Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be exp... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who w... Mehr ansehen
Unternehmen hat geantwortet
This was the 3rd time I had to contact Zoom about the problem with our landline since transferring to Zoom on 19th March - today I spoke to Rueben 20/04/26 explained problems we were having. He was v... Mehr ansehen
Unternehmen hat geantwortet
I wanted to change my router password because it was too similar to my network name, so I went into the router settings and changed it. I then found I couldn't connect to the router, so no internet ac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Kontaktinformationen
Fountain House, John Smith Drive, OX4 2JY, Oxford, Vereinigtes Königreich
- 03333119909
- help@zzoomm.com
- zzoomm.com
4.6
Hervorragend
7261 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Omar Razak good man
Omar Razak came today did a very good job very pleasant and a clean worker
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello there,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Troubleshooting on new broadband
Ric has been very patient with both my husband and myself helping trouble shooting our new Zoom broadband
He talked us through every step of the way so we are now hoping that our problem is fixed 🤞
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Patricia,
We're so happy to hear Ric was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Excellent help
Excellent help, very polite and took time to listen!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Roger,
Thanks for the review!
We're glad to hear that you liking the services.
Happy Zzoomming!
Zzoomm Customer Care
Easy to deal with
Easy to deal with, new contract saved me money. Broadband experience has been excellent to date.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Colin,
Thanks for the review!
We're glad to hear that you've renewed your contract with us – we love a happy Zzoommer!
Zzoomm Customer Care
Omar Razak done a brilliant job
Omar Razak done a brilliant job, very neat and tidy job, thank you
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Paul,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
tech help
khaled was very helpful lets hope all that he did sorted the problem out .IT seems to have done
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Mick!
Thank you for your 5* review!
We will pass the feedback onto Khaled, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Very professional and sorted everything…
Very professional and sorted everything I needed. Would recommend. Dave was very helpful.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi JS!
Thanks for your 5* review!
We'll be sure to let Dave know of your kind words.
If you need anything else, please let us know!
Zzoomm Customer Care
Had a problem with my broadband after…
Had a problem with my broadband after switching the mains power, issue was solved remotely by a lovely customer service lady.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Rob!
Thank you for your 5* review!
We appreciate the feedback. If you need anything else from us, please let us know!
Zzoomm Customer Care
Contacted to renew my contract
Contacted to renew my contract, spoke to Job who explained offers and options. I explained my circumstances and he sorted out a new 12 month contract still on my current full fibre 500 speed, all done in few minutes, great service.
Thanks
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Andrew,
Thanks for the great review - We're so happy that Job was able to provide a great experience and secure you a renewal deal!
Zzoomm Customer Care.
Lack of response/communication continues
Where is the customer service when you have a problem? I lodged a complaint which has not been acknowledged let alone dealt with. Subsequent email to 'Customer Care' regarding further issue has also elicited no response. Their stated timelines are not simply not adhered to. Other emails neither answered nor acknowledged. I despair!
One week on, installation remains outstanding and I have received no contact.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there, thank you for providing us with your details.
We’re really sorry to hear that we haven’t met your expectations on this occasion.
We’ve now updated your ticket and requested for a member of our Complaints team to review your case and reach out to you directly. They’ll be in touch as soon as possible to discuss this further and work towards a resolution.
Thank you for bringing this to our attention, and we appreciate your patience in the meantime.
Knowledgeable staff
Knowledgeable staff, they are so helpful and dealt with my recontract so easily.
Thanks Riz for your help.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Mr Mattocks, thanks for the review!
We're so glad you've chosen to renew your contract and that Riz was able to help secure a good deal!
Zzoomm Customer Care.
Had a fault called the customer service…
Had a fault called the customer service number, wait time was fairly short and Jamie sorted the problem with the minimum of fuss.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Blaine
Thank you for your 5* review!
We're happy that Jamie was able to sort your query quickly for you!
If you need anything else, please let us know.
Zzoomm Customer Care
Omar Razak was very professional and…
Omar Razak was very professional and courteous and this was despite being challenged by our neighbour who is a bit cantankerous to say the least
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Simon,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
5* review for call handler
Just wanted to say that Dave was very helpful today when organising my new contract . He answered all of my queries efficiently and explained the process of what I am to expect. All confirmed in an email whilst on the phone. Excellent efficient service .
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Sylvia,
Thanks for the review!
We're glad to hear that you've renewed your contract with us – we love a happy Zzoommer!
We're always here to help.
Zzoomm Customer Care.
Yay finally connected.
The engineer who came to do our final connection really put himself out as the cable installers put in the wrong cable.
Thank you Dan C for going the extra mile.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there, thanks for the review!
We’re so happy to hear that the engineers were able to install your connection! Happy Zzoomming!
Zzoomm Customer Care
Excellent customer experience
Spoken to Rachel who made the experience so simple. A friendly approachable staff member who made the conversation very comfortable and easy. Upgraded our contract to what we was hoping for with her assistance.
Nice to speak to someone that shows they also care about existing customers and not just looking to bring in new ones with the better offers.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Megan, thanks for the review!
We're glad to hear that you've renewed your contract with us – we love a happy Zzoommer!
We're always here to help.
Zzoomm Customer Care.
I rang Zzoomm to renew my contract
I rang Zzoomm to renew my contract. Alexandra was extremely knowledgeable and helpful and renewed my contract for 24 months in next to no time. She explained everything.
Thank you very much.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Lee, thanks for the review!
We're glad to hear that you've renewed your contract with us – we love a happy Zzoommer! We will be sure to feed back the lovely comments to Alexandra too - thank you!
We're always here to help.
Zzoomm Customer Care.
Great process
Great signing up process, spoke to Andrew at his stall in town and he assured I got a deal. He kept in touch throughout. Installation was great and on time. A very good experience.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Mark,
Thanks for the great review - from placing your order to the full installation - we're happy to see you are now a Zzoommer!
Zzoomm Customer Care.
Excellent service
Excellent service, booked and scheduled a house move for my broadband and it was quick and efficient, Dave was great and helpful
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Joshuaw, thanks for the review!
We're so glad you're taking us with you on your new adventure and that Dave was able to help with one less stress to worry about. Good luck with the house move!
Zzoomm Customer Care.
Very friendly staff member got me a…
Very friendly staff member got me a good deal and dealt with my enquiry quickly and efficiently
She deserves a raise
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Oliver,
Thanks for the review! We're glad to hear that you renewed your contract with us! We love a happy Zzoommer!
Zzoomm Customer Care.
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