From reporting my fault with customer services to the engineer attending site I was kept informed and all promises of telling me when I would be contacted where kept. Janis the engineer was superb friendly, prompt and knowledgeable. His first repair did not fix the problem however following a slight delay due to having to order a part, the machine was fixed and working as new. Thank you

The booking system is lengthy for an engineer. It seems you have to speak to 3 people before an engineer is booked. The engineer kept in touch beforehand so I could tell him what I thought the problem was and he called me beforehand to tell me when he would be arriving. He fixed the issue and the dishwasher started working and stopped leaking.

Wait time was long but not Lewis’s fault.
Lovely gent , very friendly.

The engineer was very professional and friendly.

Prompt response and when the Repairer concluded my American Fridge could not be fixed, Zest offered two other American Fridge other than the model that I had and because both measurements and dimensions of the offered Fridge were larger than my existing fridge and my cabinet will be too small for either of these Fridge that were offered to fit in. Zest decided to pay half of the cost for the same model of my existing Fridge.

I’ve been with Zest since 2018, and the reason I stay is the consistently brilliant service. Over the years, I’ve always had great relations regarding my replacements; they make it so incredibly easy to have appliances seen, repaired, or replaced without any stress.
My recent experience with Lewis was a perfect example of why this company is so good. He was incredibly friendly—truly a pleasure to speak with—and he was super knowledgeable about the fridge specs and the replacement process. He gave me all the info I needed with such a positive attitude.
It’s refreshing to deal with a pro who is both an expert and genuinely lovely to talk to. Thanks, Lewis, for making my replacement order a breeze.

Ianis, your engineer, did a brilliant job. On top of that. he is polite and very professional. Thank you!

Matthew called today and was very helpful. Sorted this out for me and gave me a 20% discount. Thank you

First time I needed to use the service and happy with the repair

I spoke to a lovely person called Bee, she was very helpful, I lack knowledge in this area and she was able to instruct me, patiently and professionally. Overall a great experience.

Bee was so amazing helping me out so much! Getting things rolling with humor and a smile from behind the phone. Always a good service

Very good and efficient service

Hello

I switched over from D&G. I have to say so far Zest is a good company, good team.

Alex is professional and courteous and dealt with issue quickly. Thank you Zest and keep up the good work.

The repair was undertaken within 5 days of the report to Zest. Machine tested before engineer left

First they covered my BEKO hoover appliance before NOW they cancelled the plan. Hate to use foul language after ageing and bad health and life is always very difficult in this day and age.
Would be nice if they come to an agreement and have lots of common sense to cover the appliance.
Received a call from the manager today apologising what had happened before and covered the BEKO hoover and later on few hours ago they cancelled the plan for no legitimate reason. Anyhow I would appreciate any help would do.

Made process very easy polite and professional

Great insurance company definitely recommend it to a friend.

I was very happy with the quality of service I received from Bee and efficiency of her thank you 😊

Extremely polite ,patient and very helpful customer service operator got straight on with the process of making an appointment for my washing machine to be checked.