I have been with VPS.Net for over 10 years. I am satisfied with the speed and support. Recently I experienced a delay in tech support. My cPanel was breached and I was locked out of my account. Tech s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tech support has improved dramatically over the past few years. It used to be that a support request would take days - especially over weekends. Now, it's being addressed within a couple of hours or o... Mehr ansehen
I needed to access our DNS servers to install a TrueShield by a third party security service. I submitted a case with VPS.net for instructions to locate the DNS Server. In less than minutes, we... Mehr ansehen
Unternehmen hat geantwortet
Technical issue engineers hardly lift a finger to solve basic problems. In the time that they take to write an answer that they can't help, they could have fixed my problem.
Unternehmensdetails
Vom Unternehmen geschrieben
VPS.net is the original VPS cloud, providing high availability VPS web hosting to customers in the UK and USA.
Kontaktinformationen
VPS.NET, 517 W. 100 N. SUITE #225, PROVIDENCE, , UT 84332, Utah, Vereinigte Staaten
- +1-435-213-2498
- sales@vps.net
- www.vps.net
4.0
Gut
427 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von VPS.NET
Hello CIO, Thank you for the short review and very sweet rating! We're so pleased our team could resolve your IP query and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7/365 and we look forward to assisting you again!
Have used their services for several…
Have used their services for several years. Reliable and good technical support.
26. Mai 2022
Antwort von VPS.NET
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
More issues in 2 weeks than in 12 years of hosting with vps.net
1. First of all: Not a single issue was solved in 2 weeks! Please check the tickets 1024403, 1024254, 1025035.
2. Since the imposed IP change, in 2 weeks I've had more crashes than in 12 yr of hosting! Same settings, same iptables (which I had to change now, to protect the server as much as possible)
3. 2 weeks of DDOS attacks... at last, I see that Sunday at 6:25 you've change smth and stopped the udp flood
4. Ticket 1024403 - you closed yesterday this ticket, but console is still not functional, I've opened that ticket 2 weeks ago
5. Ticket 1025035 - the control.vps.net is not accessible through a mobile phone, I've tried 3 phones (iPhone 12 pro max, old Samsung note 8 and another newer samsung phone), on different networks, different settings, cache cleared etc. All die with "too many redirects".
25. Mai 2022
Antwort von VPS.NET
Hi CP! Thanks for letting us know about your experience and I'm sorry you've not received a solution to your issue. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and help find a suitable solution.
All my experience with vps was great
All my experience with vps was great, never out of line and excellent costumer service.
Thanks
24. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Pedro! You're most welcome and thank you for this fantastic feedback of your recent contact with our Support team! We're very happy to hear that you're enjoying our excellent services and look forward to assisting you again. If there's anything we can assist with, please let us know. We're here for you 24/7/365 and we're always happy to help!
Great support
24. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Modasser, Thank you for the short review and very sweet rating! We're so pleased to hear that our team delivered a great support experience for you and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7/365 and we look forward to assisting you again!
Warren S was very helpful with my query.
8. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Synthia, Thank you for this short and very sweet review! We really appreciate the 5-Star rating and can't thank you enough for taking the time out to share this with us. We're confident that Warren will also love this 5-star rating as much as we do. If there's anything we can do for you, please let us know. We're available 24/7 and look forward to assisting you again!
chat fast responsive and solved my issue
6. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Alan! Thank you for this short and very sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. We're so happy you're enjoying our services and look forward to assisting you again. Please let us know if there's anything we can do for you, we're here for you 24/7 and can be reached at https://www.vps.net/support/
Patience and sincere motivation to help
27. April 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Ubaydullaah! Thank you for this short and sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. Please let us know if there's anything we can do for you, we're here for you 24/7/365 and we look forward to assisting you again!
I needed assistance restoring from an…
I needed assistance restoring from an old backup and Andrew Sedun was extremely helpful and was able to resolve my issue quick and professionally. 5/5
21. April 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi AG, we're so happy to receive this awesome review and shoutout for Andrew Sedun, thank you for taking the time out to share this with us! It makes us proud to hear that Andrew was able to assist with restoring the backup so quickly, and we know that he will appreciate this 5-star rating as much as we do. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and we look forward to assisting you again!
Excellent support
Excellent support, amazing talk and help..
Especially Louis.
