Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be exp... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who w... Mehr ansehen
Unternehmen hat geantwortet
This was the 3rd time I had to contact Zoom about the problem with our landline since transferring to Zoom on 19th March - today I spoke to Rueben 20/04/26 explained problems we were having. He was v... Mehr ansehen
Unternehmen hat geantwortet
I wanted to change my router password because it was too similar to my network name, so I went into the router settings and changed it. I then found I couldn't connect to the router, so no internet ac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Kontaktinformationen
Fountain House, John Smith Drive, OX4 2JY, Oxford, Vereinigtes Königreich
- 03333119909
- help@zzoomm.com
- zzoomm.com
4.6
Hervorragend
7261 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Courteous service from Bethan. Router problem sorted.
Courteous service from Bethan who applied a fix to my router remotely. I had not previously been able to get a link to my music streamer since my change to ZZoomm. Initially I thought that Bethan's fix had not made any difference. Then I did the usual turn-on, turn-off routine and hey presto all seems to be working. So thanks.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Christopher,
Thank you for you review and feedback. We appreciate it.
We have sent a request for further information so that we can look into your router query.
Zzoomm Customer Care
Great service from khaled fixed issue…
Great service from khaled fixed issue promptly eell done
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Ian,
Thank you for your 5* review!
We're happy that Khaled was able to sort your query quickly for you!
Zzoomm Customer Care
Straightforward negotiation of a new…
Straightforward negotiation of a new contract with a discounted price to keep me as a customer.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Alec,
We're so glad you've chosen to renew your contract.
Happy Zzoomming!
Zzoomm Customer Care
Rachael was really friendly helpful and…
Rachael was really friendly helpful and got me a great deal. She made the process of renewing contract very easy and enjoyable process
Many thanks again
Luke
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Luke, thanks for the review!
We're so glad you've chosen to renew your contract and that Rachael was able to help secure a good deal!
Zzoomm Customer Care
After talking to Riz for 10 mins i was…
After talking to Riz for 10 mins i was pleasantly suprised how i was offered a better deal for my loyalty to zzoomm, Riz was extremely helpful very polite all in all an extremely professional service.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Gavin,
We're so glad you've chosen to renew your contract and that Riz was able to help secure a good deal!
Zzoomm Customer Care
Omar Colin J and John D
Omar Colin J and John D
Really good service. Some tech issues that the guys resolved over the following day. Really happy with the service!
Really struggling with the aftercare team. My bill reads 48 pounds per month when it should be 28. I haven’t had my 75 pound voucher, Im paying for a mesh booster but I still have dead spots. Close to cancelling as I’m within my cooling period.
Next update- just called back to try and get the booster again and this time they want to charge an extra £8 per month.
Also, completely unable to provide details of the £75 voucher.
I’ll be cancelling as I’m within my cooling off period.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Sam,
Thanks for your kind words!
Omar, Colin and John got everything up and running, and we appreciate your patience with the initial tech issues.
Happy Zzoomming!
Zzoomm Customer Care
Drex did a great job getting my WiFi up…
Drex did a great job getting my WiFi up and running
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Charlotte,
We're so happy to hear Drex was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Omar Razak
Omar Razak, came on his own, got it all done, no problems, really helpful!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Jess!
Thank you for your 5* review, we are happy to hear that you have been enjoying the service! We'll pass the feedback on to Omar, they will be happy to hear it!
Zzoomm Customer Care
Sam in Retentions team
After a long back and forth between several teams over several days, I finally reached Sam in the Retentions team who was an internet hero. Price matched the quote and applied it timely even waiting with me for confirmation emails to come through! An asset to the company and did his job retaining me and my parents.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Liam,
Thank you for your review and feedback, we really appreciate it.
It's great to hear that Sam was able to secure you a good deal!
We will let Sam know about your kind words. :)
Zzoomm Customer Care
Excellent service Great help sorted me…
Excellent service Great help sorted me out straight very friendly and polite could not fault the experience
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Joseph!
Thanks you for your 5* review!
We're pleased to hear that you had a good experience contacting us!
If you need anything else, please let us know.
Zzoomm Customer Care
Big thank you to Dave today made the…
Big thank you to Dave today made the change of WiFi to my new property easy and understandable and kept me as a happy customer
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Harry,
It's great to hear that Dave was able to assist with moving your Wi-Fi! We appreciate the feedback!
Happy Zzoomming!
Zzoomm Customer Care
Jamie was very helpful and polite and…
Jamie was very helpful and polite and sorted my issues straight away
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Hayley,
Thank you for your 5* review!
We're happy that Jamie was able to sort your query quickly for you!
If you need anything else, please let us know.
Zzoomm Customer Care
Omar Razak explained everything that…
Omar Razak explained everything that needed doing very polite
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Sara
Thank you for the 5* review and feedback.
We will let Omar know about your kind words. :)
Zzoomm Customer Care
Help that works
Help that works. Nick knew what was needed were others failed.
Thanks Nick
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello James!
Thank you for your 5* review!
We will pass the feedback onto Nick, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Jesson was amazing and helped me get…
Jesson was amazing and helped me get what I needed sorting
1. April 2026
Antwort von Zzoomm Full Fibre broadband
Hello Linda,
We're so happy to hear Jesson was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Many thanks
James today made my query very easy to resolve and very helpful along the way thankyou for that
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Daniel,
Thank you for your 5* review!
We're happy that James was able to sort your query quickly for you!
Zzoomm Customer Care
Had a lovely lady called alexandra help…
Had a lovely lady called alexandra help today and she was so kind does her job well. So thankful for her help 😊
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Lindsey, thanks for the review!
We're glad to hear we were able to resolve your issues on the phone with Alexandra and you had a good experience.
Happy Zzooming!
Zzoomm Customer Care
Thanks to Dave I secured a much better…
Thanks to Dave I secured a much better deal than expected 👍🏼
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Darren!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Happy Zzoomming!
Zzoomm Customer Care
Very helpful lady
Very helpful lady, got me back on line with no problems, thank you George
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi George, thanks for the review!
We're so glad you're taking us with you on your new adventure.
Happy Zzoomming!
Zzoomm Customer Care
Our customer service rep
Our customer service rep, Dave, was really helpful. So many services are using AI chat bots that simply don’t work and you end up being forced to leave for a better deal.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Andrew!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
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