The Sun Vegas Bewertungen 

870
•
TrustScore 1.5 von 5

1.5

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Guys I literally never experienced anything bad like this. I spent over £800 on 10p 20p 40p spins not even a single bonus i put over £400 in on 20p spins. Keep away. They are an other scamming company... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I can honestly say from my experience that this site is genuine. I was a little sceptical when I withdrew on my account a few days ago. OK yes it wasn't a large sum but upon withdrawal request, it wa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I’m glad you’re here reading this. My advice is to read this and all the other real reviews and stay well clear of this site. Like others, I did the wager £10 and get 150 free spins nonsense. Like oth... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Wish I would have read the reviews before joining. Same experience as everyone else, worked out over 700 spins without a bonus which is odd. Generally terrible, example is their loyalty points means d... Mehr ansehen

Unternehmensdetails

  1. Online-Casino oder -Buchmacher

Vom Unternehmen geschrieben

The Sun Vegas is home to best online casino games, with a huge selection of slots, jackpots, roulette, blackjack and live casino. Join now to enjoy our welcome offer.


Kontaktinformationen

Das sollten Sie wissen

1.5

Ungenügend

TrustScore 1.5 von 5

870 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 46 % seiner negativen Bewertungen beantwortet

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1.5

Alle Bewertungen

(870)

75 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Avoid, avoid, avoid. Seriously dodgy website.

I’m glad you’re here reading this. My advice is to read this and all the other real reviews and stay well clear of this site. Like others, I did the wager £10 and get 150 free spins nonsense. Like others, I won around £10 which evened out what I lost, then when I felt it was time to walk away with (what I thought I had won) it tells you that you can’t withdraw your winnings as the wager hadn’t been met and by the way I followed the link correctly and carefully right through so there shouldn’t be any discrepancies. However once I checked the bonus history section it said I hadn’t wagered enough towards the £100 wager!!!!!! I’ve sat on their chat for almost an hour and no response and contacted them via email (which they have hidden away too). This site is purely a big open drain to throw your money into for them to scam you. And a message for you, The Sun Vegas scammers. Don’t even bother adding a generic demeaning condescending reply to this comment as it’s a waste of time. Nobody cares and wants to read what generic nonsense and lies under this on what I did wrong. I use gambling sites regularly and you can withdraw your money instantly, you lot are complete scammers! No wonder the print media is dead and on their knees when scam sites like this pop up to steal your money under your brand umbrella. It’s pathetic. Now let’s see what absolutely pathetic condescending response you give beneath this, if your going to steal my money and annoy me you can at least cheer me up and give me a laugh at your pathetic generic response so that my tenner that you stole at least gives me a laugh!

30. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Guys I literally never experienced…

Guys I literally never experienced anything bad like this. I spent over £800 on 10p 20p 40p spins not even a single bonus i put over £400 in on 20p spins. Keep away. They are an other scamming company. I wish i read the reviews before i wasted that much money and time and stress myself out. It’s disgusting. I have screen recordings if anyone interested to see how quick it takes your money with no bonus or winnings. It’s disgusting!!! How UK government lets this kind of sites to rob people off. I will be making a formal complaint against them to UK Gambling Authorities. I couldn’t even get to play it just takes takes takes constantly. Unacceptable

23. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I joined today and spent £10

I joined today and spent £10. I got 150 free spins and won a total of £10.50 . I can't find out what games I can spend it on. I can't contact the help center. If I change games I have to log in each time . Please don't bother with this absolutely rubbish site. I'm still waiting for a response. I give up . Keep your money and stick it up your arse

16. Oktober 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Please see full terms here: https://www.thesunvegas.co.uk/promotions/welcome-offer

The bonus and Free Spins can only be played on the following selected games:

Fishin' Frenzy Big Catch 3
Golden Winner Grand Chance
The Goonies Megaways Quest For Treasure JackpotKing
Eye of Horus The Golden Tablet Megaways
Luck O' The Irish Fortune Play 3
Big Bass Bonanza
Big Bass Splash

Bewertet mit 1 von 5 Sternen

It's shit just keeps taking your money…

It's shit just keeps taking your money and dont even give you any chances of winning anything or if you do its 10p 20p 40p never anything decent

2. Oktober 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

We’re sorry your experience hasn’t matched what you hoped for. Gameplay can vary a lot, and we know it’s disappointing when wins feel small or infrequent. All Sun Vegas games follow strict UKGC rules and independent testing, but we’re happy to check anything specific for you.
Please reach out to Customer Support so we can assist.

