Williams BMW Bewertungen 

Lewis (Williams Rochdale)in sales is probably one of the best salesperson I've ever dealt with, helpful and professional throughout. Bought a BMW X1 3.0e xline, nothing too much and car is perfect. Great experience and would highly recommend.

We went to Barton Dock Road, manchester office on our way to trafford centre and really didnt plan on walking away with a car a few days later, but the staff there especially Jordan and Liam i think was the other one, made it so simple to understand and apply. We walked away happy and with a new car. They were polite and caring and talked us through the whole process. Would highly recommend.

Terrible service from Williams Manchester BMW who charged me over £150 diagnostics fee for a standard software update which was failing to install due to a fault. The car is still under warranty but of course Williams Manchester found a loophole to charge me for the work.

I know most of the reviews on here for Williams BMW are related to their car sales, but I must say I am surprised to see so many negative comments. My review is based on my recent experience with their Manchester Motorrad business, and more explicitly with my conversations with Olivia Machell in their service department. I contacted them to try and gain an insight into the service history of a motorcycle, I was looking to purchase from a completely independent seller. They were the original sellers to the first owner, and had completed all subsequent maintenance. I phoned and was greeted by Olivia, who in spite of not gaining anything from helping me, as I was not purchasing the bike from them, nor was I ever likely to be able to use their services for future maintenance or parts, due to me living nearly 200 miles away in Surrey, Olivia was incredibly helpful, cheerful, and accommodating. She confirmed what I had been led to believe regarding its history, and has subsequently (after clearing GDPR, and confirming that the original owner was happy for me to receive it) has printed off and posted at her expense, the full service history of what is now my bike. Incredibly useful and kind. I’m also very grateful to the original owner of the bike, Michael, who Olivia passed my number to, and was happy to chat with me about his old bike and the new one he has just replaced it with, again from Williams Motorrad Manchester. Olivia also offered to provide me with a small part for the bike, that was missing when I was looking to purchase it from the independent seller. Again incredibly kind and helpful. I’m not in a position to comment on the poor reviews left by others, but just wanted to say thank you Olivia, you are an absolute credit to your business, and I personally would have no hesitation in recommending and using Williams BMW Motorrad in Manchester, based on the service you provided me……..if you were a little closer!

I bought my 4th 5 series estate as a used car from John Clark BMW Aberdeen. No problems. The year’s warranty was great as the electric towbar failed quickly and was replaced by Sytner in Sheffield (where I worked at the time)
With a couple of months to go on the warranty I had some issues with the car over the propshaft rubber coupling “breaking up” (the words in Williams’ report, rear geometry and a failed rear motion sensor.
I booked the car into Williams (my nearest BMW dealer) and in order to get the issues looked at I was required to sign an agreement to pay £156 “inspection fee” if the issues were not covered by the warranty. I said to the junior service receptionist “Well as the motion sensor doesn’t work, I won’t be asked to pay today”. He said “That’s right”.
The propshaft issue is ongoing as Williams clearly don’t want to replace the rubber coupling under warranty, so that will become an issue if it fails the MOT.
The issue of the rear geometry was handled in an utterly extraordinary way. The rear tyres had worn unevenly - more on the outside than the inside, yet Williams’ report showed “measurements” that were even across all four tyres. When I challenged that I was passed to a service manager who looked at their video showing the wear bar worn on one edge and not the other but insisted the measurements were right. We went out to the car and using my tread depth gauge he measured the inside tread at 3.8mm and the outside at less than 1.9mm. Instead of conceding that there was a problem with the alignment, he shifted tack to say that was the same on all BMWs and it was better than many he had seen. As my 3 previous equivalent models did not wear their rear tyres unevenly I disputed that. He changed tack again and told me that in fact the problem was that I had run the car with over-inflated tyres, something that causes centre tread wear not asymmetric wear across the tyre. He refused to step back from that nonsensical position despite his measurement of the tread.
The rear motion sensor was found to be a software problem but I was told it had been recalibrated and worked now. I tried it after driving home and it still doesn’t work.
The upshot of all this was that Williams required me to pay the inspection fee because there was in their view no issue with the rear geometry, no need to change the “breaking up” coupling and that the motion sensor software non-“fix” was not covered under warranty. Despite pointing out that the only way that I could get them to look at the car was to sign their form, and despite the junior service person’s comments, there was no movement to reduce or waive the inspection fee. This issue may continue if the car fails its MOT on the propshaft coupling. The service manager said he would send me an email stating that if the coupling was an MOT failure, Williams would replace it under warranty and refund the inspection fee. No email received.
It is insulting to be lied to over facts - the tread measurements - to have the story changed repeatedly to deny the existence of a problem, and to be treated as an idiot. At one point the service manager said to me “I have been fixing cars since I was 16” as though that meant the fabricated tyre wear measurements in the report were true rather than a way to wriggle out of a potential warranty issue.
I don’t have a high opinion of main dealers for service and repair work but going to Williams BMW Stockport was a new low. I’d suggest not using them for warranty or service/repairs although I like the cars. They are very acquisitive financially and appear happy to lie in an attempt to pull the wool over the eyes of people who don’t understand cars. Avoid at all costs.

