Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of my issue was Hotpoint not zest

Very happy with the service & found BEE very helpful & understanding

You did very well and will definitely recommend you to families and friends Very quick and prompt

Chi chi was great 👍

I had a great experience speaking with Bee from Zest Plan. She was very friendly and polite on the phone, which made the whole interaction pleasant and easy. She listened carefully to my issue and acted quickly to arrange an engineer visit at the earliest possible time. Her efficiency and professionalism really stood out, and I felt well taken care of throughout the process. Highly appreciated!

I’ve had a very frustrating experience with Zest Insurance.

I’ve been without my machine since February, which is already far too long. I was told it had been repaired on 17th March, but here we are weeks later and it still hasn’t been returned to me.

So where is it?

There’s been a complete lack of communication and no clear answers about the delay. It’s unacceptable to be told something is fixed and then have no update on when or if it will actually be sent back.

Overall, extremely poor service and very disappointing handling of my claim. Will be looking to go back to D&G after this experience.

Phone call made today to cancel my Mum’s policy. Unfortunately she has terminal cancer and is no longer living in her property. The policy is no longer required. Can’t believe how straight forward and caring Jay was in processing the cancellation. I wish all the companies I have to deal with were as helpful and compassionate. Thank you Jay.

Lewis was extremely helpful. I do believe he genuinely wants to help my 80 year old mother get her replacement. However he is extremely hampered by restrictive processes with no way of escalation or ability to transfer to manager or case manager. I am hoping to hear back very soon. Thank you Lewis. Very obliging

Communication was poor between engineer & myself.
I called to cancel. Engineer did not get message so had waisted trip.
Day 2 both myself and engineer told different times.
Late text arrived, not the night before to confirm booking.
On a plus side, the engineer & I agreed time for visit.

Excellent service especially from Chris the engineer

I spoke to Bee today ,she was able to deal with my query very quickly without any delay .
She was professional and very helpful.
I have always had extremely positive experiences with Zest and would recommend them to anyone

Zestplan.com

Patrick was friendly professional and knowledgeable. Really nice guy

The service I recieved was brilliant. Quick and they were very poilet happy to help.

Washing machine stopped working . Phoned zest and was given next available day after easter weekend . Engineer came and fixed it within an hour . Happy days . Zest to the rescue once again . Great company !

Bee was great understood the issue and was very supportive.. set clear expectations as contact was made over the bank holiday.. im confident my appointment will be made in good time as I have had initial contact regarding my appliance no. that i didnt have to hand as i was out.. tip for people making contact put yourself in the call back queue.. somebody will call you back

Bee was very helful indeed and her mannersim was lovely .

The washing machine is still making the same noise but it’s bearable,but as the engineer had left I went to put the washer on but I discovered that there was no detergent drawer.Im disabled but I had to try to get to the van before he left.He didn’t believe me and had to take a look first and then discovered that he had put it on the van with the rubbish!!! I was very disappointed ☹️

Very helpful

I was talking to Basak this morning regarding our fridge replacement, she was so kind and helpful and happy to listen to my inquiry, she is credit to zest company, very professional customer service.