Communication very good on date and time.
Straightforward repair. Very knowledgeable engineer. Very polite and tidy.

Excellent service
Repaired first time only days after notification of fault.

Yanis from Zest came out today to fix our dryer and I couldn’t be more impressed with the service. He was professional, punctual, and clearly very knowledgeable. He quickly diagnosed the issue and had everything sorted in no time.
What really stood out was how friendly and respectful he was throughout the visit, taking the time to explain what had gone wrong and what he’d done to fix it.
Excellent service from start to finish — a real credit to Zest. Highly recommend Yanis to anyone needing an engineer.

A quick and easy fix

Patrick was brilliant very good at his job.

Customer service is very poor and quite rude. Rang twice and both occasions expected better service but the call handlers are just not great. I moved from Domestic and General to Zest and have to admit, currently regretting my decision. The entire Zest process is slow, long waits on the call, no communication on what's happening and no follow ups. It's a terrible experience from someone who was 'sold a dream'. I will move back to D&G shortly.

Zest sent an engineer who found the issue as the hob was not firing.
He went and came back a week after with materials.
I was impressed with the expertise and repair. No idea how he managed to lift the hob, make new connections/wirings and set it back to expected appearance and function.
What a team.

I had a very positive experience with Zest from start to finish. The application process was simple, and I found the whole system easy to use. What stood out most was how smooth everything was and how clear the information was throughout. It gave me peace of mind knowing everything was handled properly. I would definitely recommend Zest to others.

David was a polite man he explained what it was and does his job

Patrick was polite and friendly. Your service excellent. Thank you for getting my dish washer back again.

Patrick the engineer was excellent. Job well done.

This company I can not recommend enough. My hoover washing machine broke down , I called Zest within 2 days the most helpful man came and mended my machine within minutes .
Highly recommend !!

Unable to offer the required insurance, but the advertisement was misleading and wasted valuable time.

Engineer Janis is so helpful and excellent at his job, he is friendly and professional and is a credit to your company. 5 stars.

Excellent Service, good communication.

Easy to talk to. Gave us a good deal with explanation.

Bee was friendly, efficient and very helpful. Nice to actually speak to a friendly human rather than a machine

Thanks Bee great customer service you were very helpful!

Zaris is a great engineer he fixed the drawers together the new ones all four and packed up the old ones and carried them to the bin shed with my weak hands just has i needed them doing with my back too. It really helped me thanks to a fabulous Engineer xxxxxx.

This is the second time I’ve relied on Zest for support. My dishwasher was playing up. They arranged for an engineer to call at my earliest convenience. The engineer was on time, quickly found and fixed the fault.
I’ve been very impressed with the ease and simplicity it is to report and arrange repairs for faults. Unlike other companies, when you contact them, they have a ring back option to avoid hanging on the phone. In every instance my call was promptly returned. All the staff I have spoken to were polite, knowledgeable, professional and very helpful.
As I said on my previous review by switching to Zest I have reduced my annual appliance cost, with Domestic and General, by half while adding another two appliances to my cover.
I’ve now used Zest twice and on both occasions the appliances were fixed.
Based on my two experiences with Zest I definitely recommend insuring your electrical appliances with this company.