I have been with VPS.Net for over 10 years. I am satisfied with the speed and support. Recently I experienced a delay in tech support. My cPanel was breached and I was locked out of my account. Tech s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tech support has improved dramatically over the past few years. It used to be that a support request would take days - especially over weekends. Now, it's being addressed within a couple of hours or o... Mehr ansehen
I needed to access our DNS servers to install a TrueShield by a third party security service. I submitted a case with VPS.net for instructions to locate the DNS Server. In less than minutes, we... Mehr ansehen
Unternehmen hat geantwortet
Technical issue engineers hardly lift a finger to solve basic problems. In the time that they take to write an answer that they can't help, they could have fixed my problem.
Unternehmensdetails
Vom Unternehmen geschrieben
VPS.net is the original VPS cloud, providing high availability VPS web hosting to customers in the UK and USA.
Kontaktinformationen
VPS.NET, 517 W. 100 N. SUITE #225, PROVIDENCE, , UT 84332, Utah, Vereinigte Staaten
- +1-435-213-2498
- sales@vps.net
- www.vps.net
4.0
Gut
427 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Almost a decade of great service
Since 2014 I never had but good support, I resell the service, never been disappointed.
Despite the time difference and my tech ignorance, they ask the right questions to solve prablems,that usually I/client make.
10. Februar 2022
Antwort von VPS.NET
Hello Hani, we're delighted to receive this fantastic feedback and 5-star rating from you! On behalf of VPS.net I would like to thank you for being our long-time customer all these years and it makes us happy to hear that you're enjoying our services. Thank you for taking the time out to share this with us and we look forward to working with you for many more years to come. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and can always be reached at www.vps.net/support
I find the WHMCS guide to install quite…
I find the WHMCS guide to install quite confusing and not at all helpful. I want to sign up as a reseller, yet no reseller pricing is available. I got 100$ free credit which is useless as i cant seem to order any services with it. What a pity!!
27. Januar 2022
Antwort von VPS.NET
Hello J Paul, thank you for leaving this feedback of your recent contact with us. Our support team is here to help you with any problems you have and can always be reached at www.vps.net/support Please feel free to contact us as tech-escalations@uk2group.com and we'll be happy to help work on a solution with you.
very professional service.
25. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Jhonatan, Thank you for the short review and very sweet rating! We're so pleased our team could resolve your query and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7!
Couldn't send emails!
I had an issue where I couldn't send emails from my Domain. Spoke to support and they diagnosed this in minutes and applied a quick fix. Great service!
24. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Sola! It's fantastic to hear that our support was able to fix the email for you and get them sent again. Thank you for sharing this 5-Star rating and for recognizing our support team's efforts. We're grateful to have you as our valued customer, and we look forward to serving you for many more years! Let us know if you need anything, we're here for you 24/7/365 and we look forward to assisting you again!
Quick Response Time
Needed to clear up billing after changing credit cards, and only waited a couple minutes for online chat. Everything cleared up quickly, and the website is also easy to navigate!
22. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Kim! Thank you for this awesome feedback and 5-star rating of our Services! We're so happy to hear that our Billing team could quickly help you with the new payment card inside your account, and we know that the Billing team will appreciate this 5-star rating as much as we do. Thank you for helping to share the word about our services and if there's anything we can do for you, please let us know. We're here for you 24/7 and we look forward to assisting you again!
Always fast and friendly with tech…
Always fast and friendly with tech support
22. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Marlow, Thank you for taking the time out to share this short and very sweet review with us! We're very happy to hear that our team could resolve your query so quickly, and we're confident that the team will appreciate the 5-star rating as much as we do! If you need any assistance again, please let us know. We are here for you 24/7 and can always be reached at www.vps.net/support/
quick and fast response to a billing…
quick and fast response to a billing issue during holidays. took care of my erroneous billing charges and credit my account. much appreciated
22. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Khanh! Thank you for sharing this great feedback of your recent contact with our Billing team! We're here for you 24/7, including holidays and we're so happy to hear that our Billing team was able to correct the charges inside your account. Thank you for adding value to our services with this 5-star rating, and for helping to share the word about our services. We definitely count ourselves lucky to have customers as great as you and if there's anything we can do for you, please let us know anytime!
Leave you data.. You'll get no service or customer support.
This company makes you leave your data and confirm your credit card... then they do not give you access to the platform. its a waste of time.
Customer service is unavailable unless they choose to confirm your account.
Platform is bland and dissapointing. I would not put any importnant load on their cloud.
Please. Dont even try to sign in on the premise that you will get free cloud credits.. Wont happen! Do not leave your data to this company and just go with cloud provider you can rely on.
VPS.net is the worst cloud infrastructure provider I've seen to date.
21. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Julie, Thank you for leaving a review of your recent experience with us and we would welcome the opportunity to discuss your concerns in more detail. Please feel free to reach out to us at tech-escalations@uk2group.com , or you can reach out out to our Support team at www.vps.net/support
Customer service is horrible
Customer service is horrible. Calling them is also impossible as they are unreachable. Tried the sales department via the chat function and I'm speaking with "Jay Rose" that doesn't answer to me for over 30minutes. Switching companies asap
13. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Tiago, Thanks for leaving a review of your recent experience with us, I'm sorry you've not received a reply to your issue. Our Records indicate that we have reached out to you again to try and find a solution. Please drop us a message to tech-escalations@uk2group.com so we can help get you back on track.
My issue required a ticket for advanced…
My issue required a ticket for advanced engineer to resolve. Warren was very helpful
10. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Bill! Thank you for this fantastic feedback of your recent contact with our Support team! We're proud to receive this recognition of Warren and very happy that he helped resolve your problem. Warren is always going above and beyond for all our customers, so it's extra wonderful to receive this 5-star rating for him and we're confident he will appreciate this review as much as we do. Thank you for adding value to our services with this awesome review, if there's anything we can do for you, please let us know. We're here for you 24/7 and looking forward to assisting you again!
VPS.net has fantastic customer support
VPS.net has fantastic customer support. I've been with them for years. Highly recommend.
6. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
WOW Tina, thank you for this amazing review and rating of our Support team. On behalf of VPS.net, I would like to extend a heartfelt thank you for being our customer all these years and for sharing this 5-star rating with us. We count ourselves lucky to have customers as great as you and really appreciate the recommendation. If there's anything we can do for you, please let us know anytime. We're here for you 24/7 and ready to help!
Mumbai
Mumbai - France VFS
Quite an amazing service. Quick and efficient.
2. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Manish, thank you for the awesome review! We’re very happy that you're enjoying our service and proud to receive this 5-star rating. We aim to deliver that for all our customers and are delighted to know our team is on the right track. Thank you for being our customer and we look forward to working with you again! Please feel free to contact us anytime, we're here for you 24/7/365!
No way to contact any of you
Phone number on the website dont work, the live chat on the website dont work.
1. Dezember 2021
Antwort von VPS.NET
Hello, Thanks for letting us know about your experience and I'm sorry you've had trouble reaching us. Please reach out to us directly on tech-escalations@uk2group.com so we can help get you online again!
Great customer service
I was having issues with reinstating my SSL certificates on my website as they were supplied by a third party. Vps very kindly applied two brand new ssl's for free for the next year to help resolve the issue quickly. Much appreciated and just wish more companies could be as helpful.
29. November 2021
Bewertung ohne vorherige Einladung
As usual excellent support....
23. November 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Lou! Thank you for this short and very sweet review of our support team! Our team works hard to provide the best support experience for all our customers, and we're happy to hear that our team is still on the right track. It means a lot for you to share this 5-star rating with us, and we definitely count ourselves lucky to have customers as nice as you. Thank you for adding value to our services with this feedback, and if there's anything we can do for you, please let us know. We're here for you 24/7/365 and can always be reached at www.vps.net/support
I’ve received quick and professional…
I’ve received quick and professional support from Roman. I was impressed and very satisfied !
6. November 2021
Antwort von VPS.NET
Hi Yarden! Thank you for this awesome feedback and recognition for Roman! We're so proud to hear how helpful he was, and we're happy to know that you're in good hands with him. Roman is a valuable member of the team and often goes above and beyond for our customers. It means a lot to us, to receive this review reaffirming the hard work he puts in. Thank you for being our customer and for choosing VPS.net! If there's anything we can do for you, please let us know. We're available 24/7 and look forward to assisting you again.
Antwort von VPS.NET
Hello Saaqib, you're most welcome and thank you for this short and sweet review! We're so happy you're enjoying our services and we appreciate you for taking the time out to and help share the word about us. Please feel free to contact us anytime, we're here for you 24/7 and look forward to assisting you again!
Louis B
Louis B, great support and immediate resolve the issues.
Thank you very much for all support.
2. November 2021
Bewertung ohne vorherige Einladung
Louis is Awesome!
I don't usually leave reviews, but was compelled to do so because Louis was top notch. Probably the best support I have ever received. I had a few, ok several, questions around hosting, WordPress, SSL, redirects, etc. Louis troubleshot and helped with each issue. Thank you Louis!
27. Oktober 2021
Bewertung ohne vorherige Einladung
Louis from VPS.net is the key of VPS.net support dept.
Louis has been key to solve my issues, all my issues.
17. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Geseim! Thank you for this fantastic feedback and recognition of Louis in our support team! Louis is one of our new starters and we're blown away to see this awesome review and 5-star rating for him. Thank you for adding value to our services with this valuable review, we definitely count ourselves lucky to have customers as great as you and if there's anything we can do for you, please let us know. We're here for you 24/7 and always ready to help!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.