Woodandbeyond Bewertungen 

6'466
•
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Cheuk really helped me with working out the square meters of my flooring and answering all my questions. I appreciated the way I could reserve the flooring with a refundable deposit as another compan... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have had to change my order and the support I got from the lovely lady in customer services was amazing. She was knowledgeable and friendly and I really did feel they cared about my experience. She... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’d like to say a big thank you to Maria at Wood N’ Beyond for all her help. From the moment I started looking, she was so friendly, patient and genuinely helpful. She took the time to understand w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Innenarchitekt

Informationen, die aus verschiedenen externen Quellen stammen

Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

6466 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 94 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(6'466)

381 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible quality and customer service

Terrible quality and customer service. Initially had issues with delivery due to the fact that the address had been put on the label incorrectly. The company refused to accept any blame and charged for redelivery despite the fact that what they had put on the address label was incorrect. We then did not unwrap the table top for some time due to our kitchen not being ready only to find significant damage. Unsurprisingly again the company are unwilling to take any responsibility or offer any kind of resolution due to the fact that too much time has passed. The majority of this damage could not have happened in transit so clearly they are sending out damaged products despite claiming to undertake quality control on all orders!

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

We are sorry that you feel this way. While we appreciate your frustration, we would like to clarify that the damage was first reported approximately 7 months after delivery. As the tabletop had remained in the customer's possession for such a significant period, neither we nor the supplier were able to determine when or how the damage occurred, or verify the condition of the item at the time of delivery.

We fully stand behind the quality of our products and take any reports of damage seriously. However, for us to investigate and offer an appropriate resolution, issues must be reported within a reasonable timeframe after receipt. Unfortunately, after 7 months, this is no longer possible.

We regret that the experience did not meet your expectations, but our decision was based solely on the length of time that had elapsed since delivery rather than a refusal to take responsibility for a verified fault.

Bewertet mit 1 von 5 Sternen

Beware of fake reviews

This company provides damaged products and their staff are useless at resolving these issues.
They provide kickbacks for positive reviews so beware of the ‘recommendations’.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service - helped with matching products and very flexible re collection / delivery options. Would recommend

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 5 von 5 Sternen

Akila

Over all customer service is quick and helpful

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.

Bewertet mit 5 von 5 Sternen

everything good

1. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.

Bewertet mit 5 von 5 Sternen

Very straightforward

Very straightforward

1. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.

Bewertet mit 5 von 5 Sternen

Very nice service

Very nice service, answered all our questions and we finally found our flooring, that took us forever to find !!

31. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and that we were able to help you find the right flooring in the end.
It was a pleasure assisting you, and we truly appreciate your support. We look forward to helping you again in the future.

Bewertet mit 5 von 5 Sternen

Helpful and clear advice over the…

Helpful and clear advice over the phone, thank you Cheuk-Yee!

31. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 5 von 5 Sternen

Thank you for your help over the phone

Thank you for your help over the phone. Great service and clear information!

31. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.

Bewertet mit 5 von 5 Sternen

Ordered Engineered Wood

Ordered Engineered Wood, great quality and very well priced. The whole process, was seamless, from viewing, to ordering to delivery.

29. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.

Bewertet mit 5 von 5 Sternen

Lovely vinyl finishes

Lovely vinyl finishes. Best option I found out of all the places I visited. Great customer service from Cheuk! Thank you!

29. Mai 2026
Bewertung ohne vorherige Einladung
Woodandbeyond-Logo

Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 5 von 5 Sternen

Great service and quality engineering wood

I bought the flooring from wood and beyond and they have been providing great service across all the journey. I was able to go to the showroom before buying and the quality of the wood is really good with a really great price. I recently spoke with Cheuk at the phone to complete my order and she was really helpful as everyone else. I can't wait to receive the engineered wood and have it installed in my house!

29. Mai 2026
Bewertung ohne vorherige Einladung
Woodandbeyond-Logo

Antwort von Woodandbeyond

Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.

Bewertet mit 5 von 5 Sternen

Very good customer service by Cheuk

Very good customer service by Cheuk. Kind, friendly and very professional. Excellent service

27. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 4 von 5 Sternen

Quick in responding

We've used them before and they're great! We got some mixed guidance from the team as to what products to order, but we got there in the end, and they were very quick to take our calls and set up the order. We'd order from them again.

27. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you very much for your feedback. We’re pleased to hear you had a positive experience overall and that our team was able to assist you quickly with your order.

We appreciate your comments regarding product guidance and will share this with the team to help us improve.

We look forward to assisting you again in the future.

Bewertet mit 4 von 5 Sternen

Quality floors

Quality floors, good customer service. Thank you

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.

Bewertet mit 5 von 5 Sternen

speedy costumer service

speedy costumer service

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

I had a pleasant experience with…

I had a pleasant experience with customer service, in particular with Veronica. She has been a great help in the first step and adviced some good alternatives as the floor i wanted was sold out. She also clearly explained the difference between the 2. I look forward to receiving the wood. Thanks

26. Mai 2026
Bewertung ohne vorherige Einladung
Woodandbeyond-Logo

Antwort von Woodandbeyond

Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.

Bewertet mit 5 von 5 Sternen

Polite and informative

Good customer service, polite, and answered all of my questions regarding my chosen flooring, thank you

25. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Woodandbeyond

We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Dealing with Veronica was great.

Dealing with Veronica was great.

21. Mai 2026
Bewertung ohne vorherige Einladung
Woodandbeyond-Logo

Antwort von Woodandbeyond

Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.

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