I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Mehr ansehen
Unternehmen hat geantwortet
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Mehr ansehen
Unternehmen hat geantwortet
I have been with Hetzner/Xneelo since the early 2000's and as a marketing communications professional and not a technical guru, things can get tricky! And today's interaction with Seymone O has bee... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Kontaktinformationen
4.7
Hervorragend
311 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Awesome support
Awesome support - Seymone was great!!!
19. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Greg,
Thank you for your feedback.
We're delighted to learn that the support Seymone provided was great and we have passed your feedback on to her and the rest of the team.
Thank you for trusting us with your hosting needs.
Warm Regards,
Your xneelo Team
Thank you to Seymone and to Xneelo for…
Thank you to Seymone and to Xneelo for the excellent service and troubleshooting. Best hosting company with the best support.
19. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Nooreen,
Thank you for sharing your feedback.
We're thrilled to learn that Seymone was able to provide excellent support and troubleshooting when attending to your request.
Your feedback and sentiment are truly appreciated and we have shared it with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Great support
Great support, helped resolve the issue in no time
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Max,
Thank you for your review!
We are thrilled to know that your query was resolved so efficiently. Great support is at the heart of what we do and we look forward to further supporting you in future!
Warm regards,
Your xneelo team.
Seymone is on the ball!
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Good day Devlyn,
Thank you for sharing your kind feedback.
Consistently providing excellent support is what we strive for and your feedback lets us know we are on the right track. We’ll make sure share you feedback with Seymone and our team!
Kind regards,
Your xneelo team
Friendly and efficient.
David helped me in a friendly, efficient manner.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Douw,
Thank you for your wonderful feedback.
We are glad to hear that you had a positive experience with David.
Our team is dedicated to providing exceptional service and we trust this will continue to be your experience in the future. Your kind words have been shared with David and the team.
Warm Regards,
Your xneelo Team.
Thank you Seymone!
Seymone went beyond limits to help on a Friday evening. Thank you so much for helping a very uninformed person with so much patience. Thank you!
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Wilandi,
Thank you for the 5-star review!
Our support team is available 24/7 and ready to offer delightful and patient support. It's wonderful to hear that Seymone was able to support you at this level and we will be sure to pass the feedback on to her and the team.
Warm regards,
Your xneelo team.
Amazing service as always
Amazing service as always. Seymone is awesome.
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Good day,
We appreciate you taking the time to review your experience; thank you.
Consistently providing excellent support is what we strive for and your feedback lets us know we are on the right track. We’ll make sure share you feedback with Seymone and our team!
Kind regards,
Your xneelo team
David was a great help
David was a great help. I must say, I always enjoy working with the Xneelo Team, from the juniors up to the seniors, they all know their stuff! Its a pleasure hosting with Xneelo and will continue doing so.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Johannes,
It's incredibly rewarding to hear that we are able to live up to the standards we strive for!
Customer service is at the heart of everything we do and we are delighted to hear of the value it adds to our customers.
We look forward to continue supporting you for many more years to come.
Warm regards,
Your xneelo team
No place better than Xneelo! Thank you for everything you did for our company!
Literally had the BEST service from Xneelo!! Special thanks to Jordan and Izak for assisting me to transfer my domain from GoDaddy to Xneelo.
Been struggling to get the domain transferred since last week with GoDaddy and their support team did not assist at all. I sent Xneelo a mail and they immediately jumped in without me even being a client already. They got my domain transferred in a Saturday morning and updated DNS settings. All in a mornings time.
If you want a hosting company that cares - Xneelo is the place to be! Thank you once again.
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Danielle,
Thank you for taking the time to share your great feedback!
It's wonderful to hear that your support experience with Jordan, Izak, and the team has been so positive.
Our team is committed to providing top-notch support around the clock and we look forward to supporting you for many years to come! We have shared your feedback with the team.
Warm regards,
Your xneelo team.
We have been clients of xneelo for yeeeaarss !
We have been clients of xneelo for yeaaarrs. The best hosting, SUPPORT service, their staff PATIENCE > superb !!!!
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi JD,
Thank you for taking the time to share your feedback with us!
At xneelo we pride ourselves on providing exceptional support that is patient, friendly, and reliable. It's lovely to know this has been your experience over the years! Your kind feedback has been shared with the team.
We truly appreciate your longstanding support and look forward to working with you for many more years!
Warm regards,
Your xneelo team.
Excellent and convenient support…
Excellent and convenient support through their live chat. No long hold times, annoying ticket numbers and back and forth emails. Highly recommend them for hosting!
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Martin,
Thank you for the wonderful recommendation!
We are pleased to hear that you have been enjoying the support offered by our consultants on Live Chat and that you are finding it convenient and of great value.
We appreciate the enthusiastic recommendation and look forward to continue supporting you with great service in the future.
Warm regards,
Your xneelo team
We appreciate
Nothing but outstanding!
My experience with Xneelo has been nothing but outstanding. Quick to help, always on point and eager to do anything you need help with. If I could give 6/5, I would have. I can rest easy knowing my clients hosting will be in safe hands.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Enrico,
Thank you for your lovely review!
