Excellent service. This engineer has been before to repair. Expertise brilliant

Very helpful and pleasant

From start to finish service was great

Not my first experience. Was kept updated on arrival and Patrick would call to say he was on route which was very helpful.
It was unfortunate that another day had to be booked as problem wasnt rectified, however Patrick was proactive to arrange another day to come and my washing machine was repaired. He explained problem and what he had done and very patient Minimal mess.
Good job. Thank you

Bee was really helpful today. Very happy person to talk to, gave great advice on the next steps, very informative and more than happy to help. It was very nice talking to someone that was so helpful and listened.Thank you Bee

Avoid at ALL costs!!!! Their key selling points are FREE REPAIRS OR REPLACEMENT AT NO COST TO YOUR SELF and NO HIDDEN COSTS! Until your appliance does break then all these costs come out of nowhere! To get it fixed or get a new one!! Ridiculous!!

anyone choosing this company for cover…AVOID! stress for last 3 weeks without washing machine . first engineer stating just a pipe replacement which is worth £12 and apparently can do it myself. this engineer was from hotpoint which zestplan arranged.i contacted Zest as they stated they will but did not I confirmed it’s just pipe replacement can they arrange engineer to fix as that’s why i have cover. I also called zest stating are you repairing it or not. they arranged a appointment with a different engineer company this engineer seemed to work on the machine and tried his best and said the drain pipe needs replacing. i contactedZest plan they contacted me via text about a replacement being submitted I have now called today as no one contacted me again. now they are saying they will need to replace the washing machine which works fine stated by hotpoint and request we pay £350 at apparently cost price for a washing machine which also does not include installation lie as the cost is cheaper online at any store like curry’s. i believe they duped me into this policy as i have stated are you here to fix washing machine if not i will arrange cover elsewhere. they did not do this they decided to long it out and now turn around this cover stands as they attempted to fix the washing machine. there is poor conduct at this company they make out they are wanting to fix appliance but really they want to replace it so they make money from third company and customer as customer is left with pointlesss policy

I have a spoke to the lady called B. She’s a very nice lady and helpful and polite and she’s so generous so she is very good lady. Thank you so much and that she helped me and I appreciate it.

I spoke to Sylvia, about an issue and she was very helpful, and gave me the information that was needed to complete the repair/replacement.
I then spoke to another person, who managed to reduce my monthly payments.
Really happy with the service and knowledge.

Really happy with the service phoned in to book a dishwasher repair, it was very straight forward and I spoke to Silvie who was very friendly and helpful

Very helpful customer service, thanks Zest, Domestic Heroes and Bee. Quick turnaround. Fingers grossed new appliance comes as quickly as the rest of their team.

Patrick was fantastic. Arrived on time, polite, and took the time to explain what was wrong with the Appliances (x3). He didn't make a mess and gave me some great advice on how to maintain it to prevent future issues.

I was connected to Alex who was bright and friendly and easy to understand which was refreshing. She dealt with my enquiries/problems quickly and efficiently. A credit to the company in my opinion- Well done Alex and Thank you

My claim was dealt with very quickly and kept informed every step of the way.

Quick to respond to problem

I was very impressed with the excellent service you provided and the speed with which my replacement appliance was fitted.

Patrick was great at fixing our washing machine. Very polite and respectful. Thank you Zest!

So far so good. Switched over to Zest from D&G for my rental portfolio. Called out recently for a washing machine repair & the repair guy solved in about 30 seconds.

It would be great if on the day you get a smaller time window. I think it’s currently a 4hr window.