Bewertet mit 1 von 5 Sternen

Do not accept their bonuses !

Please be careful with these people their deposit bonuses are an absolute nonsense. I deposited £50 for a 100% match and received £50 in my bonus funds, I then wagered the amount specified. The bonus then does NOT come active until you use all of your cash balance! So in effect you have to wager 5 times to get the bonus and then lose all your money before it activates, that's not a deposit bonus that's a pure and utter con! I have now withdrawn my remaining balance and the bonus has disappeared even though I have completed the necessary steps. Customer service are not interested and think its fine for this bonus to be portrayed in this way, I think its misleading and you cant actually get anything from the bonus.

30. September 2026
Bewertung ohne vorherige Einladung
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Antwort von The Sun Vegas

Our deposit‑match bonuses have specific terms around wagering and activation, and the cash balance is always used first in line with UKGC rules. Once the wagering is complete and the bonus becomes active, it should remain available unless a withdrawal is made.
If something didn’t display correctly or you feel the bonus wasn’t applied as it should, please reach out to our Customer Support team so we can review your account in detail.

Bewertet mit 1 von 5 Sternen

Got my account long time have win on my…

Got my account long time have win on my account but from last yer 8500 spend and nothing not win at all I can spin game 300/400 time on slots and not get bonus or when i change bet for 2 or 5 pounds took all month in secend is so bad this is joke

28. September 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

We’re sorry your experience hasn’t matched what you were used to. Variance can make some sessions feel very different, and we understand how disappointing it is when bonuses don’t trigger or higher‑stake spins don’t pay as expected.
All outcomes are generated by certified RNG technology and audited for fairness, but if anything seemed unusual, our Support team can investigate your account and provide a detailed review.

Bewertet mit 1 von 5 Sternen

So so so bad!

So so so bad!

£300 on 25p spins....not 1 scatter bonus!!!

27. September 2026
Bewertung ohne vorherige Einladung
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Antwort von The Sun Vegas

All Sun Vegas games operate under strict UK Gambling Commission regulations and use independently tested RNG systems, so results can’t be influenced, but we appreciate how tough it feels during a cold run. If you’d like us to review any recent gameplay, our Customer Support team is here to help.

Bewertet mit 4 von 5 Sternen

I can honestly say from my experience…

I can honestly say from my experience that this site is genuine. I was a little sceptical when I withdrew on my account a few days ago. OK yes it wasn't a large sum but upon withdrawal request, it was stated that will take upto 10 days but I got my money in 3 days. Do your own research and gamble on your own instincts but I will honour the site in loyalty. I may be proven wrong at a later stage, but time will tell.......
I am not a paid influencer for company as you will see from my other reviews on various totally off topic subjects.

26. September 2026
Bewertung ohne vorherige Einladung
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Antwort von The Sun Vegas

We really appreciate you taking the time to leave such a genuine review. It’s great to hear your withdrawal arrived sooner than expected. We always aim to process payments as quickly as possible within UKGC guidelines. Thanks again for your loyalty.

Bewertet mit 1 von 5 Sternen

Very disappointing withdrawal…SCAM!

