I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Mehr ansehen
Unternehmen hat geantwortet
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Mehr ansehen
Unternehmen hat geantwortet
I have been with Hetzner/Xneelo since the early 2000's and as a marketing communications professional and not a technical guru, things can get tricky! And today's interaction with Seymone O has bee... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Kontaktinformationen
4.7
Hervorragend
311 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Zane is a service champion!
Zane is a service champion!
Fast & effective resolution to a little hosting headache that we were experiencing.
This is how online service should be!
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Anton,
Thank you for your lovely review!
Our team is passionate about providing efficient and solution-based support in line with our brand promise of Trusted in Hosting. It's great to hear that this has been your experience and your kind words have been shared with Zane, as well as the team.
We appreciate your ongoing support!
Warm regards,
Your xneelo team.
Thank you Seymone for your excellent…
Thank you Seymone for your excellent and quick professional service. You have been very helpful.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi David,
It’s wonderful to hear that Seymone provided you with excellent and professional service. We will be sure to share your feedback with them and the team.
We look forward to supporting you in the future.
Kind regards,
Your xneelo team.
Excellent Service - David
Thank you David for your excellent and professional service. You have been very helpful.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Phillip,
Thank you for your kind feedback.
We're delighted to hear that you received excellent and professional service from David.
Once again, thank you for taking the time to share your experience. We truly appreciate your business and always strive to make your experience a positive one.
Kind regards,
The xneelo Team
When there is drama Seymone can help
My client moved from one hosting platform to another.
The Web developers did not want to assist on getting the site working on the new platform.
Seymone assist with the drama, Kept her cool and we got my client up and running in no time.
Thank you a lot for the patience and assistance.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi,
Thank you for your wonderful review! We're so glad to hear that Seymone was able to assist you and help get your client up and running quickly.
It's always our goal to provide support, especially when things get tricky, and it's great to know Seymone was able to keep things on track. We really appreciate your kind words and will be sure to pass them along to her.
Thanks again for choosing xneelo – we're here whenever you need us!
Best regards,
The xneelo Team
Seymore was absolutely brilliant
Seymore was absolutely brilliant! didint even have to ask much me much questions knew exactly what i needed and what would work! Absolute legend!
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Thaabit,
Thank you for your excellent review!
We are pleased to hear that your interaction with Seymone was brilliant and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Five Star Support from Henry and David at Xneelo
I recently made a mistake when registering my domain name in my web hosting package with Xneelo and only realised it after making the payment. Unsure of how to fix it, I contacted Xneelo via the chat option on the control panel, and I couldn't have asked for better assistance! Henry from Technical Support was an absolute star! He patiently guided me through the entire process of correcting my domain name, providing clear explanations and step-by-step links to ensure everything was done correctly. His knowledge, patience, and professionalism made what could have been a stressful situation incredibly easy to resolve.
David from Accounts was equally just as amazing! He provided excellent guidance on the billing side of things and ensured that I had all the necessary information to proceed smoothly. he was extremely patient and provided me with a comprehensive breakdown of what I needed to do, and what Xneelo would do on their side to assist. He also shared simple to understand step-by-step links and made sure I had all the resources I needed to complete the process . Both Henry and David went above and beyond to assist me, and their support was nothing short of exceptional. Thanks to them, what could have been a frustrating experience turned into a quick and seamless resolution. I’m truly grateful for their help, and I can confidently say that Xneelo has one of the best support teams out there! Highly recommended for their stellar customer service. They were responsive and supportive
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Neetu,
Thank you so much for your kind words and for sharing such a detailed review of your experience!
We’re thrilled to learn that Henry and David were able to turn what could have been a stressful situation into a smooth and straightforward process for you. Our team always strives to provide clear, helpful, and patient support, and it’s fantastic to learn that their efforts made such a positive impact. We’ll be sure to pass along your praise to them!
We’re so glad you felt confident and supported throughout, and we truly appreciate your recommendation. If you ever need further support, you know where to find us. Thanks again for trusting us with your web hosting needs.
Warm Regards,
Your xneelo Team
Knowledgable
Tristan was quick, knowledgeable and very polite. What more could you wish for?
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Charles,
Thank you for your lovely review!
Our team is passionate about providing the kind of efficient and friendly support you received from Tristan and it's great to hear that this has been your experience. Your kind feedback has been shared with him and the team, and we look forward to further supporting you in future!
Thank you for your support.
Warm regards,
Your xneelo team.
Seymone was great!
Seymone was patient, attentive and knowledgeable. A pleasure to deal with.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Madge,
Thank you for sharing your feedback with us.
We're glad to learn that it was a pleasure dealing with Seymone and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Very efficient
David was very efficient in talking me through upgrading our package.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Annelize,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with David. Our team is passionate about providing excellent service that is efficient and solution-based.
Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
Excellent support from Seymone
Seymone was very polite, patient, and quick to respond, even though this was the fifth time reaching out to support with the same problem.
They went through all the basics quickly and efficiently, and eventually identified the cause of the issue that I had been struggling with for the last week.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi C,
Thank you for the 5-star review!
It's wonderful to hear that we were able to support you in resolving the root cause. We appreciate your understanding that sometimes an issue might be very deeply rooted and for allowing us to troubleshoot and eliminate possibilities along the way until we identify and resolve the core issue.
Our consultants are extremely dedicated in supporting our customers and we are glad that this could be a great example there-of. We will be sure to share the great feedback with Seymone and the team.
