Zen Planner Bewertungen 

Friendly staff, lots of available reporting.

Every time I have called Zenplanner for help I have gotten a live person who is kind and friendly and helps me with my questions quickly. Impressed with their excellent customer service!!

Great experience and learned a lot of new report/automation tools to implement.

Costumer service is always on point. I can call if something went wrong and I have never had to wait on hold, and they are always sure all my questions are answered.

Love Zen planner. It’s easy to use and a great resource for our staff.

Awesome, learn new things every time

I love the support from zen planner. We have used it for 3yrs and are still learning aspects of it, but thoroughly enjoy the easiness and efficiency of it! Keep up the good work...grateful for workshops like today to improve education!! 👍🏼

Big thanks to ZenPlanner for hosting ZenAcademy- so helpful in helping to integrate more features in our gym.

Great info. Thanks for hosting..

Solid membership system, very flexible & easy to use!

Love it.
Can't recommend enough.

Zenplanner makes it simple for our business to track client activity and property staff.

I have yet to fully deploy Zen Planner and need a good degree of help to do that. I am hoping to get that assistance today!

This is a great and informative experience.

Hello, I just quite ZenPlanner after EIGHT years of membership. I wanted you to know how ZenPlanner will most likely treat you when you leave. Their company used to be small and honest, but they have changed. Couple of things you should now.

1. They have continued to increase rates and change credit card processing companies forcing us to change as well, for higher rates with preferred vendors.
2. If you want your customer data when you leave, they charge you $200 to export your data. Their program does allow you to export, but only one person at a time and only limited information such as one telephone number. If you want to cancel, transfer or backup your data, you will need to pay $200. When I initially signed up and was helping the developers to fix bugs, one could export the entire database with one click from the menu. I asked them what happened to this feature many years ago and they said I could contact them at any time to get a backup file.
3. They are not a month to month program as mentioned in their ads. They now require 30 days notice to cancel so that they can bill you once more.
4. After eight years, they spiked our monthly fee by over 100% and then told us that they would refund the difference if we signed up for 12 months.
5. THE WORST! The person in charge of their collections uses only the name Nick, he will make talk of using lawyers to advise him on your account and he will not talk to you over the phone. Before attempting to cancel my monthly membership, I asked to speak with billing over the phone to discuss the changes to pricing, merchant account, ect and “Nick” said he was too busy and due to “schedule” and “meetings” it would be best to talk through email (even though I am available 24/7 and I never made mention of even a time to talk, yet he was too busy all the time for an eight year customer). They do not answer their telephones.
6. Currently, as I contacted the company before the month was up and cancelled my subscription, they are now hounding me saying that I owe them almost $400 and they are seeking legal advice. What a joke!
7. ZenPlanner is a dime a dozen software membership program. There are a ton of other programs out there. Since being acquired by a large software company, this company treats members as though they are signing up themselves for a gym membership and hold your data hostage, increase rates over time, and try their best to gain more profits when you are leaving.

Since I cannot respond to Zenplanner response below, I'm adding to first response here..... this BS company actually responded to me that they have a Customer Success Team?!!!? What a joke!! Been with them for 8 years, they are full of it! They never answer their 800 number, DO NOT BELIEVE ANYTHING this company tells you.

I am a big fan of Zen Planner but I have to say the payment platform with who they partner with is absolutely terrible. EasyDebit/PaySimple really let's Zen Planner down with exorbitant fees, delayed processing (then they charge a big dishonour fee to my customers) and an archaic user interface. I really think it's time that Zen Planner ditched EasyDebit and switched to Stripe or another payment gateway with more reasonable fees, immediate processing and an easy to use app that makes for easy refund of customer money if needed.

The customer experience with Zen Planner is superior. As a fitness center owner, I value accessing a knowledgeable Zen Planner team member when I have questions and when issues arise on my end. They are generally ALWAYS available and very interested in solving my software issues. For me, that's critical. Hopefully the emphasis on knowledgeable, friendly, and accessibility to live humans will always be paramount.

The customer service alone is THE BEST EVER.

I opened my commercial business under 1 year ago and Zen Planner has been an integral part of the company's set up and day-to-day operations. The customer support has been AMAZING. Due to the nature of my business I do not have time to learn code or research videos and 'how-to' tutorials for certain topics. Occasionally when I can't figure something out, or when I can't completely understand an issue and I call for support, the issue is explained and resolved quickly. Feedback that I have had for the company is taken seriously and responded to immediately and I am looking forward to having more appointment options with this software. To date, I am very happy with this software. Since my business relies on repeat sales / service it is integral that my clients are also happy with the software and they too have given Zen Planner good reviews!