Williams BMW Bewertungen 

First class service from Vijay Singh in New Car Sales at Williams BMW Trafford. Collected my new car on Tuesday and loving it so far. Vijay was fantastic throughout every step of the process, always available on the phone or via email. Great back up support from Jonathan Brightman as well on any days that Vijay was unavailable. Wouldn't hesitate to recommend.

Excellent service from Andy Gardner at Rochdale. Replied to any questions i had very quickly and sorted everything out nice and quick. Even delivered the car for me to save me driving up to fetch it. Couldn't fault the service at all, and id be happy to use them again or recommend them to anyone.

I recently purchased a used bmw r1250r, the whole process was excellent, they addressed issues I spotted before taking delivery, I was kept in the loop with regular updates and a pre delivery video sent of the bike, valeted serviced and fuelled, I dealt with Lewis who was excellent

I bought a car for 34k and as soon as I drove to home finding issue complaints about them they call in for sorting the issues out but rather changing the items was promised the sales representative lied about saying it has been changed and they were far worst then it was before. Again taken in the car and they can not resolve the issues and handing the car back in to say if you not happy you can take it further.

I have taken my New BMW motorbike GSA for two services (600 and 1 year) I reported (with evidence both times) the suspension fails to self level. The second service was not completed to BMW specification, only 1 brake caliper of the 3 had been bled. They stopped accepting or returning phone calls from me and then told BMW UK that I was wrong. In the end BMW UK refunded me. (Thank you to the lovely staff at BMW UK).

The termoil and mistrust for BMW I have gained from there below standard service is damaging to BMW as well. If I had ever known what they would be like I would have bought the bike else where. I will never return to them as I believe that really don't care about the customer.

Took my Vauxhall vivaro van to the bodyshop at Bolton for repair following an accident and I can honestly say the staff there were fabulous. My van was promptly collected, I was kept updated throughout the time it was there and the work done was perfect. Very friendly service and good communication so a big "Thank you" to all the staff.

Really disappointed in the service. I have sent an email. I have a burning smell coming through my car Paid £138 to be told it is from riding the clutch. The clutch seems fine to me and doesn't slip and my car runs fine. There is a burning smell coming through the air vents. I got told to keep driving the car even though I have children in the car. Clutch apparently causing the issue at 21k miles. Secondly. No communication to tell me my car was ready and I was almost liable for exceeding the car rental hours because they lied to me by saying it'll be fine. Would like this to be dealt with immediately please. Not happy the smell is still there coming through my air vents.

BMW Williams Bolton.
I placed an order for a new car in September '23, with a delivery date due February / March '24.
In the meantime the Sales Rep who dealt with the order left the company.
Nobody got in touch to confirm who would now be dealing with my order, I only found out that the Rep had left when I contacted Williams myself.
I was then told that they were unsure as to when the car would arrive.
Whilst having my current car serviced, I checked again to see if there was an update, only to be informed that there would most likely be a 4 month delay on the delivery, so most likely a period of 9 months from my initial order.
I can only say that my experience of Williams Bolton has been a very poor one.

Haydn and Jack at BMW Motorad Manchester were both a pleasure to deal with. Really helpful throughout the process of purchasing my new bike. Kept in touch and updating me on when it would be ready and the bike is a beauty. Will be coming back for sure for future purchases. Many thanks!

SHOCKING EXPERIENCE POOR CUSTOMER SERVICE AND COMMUNICATION

Had my car booked in at BMW Trafford Park on 11th December for service, screen washer bottle filter clean, EGR recall and check why my oil was high on my idrive. Got a call on the day saying the part for the recall wasn’t available could I rebook in January, after a bit more conversation the lady said bring it in the next day and a loan car will be waiting for me.

On the 13th December they worked on my car carrying out everything I required I hadn’t heard anything all day and asked how they getting on with the work to be told it’s completed yet I never received a call to tell me nor how much it will be.

I return to BMW to collect my car and was told to take a sit and someone will see to me over half an hour later I was still wait even they my car was there to be collected all the sales ppl walked past it no one tho to ask anything. The only person to help was the receptionist everyone else showed no interest or pretend to be working.

I think I’ll try a different BMW garage next time

Just bought my car from Tom at Wiliams Select in Manchester. Really easy experience the car needed a service some new tyres and alloy wheels fixed everything all done good job before I bought it. Would highly recommend anyone thinking of buying a car from them as I came from Scotland down made me feel at ease buying my car.

