversation but we ended up speaking and I was pleased with how the call was resolved. All the best to Suleman!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi John,
Thank you for the fantastic feedback! We're delighted Suleman turned the conversation into such a positive experience through his calm, professional and clear approach. We'll make sure your kind comments and best wishes are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwort von 4thutility
Hi Vedaang,
Thank you for the five stars! We're delighted Lezra was helpful and provided you with a positive experience. We'll make sure your feedback is passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fasil made things nice and easy and I…
Fasil made things nice and easy and I got a reduction on my bill
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Benjamin,
Thank you for the fantastic feedback! We're delighted Fasil made everything simple and helped secure a reduction on your bill. We'll make sure your comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Supportive customer service
Once again these guys are super helpful and super knowledgeable. Got it all sorted asap
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Will,
Thank you for the five stars! It's fantastic to hear our team was once again helpful and knowledgeable and got everything sorted quickly for you. We really appreciate your continued positive feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Contacted through WhatsApp and was very…
Contacted through WhatsApp and was very speedy to set up. Just now waiting for my router
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Andrea,
Thank you for the five stars! We're delighted you found getting set up through WhatsApp so quick and straightforward. We hope your router has arrived and you're now enjoying your new service 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Taylor was really efficient and helpful…
Taylor was really efficient and helpful on the call. Answered all my questions and made switching easy.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Robert,
Thank you for the fantastic feedback! We're delighted Taylor was efficient, helpful and answered all your questions while making the switch as easy as possible. We'll make sure your comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great Customer service
Nice chatting with Cole who made everything easy and well understood
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Daniel,
Thank you for the five stars! We're delighted Cole made everything straightforward and easy to understand. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
5/5.
Shawn double and triple checked my options to make sure I got the best deal.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Mohammed,
Thank you for the five stars! We're delighted Shawn took the time to double and triple check your options to make sure you received the best deal available. We'll make sure your feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thanks to Callum
Thanks to Callum for his help with getting me setup with 4th Utility. He was very helpful and kind.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Andy,
Thank you for the fantastic feedback! We're delighted Callum was helpful and kind while getting you set up with 4th Utility. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The customer service representative…
The customer service representative Shawn took my details and looked through my history of previous communication
He immediately saw the problem and arranged the credit due to my account
He also arranged for a broadband speed upgrade for me also
Shawn is an extremely helpful competent communicater , very professional and a credit to your organisation
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Andrew,
Thank you for such fantastic feedback! We're delighted Shawn reviewed your previous communications, quickly identified the issue, arranged the credit due and helped with your broadband upgrade. It's wonderful to hear his professionalism and communication stood out. We'll make sure your brilliant comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent Service & Great Operator
Already been a customer of 4th utility for a year now and never had an issue. Called customer service to discuss switching home and the operator (Jay) was very nice in explaining everything. Very much satisfied with the service and would definitely recommend 4th utility
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Ashish,
Thank you for the fantastic feedback and recommendation! We're delighted you've enjoyed a trouble-free year with us and that Jay clearly explained everything regarding your home move. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service from Thomas Ratcliffe
Great service from Thomas Ratcliffe
Very knowledgeable and Polite
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Wendy,
Thank you for the five stars! We're delighted Thomas Ratcliffe was knowledgeable, polite and provided you with such great service. We'll make sure your feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Abdulah was very informative
Abdulah was very informative, patient and friendly. Was great to speak directly with a real - and lovely - person when juggling a house move and all that comes with it. Peace of mind that I'm a valued customer. Thanks again, Abdulah.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there,
Thank you for such lovely feedback! We're delighted Abdulah was informative, patient and friendly while helping during your house move. It's wonderful to hear that speaking directly with him gave you some peace of mind and made you feel valued as a customer. We'll make sure your thanks are passed on to him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Sharifa was great today
Sharifa was great today, very informative and personable, a pleasure to speak to
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Ste,
Thank you for the five stars! We're delighted Sharifa was informative, personable and such a pleasure to speak with. We'll make sure your kind feedback is passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ibrahim was an absolute credit to 4th…
Ibrahim was an absolute credit to 4th utility today. Efficient, effective, polite and rescued the company from a complaint about what i hope was an Ai engine shutting down an active cancellation process. 5* from me Ibrahim - thank you sir!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Owen,
Thank you for the fantastic feedback! We're delighted Ibrahim was efficient, effective and polite and helped resolve the concerns you had around your cancellation. We'll make sure your five-star feedback and thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kane was great
Kane was great, explained everything really well, made it a very easy process to carry on using 4th Utility as my broadband provider
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Kim,
Thank you for the fantastic feedback! We're delighted Kane explained everything clearly and made continuing with 4th Utility such an easy process. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Minor issue quickly resolved
Had my 4th utility set up. But there was a minor technical issue with logging in.
Spoke with Aneeq from customer service and he was so helpful and explanatory with the minor issue and it was resolved within a matter of minutes
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi Eddy,
Thank you for the fantastic feedback! We're delighted Aneeq clearly explained the login issue and had everything resolved within minutes. We'll make sure your kind comments are passed on to him 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.