It's wonderful to hear that you feel confident leaving your clients' hosting needs in our hands! Our brand promise of Trusted in Hosting is at the heart of everything we do and we are passionate about delivering exceptional support that you can truly depend on.
Thank you again for your kind words.
Warm regards,
Your xneelo team.
World Class Support
After being used to working on Konsole H for such a long time it was the first time I used the new Control panel for a client. From opening the account to transferring the domain to moving the website contents - it was a easy and seamless experience. David Kotzee was great and really patient and helped me telephonically through this process and I was able to do all of this under an hour. I advise all of my clients to move to Xneelo , they have great support 24/7. Its happened so many times that a website I`m working on breaks in some ungodly hour of the night and there is always someone at support helping me find the problem or help fix whatever it is that`s broken.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Anton,
Thank you for sharing your positive experience with us!
We're thrilled to learn that transitioning to the new Control Panel was seamless and that David was able to support you effectively throughout the process.
We pride ourselves on providing you with support, especially during those late-night emergencies, so it’s wonderful to hear that it made a difference for you.
Your recommendation to others means a lot to us, and we’re grateful for your trust in Xneelo.
Kind Regards,
Your xneelo Team
Amazing service from Xneelo.
Amazing service from Xneelo.
Tristan assisted me past 9PM on live chat.
This kind of service is beyond my expectation. Just amazing!
Well done! You have a customer for life!
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi There,
Thank you for your kind review!
It's lovely to hear of the great service experience you have had with Tristan. Our team is committed to providing top-notch support around the clock and we look forward to supporting you for many years to come! Your feedback has been shared with Tristan and the team.
We appreciate your support.
Warm regards,
Your xneelo team
I worked with Seymone and she helped me…
I worked with Seymone and she helped me a lot. Was very professional and knows what shes talking about. But accept for her, i worked with a few of the support teams and all of them was professional and knows whats going on. When i have a query they always deliver with a promt and correct responce.
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Wilfred,
Thank you for taking the time to share your feedback, we appreciate it!
It's lovely to hear that your support experiences with Seymone and the team have been so positive. We are passionate about providing the kind of efficient and professional service we know our customers deserve. We have shared your kind words with Seymone and the team, and look forward to further supporting you in future!
Warm regards,
Your xneelo team.
David K!
David K!
I forgot my password as i hadn't worked on my site in ages and he DEFO made me feel less stupid than I felt!!
Everything sorted in less than 5min.
Very happy with David's quick assistance.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Roshan,
Thank you for your lovely feedback!
It's wonderful to hear of the quick and efficient support you received from David. Our team is dedicated to providing exceptional service and we trust this will continue to be your experience in future. Your kind words have been shared with David and the team.
We appreciate your support.
Warm regards,
Your xneelo team.
I can barely find my way around a computer
I can find my way around a computer, but when I want to try something new find it a little challenging to say the least. Support from Xneelo was phenomenal, and a particular shout out to Chloe - who never once made me feel as stupid as I suspect some of the questions were. I feel a lot braver and more confident that I have this level of support.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Pam,
Thank you for taking the time to your your positive feedback with us.
We're glad to learn that Chloe and the rest of our team were able to provide you with a level of support that has left you feeling braver and more confident moving forward. Your questions are always welcome, and we're here to help every step of the way!
Your feedback has been shared with the team.
Kind Regards,
Your xneelo Team
waiting periods are way to long
waiting periods are way to long, xneelo not what they used to be. In the past when they were called Hetzner the service was excellent. Now you wait forever and they keep transferring you to another consulting with more than 20min waiting in between. What happened>
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Daniel,
A service manager will contact you shortly to further support.
Kind regards,
Your xneelo team
excellect service
I have been with xneelo for a long time and I have never received bad service. The customer servies agents and techs are really helpful and knowledgable and patient
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Michael,
Thank you very much for the wonderful feedback.
Our consultants take great pride in their work and providing customers with helpful and knowledgable support that they can trust!
We will be sure to share the great feedback with the team and look forward to continue supporting you for many more years to come.
Warm regards,
Your xneelo team
Excellent Service As Always
My experience with the service at Xneelo has been consistently impressive. The customer support team is knowledgeable, helpful and quick to respond at all times. I recently had a friendly call Angelo, who went well beyond what he needed to assist me with technical issues and educated me on many other services the business offers that I was not aware of. He took his time to thoroughly explain and ensure that I understood all of the steps to rectify my issue, offered assistance ensuring I did this as efficiently as possible and followed up with instructions via email. I really appreciated his guidance and friendly demeanour. I'm very happy with keeping my agency's business with them - 10/10 would recommend!
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Barbara,
Thank you for your fantastic feedback!
Our team is deeply passionate about providing efficient, friendly, and solution-driven support. This is at the heart of our brand promise of Trusted in Hosting and it's wonderful to hear that this has been your experience in your interaction with Angelo! We have shared your feedback with the team and trust this will continue to be your experience going forward.
Thank you for your kind recommendation of us.
Warm regards,
Your xneelo team.
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.