Brand new £550000 car has a fault. Waited SIX WEEKS for an appointment with a hire car. Got there and the girl on reception ‘forgot’ to book the hire car. Apparently ALL THEY CAN DO IS APOLOGISE’ Utterly disgusting way to treat customers!

Williams BMW Manchester have the worst customer services ever. They took over 600 for my services. When i got my car back they did not even put back my engine cover back properly. I called 3 times and i was told someone was going to call me back. i never got a call back.in fact the last guy i spoke to could not wait to get me off the phone. Out of frustration i had i drove down to get it fixed. No apology from the guy i spoke to sort it out. This will be my last BMW. The customer services is pathetic.

Poor experience , visited MINI dealership manager was rude.

My vehicle was only due a recall, so I wasn't expecting anything regarding much at all, just a simple drop-off & collection. It was a rubbish Bolton day. The young man who booked me in could not have been more friendly and amenable, and basically professional in a cheery, friendly way. The job was done, I was contacted as promised. A visual inspection report was accurate and fair. I'd had car serviced a week previously so I knew it was, but I have heard scare stories of main dealers trying to rip you off - but this certainly did NOT happen here. It is a long walk for me from the bus station, and I'm a bit old & frail & the weather was making it difficult for me. The admirable HELEN immediately was concerned about me. She were doing nowt until she was sure that I was ok. A brew & a slice of cake later & job was done, and I certainly feel that if I'd had any problems she was there to sort it out. I am most appreciative about her concern and helpfulness. Upon return to my car it had been cleaned and valetted. I did not expect that, but again I really appreciate it. So: A recall is a bit of a pain for everyone, let's be honest, but I came away feeling that I'd had a grand customer experience from grand professional, cheery and helpful staff, Cheers & thanks (especially, but not exclusively, Helen).

Asked for feedback gave it no response at all my car been recalled twice faults still ñot recifed very poor service only interested in selling new çars I am going back to Mercedes

I bought a bike, when I got it back home I had too adjust the clutch the chain straitaway,the sales guy said the clutch was keen,This tells me it hasnt been through the work shop but it just needed adjustment, the back tyre is starting to be squared off,so it needs replacing, and the paymennts was higher than verbaly arranged with Aidon, but i still went with it because it was all last minute, so not realy happiest of customers

Had my 5 series MOT’ed at Williams at the Trafford centre. MOT was carried out fine, but then I was given the key to the wrong car. This is not a big deal, as mistakes like that can happen with the volume of cars coming and going. What I did find disappointing was that it stayed the car had been hoovered out internally and it had not. Wether it had been washed externally I do not know as I had just washed and polished the car the day before.

Viewed and test drove a 335d and with only 31,000 miles on it I totally believed it was a 1 owner car like stated in the advert and having it confirmed in person. The next night I paid for tha car in full as it was going to be ready for collection the next day, which is not something I would usually do but I put my trust in the fact I was buying from a BMW main dealer. After I paid I had a sudden bad gut feeling and HPI checked the car myself to find out it was a 4 owner car!!! They tried to send proof of 1 owner with a screen shot of they're own HPI check which was clearly not up to date because it was the original reg of the car on the check (not the current private plate). I was then told that they sold the car to a couple back in December 2022 and bought it back off them recently, completely contradicting they're claim of it being a 1 owner car. Needless to say I demanded my money back and got it fairly quickly. All is not as it seems with this dealership, BUYERS BEWARE!!!

The place to expect to abysmal customer service is not BMW but that's what I have received from this branch. Total disregard for a customer, poor communication and left with a car they tell me is unsafe to drive but I have no options nor did they present any solutions.

Here goes, you decide what is fair or reasonable...
I got a recall letter to take my car for an inspection of the EGR if it met some conditions, it met them so called the number, no answer, sent an email and got a reply saying to book it in online which I did for the next available Saturday morning. I got an email confirming my booking for Wednesday 25th October at 10.45... No discussion or check to see if it suits, a lovely guy called, explained I could drop off before work at 08.00 and collect after, if it needed an EGR they'd have to order one in the rebook to have if fitted. Fast forward to tonight, the anti-customer service agent called my at 17.58 to say if the car needs an EGR after inspection tomorrow then it couldn't be released to me as its unsafe, no offer of a loan car while they fix their unsafe car on a product recall... This horrible individual then goes away, speaks to his manager and confirms the same story but adding that it will indeed need a new EGR, which he previously said is unsafe but happy I drive it around nonetheless!

I now have a car they say is unsafe but I need it for work this week and the weekend and cannot not drive it! Totally disgusted by this situation, woefully bad customer service and I'd recommend anywhere else but these disasters!!