Warm regards,
Your xneelo team.
Great Service from Xneelo & David
David gave out-of-this-world service.
He fully understood what I required and gave the best solution at a great time.
David & Xneelo please keep up the great service you guys provide.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Wian,
Thank you for your kind review!
It's great to hear of the support experience you have had with David. Our team is passionate about providing top-notch service that is efficient and solution-based. Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in future.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Xneelo deserves all the stars and more!
If I could give them six stars, I absolutely would. I've been using their web hosting services for 12 years now, and they consistently provide above-par service. What truly sets Xneelo apart is their dedication to going the extra mile. They're not just hosting my website; they're partnering with me to ensure its success.
I recently had an experience that perfectly exemplifies this. I encountered a rather tricky issue with hosting package set up. I reached out to their support team, and I had the pleasure of working with David. His support was absolutely outstanding. He was incredibly patient, knowledgeable, and genuinely invested in finding a solution. David didn't just offer a quick fix; he took the time to understand the root of the problem and provided a comprehensive solution that not only resolved the immediate issue but also prevented potential future problems. His willingness to go above and beyond was truly remarkable.
Xneelo's platform is reliable, their performance is excellent, and their support is second to none. Thanks to David and the entire Xneelo team, I have complete peace of mind knowing my websites are in good hands. Highly, highly recommended!
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Johnno,
Thank you for your incredible review!
We’re grateful for your 12 years of trust in Xneelo. It’s amazing to hear that our commitment to service excellence has made such a positive impact. We are passionate about providing an environment, support service, and product range that truly serve our customers' best interests.
David will be delighted to know that his dedication and problem-solving skills stood out during your recent support interaction. We’re proud to have a team that genuinely cares about our customer’s success, and your feedback reinforces our commitment to our brand promise of Trusted in Hosting.
We look forward to supporting you for many years to come!
Warm regards,
Your xneelo team.
The support from Xneelo is always great. Truly Unmatched!
The support from Xneelo is always great, Izak was more than willing to assist and advise on any of my questions.
Thanks team; your support in the industry is unmatched!
Support was at 22:00
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Oliver,
Thank you for the 5-star review!
It's lovely to hear of the great service experience you have had with Izak. Our team is committed to providing top-notch support around the clock and we look forward to supporting you for many years to come! Your feedback has been shared with Izak and the team.
We appreciate your support.
Warm regards,
Your xneelo team.
Seymone you rock
Seymone you rock, excellent support and very knowledgeable in your area of space, thanks mill
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Leasben,
Thank you for your kind review!
It's wonderful to hear of the great support you received from Seymone. She is certainly one of the best! Our team is passionate about providing exceptional support you can always rely on, and we trust this will continue to be your experience in future.
Thank you again for the feedback.
Warm regards,
Your xneelo team.
Seymone was amazing thanks
Seymone was amazing thanks. She immediately got to work on the issue, and didn't just tell me that "it's on our side where the issue is". She went over and beyond to ensure the issue gets resolved on every possible level. Thank you so very much, I really appreciate it.
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi there,
Thank you for taking the time to your experience!
We’re thrilled to hear that Seymone’s dedication and proactive approach made such a positive impact. Providing thorough and efficient support is the standard we strive for at xneelo and your feedback is a testament to this! We willl be sure to share your kind words with Seymone and the team!
We look forward to continuing to provide the same level of support whenever you need us!
Kind regards,
Your xneelo team
Support person, Tristan - a super star!
Tristan on support assisted with patience and detailed inspection of the issue we had. Our problem solved!
Thank you Tristan.
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Mario,
Thank you for taking time out of your day to share such kind feedback.
We are thrilled to hear Tristan was able to support you efficiently and professionally. Our team is truly passionate about providing exceptional service and we trust this will continue to be your experience in the future. Your kind words have been shared with Tristan and the team.
Warm regards,
Your xneelo team
Excellent Online Chat Service
Excellent, human service via their online chat.
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Roger,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear that you have been enjoying the support offered by our consultants on Live Chat and that you are finding it convenient and of great value.
We appreciate feedback, it’s your continued support that keeps us improving, and look forward to continue supporting you with great service in the future.
Warm regards,
Your xneelo team
Xneelo has always been the best in…
Xneelo has always been the best in Solution knowledge and mostly their support, it is refreshing to have people like Izak, Celia, Meryl and Olyn and the team who take their customers very serious and always try to understand issues and resolve them. Keep it up Xneelo, really proud to be part of your family for the past few years.
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Bheki,
Thank you for your heart-warming review!
At xneelo we are truly passionate about providing the solution-based products and support we know our customers deserve! Your encouraging feedback is a testament to this and has been shared with the team. We are equally proud of the long-standing trusted relationship we have with you and look forward to this continuing long into the future.
We appreciate your support!
Warm regards,
Your xneelo team.
Seymone is absolutely amazing,without…
Seymone is absolutely amazing,without too much information about my problem she knew exactly what the issue was and managed to sort it out in a manner of minutes. Thanks Seymone!
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Pierre,
Thank you for your lovely review!
It's wonderful to hear of the great support you received! Symone is definitely one of our best and we have passed your kind feedback on to her and the team. We at xneelo take great pride in delivering the very best service and we look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Antwort von xneelo
Hi there,
Thank you for your great feedback.
We are so glad to hear you received helpful feedback from our team. This will be shared with the team.
We hope to provide you with many more positive experiences in the future!
Warm Regards,
Your xneelo Team
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.