xneelo Bewertungen 

I run a small, one-person business and I’m completely IT illiterate.
Every time I contact Xneelo, I get friendly, helpful advice — even when I’m asking what must be the dumbest questions.

Sure, there's the occasional wait, but I always get the assistance I need.

This time 'round, thank you Seymone — you were great!

Great customer service! Very helpfull in a short amount of time and they'll advise best they can to help you achieve what you are trying to do.

Always a pleasure working with Xneelo. My latest engagement was with Izak, who was knowledgeable and helpful throughout the process!

The previous guy by the name Robert just referred me to the knowledgebase and basically refused to assist me further even though i told i felt lost navigating the Xneelo platform. Nonetheless Seymone resolved my initial problem and assisted with another. She is a Superstar and deserves to be treated as such.

After they overcharged me, when I took to complaining, despite all my services being paid until November 2025, after they had my sites down over 70 days in the middle of and over my high season, because their accounts could not keep track of an agreement regarding data we were backing up and moving, and they had agreed not to charge on that data, then they spent all this time taking my websites down, without my knowledge because their accounts could not keep track of the arrangement. Every time they took it down - the data would take 3 weeks to re upload, they would give a "week" to follow through on their plan, which would not be enough time to complete their own recommendations, then they would again interrupt the process, deleting everything, then their accounts sending a bill, having to re- review the arrangements. Then when I had enough last month, we finished the process, after they had the site 20 days that month, restarting the back ups twice, they then cancelled my accounts, stole the money they should be refunding by suddenly again adding these fees. This is blue collar crime and cost me company potentially millions in opportunities. We had to then restart and the day before we finished when they said they are deleting every thing so I cannot check everything, then instead of moving things nicely as I moved them to them originally, they packaged my sites data and emails instead making exporting difficult, and further they then spent the last 24 hours lying to me about one of my main sites being down for 5 - 7 days,(all screenshot) meanwhile my new host told me they must do a simple auth, I had to threaten to post online again to get any action. DO NOT HOST WITH XNEELO!

I'm very glad about the services of Xneelo. They are not in the market to sell domains or hostings, they are in the market to build visions and help people express their desires thoroughly with an amazing staff that responses to my feedback with the speed of lighting. The company's ethos is built on trust from the get-go with rigorous verification processes upon signup it ensures everyone in the space is who they say they are. My special appreciation goes to the consultant Chloe. She is very caring and goes out of the way to help.

Righardt of Xneelo was most patient with an elderly person like myself, I try to stay ahead of the game at my age but have no formal training so I really appreciate the way he assisted me. Well done Righardt.

I dealt with Tristan online via the Xneelo support chat. He was AMAZING and went out of his way to assist me. This was not a quick fix and he consistently kept me updated throughout the process. What a pleasure dealing with customer support of this standard. Thank you, Tristan.

I have been with Xneelo for many years and every time I have faced an issue I have always received such exceptional service. Thanks guys, will always highly recommend your services.

I had an issue which required assistance and Michelle from Xneelo assisted wonderfully me from start to finish in completing the task with utmost friendliness and competence, it was a pleasure dealing with Her and service was 10/10

Very good support from Seymone, i was having issues with my website, and generally http 500 error is web developer issues, but Seymone spent 30+ minutes helping me refusing to stop till she fixes this issues, she solved it and now my website is working, very happy customer

Izak was not only exceptionally patient (a 40 minute, very interrupted online chat, but was able to absolutely perfectly answer every query, but suggest and help me implement the 100% best possible solution for my issues. A real asset to the Xneelo Team

Seymone offered fantastic service and was very helpful.

I had an exceptional experience with Michelle from Xneelo! After facing numerous challenges with my previous web host, Michelle stepped in and went above and beyond to assist me. Her professionalism, patience, and dedication were truly outstanding. She ensured that every issue was fully resolved and didn’t stop until everything was running smoothly. I can’t thank her enough for her support! Now, we just hope my previous hosting company handles the transfers with the same level of professionalism. Highly recommend Xneelo and their amazing support team!

Seymone - Five stars! Thank you for your guidance, support and professionalism. It is often overwhelming for a newbie to try to understand all the tech going on behind the scenes. Seymone ensured that I understood everything well and guided me through all the steps with compassion and care. Thank you, Seymone!

Seymone was so helpful and patient and resolved my queries

Tried several ISPs for hosting in South African and have settled on Xneelo. They are head and shoulders above the others that we've used.

I had the pleasure of working with Gizela at Exneelo, and I couldn’t be more impressed with the level of service she provided. Not only did she help me get my invoices paid, but she also went above and beyond by reactivating four domains and canceling two for me. What really stood out was her exceptional patience and dedication—she helped me get everything sorted despite the fact that I was supposed to wait until the next business day. I had an urgent need to get two domains activated to send emails, and Gizela made sure everything was handled promptly and efficiently. Her kindness and willingness to assist truly made a stressful situation much easier. Thank you, Gizela, for your outstanding support!

Utterly exceptional customer support. I had a technical issue which needed resolving and the customer support agent (Izak) was one of the best agents I have ever spoken to. His knowledge and responsiveness to go above and beyond was remarkable. Thank you so much.

On the backend, we were not able to make changes to a domain as needed to ended up contacting support using the Chat feature. Within minutes the changes were made and they ensured that the mentioned feature is in the pipeline and should see it soon. What great service. Have been with Xneelo for years now and won't work with anyone else if it can be helped.