Very disappointing withdrawal experience.
I have been waiting for 3 withdrawals for more than 10 days and have contacted Sun Vegas customer service several times.
During this time, the withdrawal statuses have changed between approved, declined and pending. I was first told the withdrawals had failed, then that they had been reprocessed via BACS on 11 and 14 September, and later I was told that all 3 had been processed and sent.
Despite this, I then received an email saying that my withdrawal was still “awaiting completion” and asking me to choose another payment method or provide bank details.
Customer service has repeatedly given me generic answers about waiting 1–10 working days instead of clearly explaining why the withdrawals failed or why I was receiving contradictory information.
Deposits from my bank account were taken almost instantly, but withdrawing my winnings has been a completely different experience.
I am now raising a formal complaint and keeping screenshots of all conversations and emails. I will update this review depending on how and when the matter is resolved

17. September 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your withdrawals.
Please reach out to our Customer Support team so we can investigate this properly:

Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)

Phone Support: +44 20 8016 2332
Available 10am–10pm

We appreciate your patience and will do our best to get this sorted for you.

Bewertet mit 1 von 5 Sternen

My experience is very very bad I’ve…

My experience is very very bad I’ve sent in my ID they want photo ID which I don’t have not got a driving licence or passport all I want to do is join the app I’m 62 I’m not a child please help

14. September 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for your review. We’re sorry to hear you’ve had a frustrating experience trying to join. As part of our licensing requirements, we must verify every customer’s identity before an account can be opened, and in some cases this requires a valid form of photo ID.

Bewertet mit 1 von 5 Sternen

❌scatters are very rare

❌scatters are very rare, third scatters always stops just before it’s due come down, games kept lagging and restarting, played on different games on £1 spins and all dead spins, beginning think something is not right as I have played on many sites and they always give a little back to make it exciting but here is just take take take. I have even recorded a few of my plays and noted down my deposit I will update guys if anything changes in the meantime keep your hard earned money in your pockets ❌

9. September 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

All of our games run on independently tested RNGs, and features such as scatters and bonuses cannot be influenced or adjusted. However, gameplay problems like lagging or restarting can affect your experience, so we’d really like to look into this directly for you.

Please contact our Customer Support team so we can review your recent sessions, deposits, and any recordings you’ve taken, and make sure everything is working correctly on your account:

Live Chat & Email (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)

Bewertet mit 2 von 5 Sternen

I spoke on phone to confirm my identity…

I spoke on phone to confirm my identity and they send there would be no more problems with my account and know they want photos id and proof of address when already gave my address

25. Juli 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for your review. We’re sorry to hear you’ve had a confusing experience with the verification process. Even after confirming details over the phone, our team may still need photo ID and proof of address to complete the required security checks on an account. These checks are part of our licensing obligations and help keep all customers safe.

Bewertet mit 1 von 5 Sternen

unethical platform that removes bets after they are laid

hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how bad their platform is. On the last occasion I laid a bet and after the table was in motion and bets closed they removed bets rather than advising of limits when being laid. I lost well over £600 - account closed. If I had the time I would have contacted the gambling commission but hopefully you will read this and use many of the other platforms available which are far more user friendly. Account closed. On the complaint they tried to turn this into a responsible gambling issue rather than a genuine complaint on an unethical platform which hopefully is investigated by someone out there...

1. September 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for taking the time to share your experience.
All bets and game actions are controlled by strict technical and regulatory rules, and once a round is in motion, bets cannot be manually removed or altered by our team. However, deposit and loss limits can affect whether a bet is accepted, and if a limit is reached at the same moment a wager is placed, the system may prevent the bet from being processed. We appreciate that this can feel unclear, so we’d really like to review the specific session you mentioned.

Please contact our Customer Support team so we can investigate your gameplay logs, the limits applied to your account, and the details of your complaint to ensure everything has been handled correctly:

Email & Live Chat (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)

Bewertet mit 1 von 5 Sternen

Scam!

Scam!!

Whole goonies game crashed on me when the chest was going to open and logged me out. Was playing for ages and not 1 bonus either, they just take your money. Don't use!

28. August 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for sharing your experience. We’re sorry to hear your game crashed during a feature, we understand how frustrating that feels, especially when you’ve been playing for a while and are expecting a bonus round.
We’d really like to review your session on The Goonies and look into the crash you described, as well as your recent gameplay:

Email & Live Chat (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)

Bewertet mit 1 von 5 Sternen

Full of criminals!

Full of criminals!