BMW Recall - free health check.
Airbag recall meant the usual free health check with the Red, Amber, Green results.
Was informed my car needed new rear brake pads £230 (Red - urgent) and ORS shocker leaking and would need replacing soon (Amber - soon) £827. Obviously wanting the business!!
Booked car in at local trustworthy and much cheaper garage and told the garage that BMW said I needed new pads and possibly ORS shocker. Booked time off work and sat in shite traffic to get to garage on time to be told within 10 minutes of it being on the ramp that brake pads didn't need replacing!!!! and ORS shocker was fine!!! Absolutely fuming. Wasted my time. Make sure you check what BMW tell you and don't immediately book in with BMW.
Don't know whether their mechanics need better training or they have targets to hit.

Shocking customer service at Stockport BMW. Communication needs a lot of work when dealing with existing customers. Nearly a week in and a simple fix hasn’t been quoted for yet. Just holding on to a car we can’t take home until job has been done as it’s not safe to do so. Calls and emails not actioned.

I gave zero stars, then went up to 5 because of one really good experience out of 20-30 and now i have just changed my review again back to zero stars. BMW bolton are hopeless, incompetent and their customer service and sales is absolute joke.
Cars are made cheap too.
I’ve no idea why I’m still with bmw? Hope? There is none especially with the bolton and Blackburn branch

I purchased a used car from Williams, having found it through Autotrader. The car was exactly as advertised and was in immaculate condition at collection. Communication was good throughout the process and all the staff that I dealt with were friendly, attentive and helpful.

First time dealing with these guys and the experience has been excellent, good deal on a great bike dealt with expertly by Martin, done everything you would expect as a paying customer with good communication and friendly approach, would highly recommend.

I recently purchased a Mercedes A-Class from Williams Rochdale and the whole experience was excellent from start to finish. The process was smooth, stress-free, and everything was explained clearly.

A special mention to Akhtar, who went above and beyond to make the purchase easy for me. He was professional, patient, and made sure I felt comfortable every step of the way. I couldn’t be happier with my new car and the service I received.

Highly recommend Williams Rochdale, and if you’re buying a car, definitely ask for Akhtar!

I had need to contact Williams BMW following a warning light appearing on my dash.
My call to them wasn’t answered so I was pleasantly pleased (and surprised) when Ahmed called me back saying they had a missed call from me.
He explained costs and procedures; my car was promptly booked in and the early communications were good. I used their pre booking system prior to and on arrival at the site.
On arrival the entrance receptionist was very helpful with my pre booking. She was friendly courteous and professional. I was even offered breakfast and whilst not taking up this offer it looked tastefully set out and appealing. However I did accept the offer of a cup of tea whilst waiting for
my pick up to arrive.
Mia kept me posted during the day and my free vehicle check arrived on my iphone and was useful to read.
Collection was just as efficient and I must say the car was washed, hoovered and runs really well.
All in all a first class experience and a job well done!
Date of visit 1/09:25.

Very disappointed with my whole experience at Williams BMW Manchester. All glitter and no gold.

You expect a higher level of quality when buying from a main dealer, but I was sold a car that needed a full differential replacement after just a year (36k miles). This is not what you’d expect from a premium brand.

The service department was even worse. Avoid bringing your car here for servicing or MOT. The booking process is misleading. When booking an MOT through the MyBMW app, the confirmation email clearly says you wait in the lounge and the car will be ready in a couple of hours. On the day, I was told I had to leave my car all day. Because of this, I had to rebook for the following week (3rd July), thinking my car was still under warranty.