I am a customer for more than 5 years and i am very happy with the services
Professional
15. April 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Mohammed! Thank you for this amazing review for our Support team and shoutout for Louis. On behalf of VPS, I would like to extend a heartfelt thank you for being our customer all these years and we look forward to working with you for many more years to come. Louis is always going above and beyond for our customers and we know that he will appreciate this 5-star rating as much as we do. If there's any assistance we can give you, please let us know. We're here for you 24/7/365 and we're always happy to help!
closed sao paulo location without any…
closed sao paulo location without any care for downtime, bad response to support tickets
31. März 2022
Antwort von VPS.NET
Hello! Thanks for letting us know about your experience. I'm sorry you faced downtime during this migration. If we can help you assigning the best techs to your problem, please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree on a way forward. Our technical support teams are available 24/7/365, you can find our contact information here: https://www.www.vps.net/support
unverified account
16. März 2022
Antwort von VPS.NET
Hello! Thanks for letting us know about your experience. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree on a way forward. Our technical support teams are available 24/7/365, you can find our contact information here: https://www.www.vps.net/support
I can't access the vps because of the…
I can't access the vps because of the ssh key error
don't solve
15. März 2022
Antwort von VPS.NET
Hi Santei! Thanks for letting us know about your experience and I'm sorry you're having trouble accessing the VPS. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree a way forward.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.vps.net/support
Sub-par performance of their SSD VPS…
Sub-par performance of their SSD VPS servers.
I used their $10 plan in London and the performance of the VPS was not at all acceptable. The network speed fluctuated from 10 - 250 Mbps at different times of day without any consistency when tested with speedtest-cli. CPU (CPU family: 6, Model: 13) performance was also pretty low at around 2.5 GHz compared to 3.5 GHz CPUs that can be expected at that price bracket. (dd if=/dev/zero bs=1M count=1024 | md5sum) o/p was around 350 MB/s which could easily surpass 600 MB/s for a 3.5 GHz virtual processor.
On top of that, no money back policy means that I already lost my money.
2. März 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Mrinal, thank you for sharing this feedback with us. I'm sorry to hear about the trouble you're having and we would like to work with you to find a suitable solution. Please reach out to us at client-escalations@uk2group.com so we can discuss this experience and work together on a solution.
Louis was great!
Louis helped me with a issue we had with our server this morning and was very patient and efficient.
Great customer experience!
24. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excellent attention and response time
Excellent attention and response time. I love the good service they provide
22. Februar 2022
Antwort von VPS.NET
Hi Edwin, Thank you for this fantastic feedback of your recent contact with our support team! Here at VPS.net, we make our customer's experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. We're delighted that you're enjoying our services and look forward to serving you for many more years to come. Thank you for adding value to our services with this 5-star rating and if there's anything we can do for you, please let us know. We're here for you 24/7 and always happy to help!
Outstanding Service
The service provided was outstanding, and I must single out Louis here who went above and beyond to resolve an issue which had been causing me a lot of stress and anxiety. His expert knowledge and advice was just what I needed. Thank you!
20. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Alasdair, you're most welcome, and thank you for this fantastic feedback and shout-out for Louis! Our Support team works hard to provide the best support experience for all our customers and we're very proud to hear Louis delivered such a wonderful experience. Louis is a gem to have on the team and we're confident that he will appreciate this 5-star rating as much as we do. We're so happy that Louis was able to help reduce your anxiety and stress with his help. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and always happy to help!
So nice guys and appreciated him
19. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Bushra! Thank you for this short and very sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. We're so happy you're enjoying our services and look forward to assisting you again. Please let us know if there's anything we can do for you, we're here for you 24/7 and can be reached at https://www.vps.net/support
Not sure what planet they are on
Chat takes an age to get through and they are interrogating potential new clients for commercially sensitive information. I don't like the attitude of this company asking us to persuade them in order that they will accept our business so we are not doing business with them.
15. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Ben, Thank you for letting us know about your recent experience with us. We would like to learn more about your situation and what exactly happened. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss this and find a suitable solution.
Great service
Have used VPS.net for over 12 years. Service is great and good value. Support have been very helpful over the years and reply in a way I can understand the issue.
14. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Paul, it makes our day to receive this fantastic feedback and review from you! On behalf of VPS.net, I would like to extend a heartfelt thank you, for being our customer all this time and for adding value to our services with another 5-star rating. We look forward to having the opportunity of providing you with that same great level of support for many more years to come and if there's anything we can do for you, please let us know. Please feel free to contact us anytime, we're here for you 24/7 and look forward to assisting you again!
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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