But hey, I got a lot of money from them and they got nothing from me, so in the end I win 🤣

The lowest quality, utter junk, full of hackers and people that never even graduated primary school.

Taking a case with the ICO due to their constant gdpr breaches.

3. August 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

We take any concerns about account security, data protection, or GDPR very seriously, and we want to reassure you that we follow strict regulatory requirements and industry standards.

If you believe there has been a GDPR issue with your account, please contact our Customer Services team so they can investigate fully and provide you with the correct information - support@thesunvegas.co.uk

Bewertet mit 1 von 5 Sternen

1600 down In 24 hours

1600 down In 24 hours
Never in a winning position
Over 20 spins on roulette without hit dropping between 12-4 zero section
I no they say it's random but cmon

Iv literally played on them all but this site is ridiculous

I get gambling win you loose
But I really can't ever see a win on here :/

5. August 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Hi there, thanks for taking the time to share your experience, we’re really sorry to hear how tough your recent sessions have felt. If you’d like us to review your recent gameplay in detail, our Customer Services team can check the exact rounds and confirm everything that happened - support@thesunvegas.co.uk

Bewertet mit 1 von 5 Sternen

Awful site does not like paying or…

Awful site does not like paying or giving bonus never go on again !!!!

30. Juli 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for sharing your feedback. We’re sorry to hear you’ve had a disappointing experience with your recent gameplay.
If you’d like us to look into this further, please reach out to our Customer Support team: support@thesunvegas.co.uk

Bewertet mit 1 von 5 Sternen

Sun Vegas is a really poor site…

Sun Vegas is a really poor site compared to other online casinos — it simply doesn’t compete. From my experience, it feels like the algorithm is heavily stacked against the player.
I tested it side by side with well-known online casinos over a two-day period, matching spins for spins. Sun Vegas consistently came out worse — offering fewer jackpots, and when jackpots did hit, they were noticeably lower than elsewhere.
The deposit system is also very poor. Transactions are slow, often time out, and money can take far too long to appear in your account. It feels like funds get stuck somewhere between your bank and the casino, which is incredibly frustrating.
I also tested the customer service via live chat, and that was just as disappointing — slow, unhelpful, and not fit for purpose.
Finally, closing your account is far more difficult than it should be. You have to request it through live chat, explain why you’re leaving, and practically beg for it to be closed. This feels completely wrong — you should be able to close your account easily at any time without jumping through hoops.
Overall, this is a complete waste of money. I wouldn’t recommend Sun Vegas to anyone.

29. Juli 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your recent experience with Sun Vegas has been disappointing.

All of our games operate using certified, independently tested RNG technology to ensure fairness for every player. However, we’d really like the opportunity to review your account directly, including your recent gameplay, deposits, and any interactions you’ve had with our Support team, so we can address your concerns properly.

If you’re experiencing issues with deposits, withdrawals, or account closure, our Customer Support team can assist you and make sure everything is handled correctly.

You can reach us via Live Chat or Email (support@thesunvegas.co.uk) from 8am–Midnight every day.
Please note you’ll need to be logged in to access Live Chat.
Phone Support is available from 10am–10pm on +44 20 8016 2332.

Bewertet mit 1 von 5 Sternen

Topped up a few times played big bass…

Topped up a few times played big bass splash does something every time I top never get the bonus and same wins ever time clearly a scam sight so if I was u I would stay will clear of this sight and all the other ones as just take and never give

27. Juli 2026
Bewertung ohne vorherige Einladung
The Sun Vegas-Logo

Antwort von The Sun Vegas

Thank you for sharing your feedback. We’re sorry to hear you’ve had a disappointing experience with your recent gameplay.

All of our games use certified, independently tested RNG technology to ensure fairness for every player. However, we’d really like the opportunity to review your account directly, including your recent gameplay on Big Bass Splash, so we can provide clear information and support.

If you’d like us to look into this further, please reach out to our Customer Support team:

Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)

Phone Support: +44 20 8016 2332
Available 10am–10pm

We’re here to help and will do our best to resolve any issues you’re experiencing.

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