During the MOT they found a rear axle leak and told me the seal would be replaced under warranty (with no diagnostic fee). A few days later, I was suddenly told the car needed a full differential replacement, and that conveniently my warranty had expired; apparently one day before the MOT. This is suspicious, as I took delivery of the car on 5th July, so how could the warranty expire on 2nd July, was there something not done properly during delivery? I’ve asked for clarification but never received a proper answer.

They eventually applied “goodwill,” reducing the bill from £4,000 to around £650, but I was still charged a diagnostic fee I was told I wouldn’t have to pay initally. When I tried to raise this at the dealership, they did not provide clarification and told me to contact BMW UK. It’s been almost 2 months with no resolution or clear response to my questions.

The whole process feels like they only care about money. When you collect your car, the first thing you see is a card machine in their hand before any explanation. For a brand that prides itself on quality and service, this is unacceptable.

I will never buy from Williams Manchester again for myself, family or my company. Don’t be fooled by the shiny windows and flashy showroom, the aftercare and service are extremely poor.

Gave 5 stars to BMW Bolton after requesting to be added to their mailing list whilst looking for a 5 series. Ellia kept me updated constantly suggesting several options (many being unsuitable) but today I purchased a fabulous vehicle and I'm so pleased that she secured the sale. I would have given NO stars to their branch in Trafford Park, who I had also left my details prior to the Bolton branch and never once contacted me. Thanks Ellia you're a star 🌟.

I took my Mini Cooper SD to Williams Stockport for a recall (EGR replacement and software update). Immediately after the work, my car developed serious performance issues that were not present before.

After initially confirming that the fault was caused by their work and agreeing to repair it free of charge (recorded phone call on 15 August), the dealership later denied liability, stating that the turbo failure was unrelated and that I would have to pay.

I have requested full diagnostic reports and submitted a Subject Access Request (SAR) to obtain all records. I am now escalating the matter to MINI UK and potentially the Motor Ombudsman.

While the staff have been ok, the inconsistency in their handling of this recall issue and reversal of responsibility has been extremely frustrating.

Wanted a used approved BMW3 series so went to Williams at Bolton. Good choice of cars which were competitively priced. Dealt with Mark Sothers who kept in touch over a 5 month period ( yes really!) who showed a professional interest in what I was looking for and kept in touch but was not "pushy".

Unbelievable service by Shiraz from start to finish, the extra little touches, made my sons experience unforgettable, would recommend Williams Bolton to anyone, thank you so much Shiraz

Should have separate ratings from different branches.
Williams Rochdale 5* - excellent service, friendly staff, excellent dealership with plenty of parking.
Williams Stockport 2*- terrible service, indifferent staff, poor parking facilities.

Do I have to give one star can I give 0?

I sold my car to them through Car Wowo.

. I was dealing with a guy called Tom Bradbury. He was demanding rude and being very pressurising.

Firstly, he demanded he got my car from ESSEX drove back to Manchester just to check if it been mapped even though it wasn’t and on Car wowo it’s sold and seen.
2nd he then demand me to transfer 4k to there bank before he even seen the car and before even tested the mapping so the sale was t finalised.
3rd when he sent his driver collect the car he tired to knock me down price.

Could you imagine if I transferred him the 4k before this how would I get that back?

I called car WOWO and they said refuse the company buying it this is not the right steps to take this isn’t normally how it works

Once I refused them my car he then said he pay full price laughable. Which I rejected 🙅 don’t trust them don’t wanna do any business them there all for self and ready to scam you!

You know when you get a bad feeling back of someone trying scam well this was it and lucky I reacted fast!

He was going take my 4k, then knock me down price take car back to Manchester and try and knock me down again or tell me something wrong perfectly good car while holding on to my 4k and he would have my car 3 hours away what would I have done then! Disgusting

Thank god I seen sense and didn’t pay him the 4k on his demand a week before all these games ! BE WERE AND DONT LISTEN TO DEMANDS BE CAREFUL!

I recently purchased my BMW 1 series from Williams at Stockport.
The salesman that I deal with was Danny . He was very helpful and polite, and made the whole experience easy and stress free. I would definitely recommend.