I have been with VPS.Net for over 10 years. I am satisfied with the speed and support. Recently I experienced a delay in tech support. My cPanel was breached and I was locked out of my account. Tech s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tech support has improved dramatically over the past few years. It used to be that a support request would take days - especially over weekends. Now, it's being addressed within a couple of hours or o... Mehr ansehen
I needed to access our DNS servers to install a TrueShield by a third party security service. I submitted a case with VPS.net for instructions to locate the DNS Server. In less than minutes, we... Mehr ansehen
Unternehmen hat geantwortet
Technical issue engineers hardly lift a finger to solve basic problems. In the time that they take to write an answer that they can't help, they could have fixed my problem.
Unternehmensdetails
Vom Unternehmen geschrieben
VPS.net is the original VPS cloud, providing high availability VPS web hosting to customers in the UK and USA.
Kontaktinformationen
VPS.NET, 517 W. 100 N. SUITE #225, PROVIDENCE, , UT 84332, Utah, Vereinigte Staaten
- +1-435-213-2498
- sales@vps.net
- www.vps.net
4.0
Gut
427 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The support team is always very prompt…
The support team is always very prompt and helpful. If they can, they fix it. If they cant, they help me find who can. Excellent customer service.
6. Januar 2023
Antwort von VPS.NET
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Swift respons that solved the issue
Swift respons that solved the issue, and as always, a friendly staffer.
11. Dezember 2022
Antwort von VPS.NET
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwort von VPS.NET
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
UK2.net provides a good and reliable…
UK2.net provides a good and reliable service, dealing with real people instead of bots, which makes a huge difference.
22. November 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi OneCommunity Orgainsation, we're so happy to receive this feedback and recommendation from you! Our Support team works hard to ensure that our customers' support experience, is as easy and effortless as possible and it's great to hear that we're on the right track. Thank you for rating us as 5 stars and if there's anything we can help with, please let us know. We're here for you 24/7/365 and we're always ready to help.
Went above and beyond helping fix…
Went above and beyond helping fix broken parts of the site, thanks!
11. November 2022
Antwort von VPS.NET
Hi Matthew! You're most welcome and Thank you so much for your awesome feedback! Our support team works hard to deliver the best support experience possible, so it's great to hear that the team is on the right track. We are really glad that you enjoyed your experience and if there's anything we can help with, please let us know. We're here for you 24/7/365 and we're always ready to help.
Nice service
11. November 2022
Antwort von VPS.NET
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Getting really pathetic service now
Getting really pathetic service now. When ever i ask for any help they said i dont have managed service and they don't help it out....
28. Oktober 2022
Antwort von VPS.NET
Hi Danish! Thanks for letting us know about your experience and I'm sorry you've not received a proper reply to your issue.
Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and help find a way forward.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.vps.net/support
Speedy, efficient response
Speed of response, hyper efficient solution. Roman went the extra mile.
31. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
They don't want to hear from you...
I tried to live chat with them in the morning with questions about their plans. It said you are 2 in the queue. I came back an two hours later, same message. Then I tried again in the afternoon. I used three different browsers thinking maybe the problem was on my end. It's obvious there is no one manning the live chat. They give zero effs about hearing from potential customers. If they can't get chat right, what's their support like? No thank you.
UPDATE: It's hilarious you guys have to rely on responding to unhappy customers on TrustPilot. Would it not be infinitely easier to just make your live chat work? Again, no thank you.
23. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Matthew! Thanks for letting us know about your experience and I'm sorry you've not been able to reach us.
Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree on a way forward.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.vps.net/support
Nice person in chat support
i have a nice experience with Mr. Warren S in chat, really it's amazing to have a quick help from you. thank you very much.
12. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Abdelmajid! You're most welcome, and Thank you for this fantastic feedback and recognition of Warren S! We agree, Warren is amazing and is always going the extra mile for our customers, which makes this 5-star rating even better. We're confident that Warren will appreciate this review and 5-star rating as much as we do. Please feel free to contact us anytime you need a hand. We're here for you 24/7/365 and can always be reached at https://www.vps.net/support
I had forgotten my root password since…
I had forgotten my root password since I didn't login for a long time. Louis B. was very helpful and did the reset for me with no issues. Great job Louis. Really appreciate the help!
5. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Ajay, you're most welcome and thank you for taking the time to share this awesome feedback and shout out for Louis B! Louis is a valuable part of the team, who's always going that extra mile for our customers, so we're happy to hear that you're in good hands with him. We really appreciate the 5-stars and we're confident that Louis is going to love it as much as we do. Thank you for adding value to our services with this awesome review and if there's anything we can do for you, please let us know. We're here for you 24/7 and we look forward to assisting you again!
their support is awesome
their support is awesome! they deployed a server just to test the latency to the servers i ask about!
2. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Mohammed and thank you for this awesome review and 5-star rating for the team! It makes our day to receive this feedback and if there's anything we can assist you with, please let us know. We're here for you 24/7/365 and can always be reached at https://www.vps.net/support
Louis helped me today with server
Louis helped me today with server, DNS, email, SPF, and security issues.
He was wonderful! Very helpful, knowledgeable, patient and kind. I’m am not accustomed to such amazing service from any of our vendors.
Support like that makes me want to tell everybody that vps.net is the place to be.
Thanks for putting him on our case!
28. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Dale! You're most welcome and thank you so much for your fantastic feedback for Louis! Our support team works hard to deliver the best support experience possible, and we're proud to hear that Louis stood out for you and delivered such amazing support. Louis is a valuable part of the team who is always going above and beyond and we're confident that he's going to love this 5-star rating a lot. Thank you for helping to share the good word about our services and if there's anything we can help with, please let us know. We're here for you 24/7/365 and we can always be reached at https://www.vps.net/support
Let support take the stress out of the situation
Lost access to my hosting account and desperately needed help to regain access. Andrii was extremely helpful and managed to fix the issue quickly and promptly. I've only had positive experiences with the online chat and each query has been dealt with very quickly and efficiently.
28. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi David, Thank you for making our day with another awesome review and this excellent shout-out to Andrii! As a team, we aim to provide the best experience for our customers and it's great to hear that Andrii delivered on this. We're confident that Andrii will appreciate this 5-star rating as much as we do and if there's anything we can assist you with, please reach out anytime. We're here for you 24/7/365 and we look forward to working with you for many more years to come!
Fast and great support!
23. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello M. van Duin, Thank you very much for the short review and very sweet rating! We're so pleased our team could resolve your query so quickly for you and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7/365 and we can always be reached at https://www.vps.net/support
Sergiy Yatsuk is the best.
16. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello and Thank you for the short review and very sweet rating! We're so pleased that Sergiy could resolve your query so quickly and we're confident that Sergiy will appreciate this 5-star rating a lot! Please feel free to contact us anytime you need a hand. We're here for you 24/7/365 and can always be reached at https://www.vps.net/support
Louis was so proactive and solved our…
Louis was so proactive and solved our site issue so quickly. We really thank you for his wornder knowledge and support.
13. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Sudhakar! You're most welcome, and Thank you for this fantastic feedback and recognition of Louis! We agree, Louis is wonderful and is always going the extra mile for our customers, which makes this 5-star rating even better. We're confident that Louis will appreciate this review and awesome rating as much as we do. Please feel free to contact us anytime you need a hand. Louis and our team are here for you 24/7/365 and can always be reached at https://www.vps.net/support
excellent server
13. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hello Jose and Thank you for the short review and very sweet rating! We're so pleased our team could resolve your query in such an excellent manner and we appreciate this 5-star rating a lot! Please feel free to contact us anytime you need a hand. We're here for you 24/7/365 and can always be reached at https://www.vps.net/support
Awesome support today
Awesome support today. Unlike the nerdy resentful guys for server support, vps.net team helped very quickly and were ready to look into the tech issue immediately.
9. September 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Nick, thank you so much for taking the time to share this awesome review and rating with us! We are delighted that you rate our service as 5 stars, and we're happy our team could quickly resolve the problem for you! It means a lot to us for you to choose VPS.net and for helping to share the good word about our services. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and can always be reached at htps://www.vps.net/support
Sergiy Yatsuk has always been very…
Sergiy Yatsuk has always been very knowledgeable and helpful every time we have a technical issue. In addition, he gives comprehensive explanation along the technical solutions he is providing
31. August 2022
Bewertung ohne vorherige Einladung
Antwort von VPS.NET
Hi Jean-Marc, Thank you so much for your awesome feedback for Sergiy Yatsuk, it means a lot! Our support team works hard to deliver the best support experience possible, so it's very heart-warming to hear that Sergiy stood out and delivered such a thorough support experience. We are confident that Sergiy will appreciate this 5-star rating as much as we do and if there's anything we can assist you with, please let us know anytime. We're here for you 24/7/365 and can always be reached at https://www.vps.net/support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.