Zzoomm Full Fibre broadband Bewertungen 7’258

Zsombor did his job very professionally. Answered all the questions about new/ old router. Explained what all the lights mean and what to do in case there are any issues or more questions. Had the most positive experience

Had to call customer service today re a simple query on how my bill was made up.. Spoke to a very nice chap named James who was able to quickly and efficiently answer my query. I was also able to set up access for my wife to call in the future should we need to. Great experience today.

The Guy Matt at Zzoomm really helped a long with Jonny.

I had issues since re-contracting with Zzoomm with CGNAT and service outages. Matt persevered and stayed on till 7PM to resolve my issues. So Kudos to Matt :)

The phone was answered within one minute and I spoke to Rachal who was very easy to talk with and she processed my request to extend my contact with Zzoomm for a further two years .This did not take long and I am totally happy with Zzoomm performance and pleased to stay with them.

Brilliant ISP. Good deal with them too. Mary was very friendly and helpful. Would recommend BeFibre to anyone.

Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be expected in this day and age. Got through to Marie after a short wait. She was very patient and thorough and managed to fix the problem without sending engineers etc. Zzoomm customer service is great, not too much automated stuff, no reading off a scripts, thankfully what seems to be someone who genuinely cares and wants to help

Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who was very helpful, polite and after following her instructions and a few changes we are back on line.
Thank you for such a positive experience 🙂

It took rather a long wait getting through to a member of the technical team , but once I got through and explained what the problem was it was quickly resolved, only given 4 stars because of the waiting time

Maxine was really helpful. I. Couldn’t get our broadband on. Maxine went through everything and sorted the issue, promptly . She was very polite and ensured everything was back up and running

I had a few problems with canceling and payments taken out of my account but I was very happy that on the last call things got sorted out on the day. The problem got resolved.
Thank you.

Rueben was very quick to resolve my problem. Excellent service....thank you

Khaled was polite and patient. He Answered my query about resetting my contract after 24 months which was helpful.

The technician went through my problem quickly and easily. Very polite and helpful. Thanks very pleased.

Mark turned up on time, informed me regularly on what was happening next. Clean and tidy workmanship.

Reuben was very helpful

***update***
Had to call back 24 hours after my first call due with WiFi issues . Thankfully I was put through to Reuben again who was super helpful and talked me through a solution. Although not 100% fixed . We now have WiFi running today and will wait for engineers to check issues on the line . Again thank you Reuben for assisting me today

Naveed ajaz very professional

Sunny and Raynor, let own by another engineer, but these 2 were fantastic

I had a problem with my broadband so I called customer services and spoke to Bethan. She was really helpful and patient, explaining while we talked as I am not very technically minded, and was able to resolve my issue.

The customer advisor was not great, I was informed that they have merged with BeFibre (which is the reason we want to change the provider) and when I've made that clear, instead of trying to help me , she said just that she will transfer me to cancellations and she just hang up ! Will not be using them for sure !!!

Jesson was very polite and and understood our WiFi issue and tried hard to resolve it himself. After a while he said he would have to refer it to their senior IT team based in the UK as it was a some complex matter and he also said if their senior IT team are unable to resolve it, then ZZOOMM would send an Engineer out to us.