Ordered online. When checking out and paying with Apple Pay, my delivery address was changed. When i got email i quicky responded saying that the delivery addeess was wrong. They totally took care of... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The heating element on my rv fridge was frying out causing flickering in my lights, and my fridge wasnt cooling as much as it used to, even though i put in a new cooling unit and heating element a fe... Mehr ansehen
We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Mehr ansehen
If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being ship... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Kontaktinformationen
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, Vereinigte Staaten
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.3
Akzeptabel
757 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Antwort von RV Fridge Guys
Absolutely, and thanks for the kind words!
Antwort von RV Fridge Guys
Thanks, Cliff!
I purchase a norcold ice bin on August…
I purchase a norcold ice bin on August 27th and have not heard anything from the vendor
27. August 2025
Antwort von RV Fridge Guys
Larry, it looks like this is actually out for delivery tomorrow:
1Z1A3E080301700812
This was a special order with a lead time of 3-5 weeks. There is no way for us to speed up the lead time from the manufacturer. If you have issues with delivery, let us know!
After a week I was informed the part…
After a week I was informed the part was on back order for weeks or more. No offer to refund my money??
27. August 2025
Antwort von RV Fridge Guys
Richard, this was shipped several days ago:
9205599999999910110735
We never got a request to cancel the special order that you placed but it looks like it's arriving ahead of schedule. If you have issues with delivery, let us know.
I ordered two extra door shelves for my…
I ordered two extra door shelves for my RV frig. Despite the description they did not fit. I called and was told to send them back for a refund. Less 20%. Then they told me the right shelf to order. I ordered one to be sure it fit. This it was the correct fit. But for the first order, where I paid $59 before shipping, they only refunded me for one returned shelf....$23!
28. Juli 2025
Antwort von RV Fridge Guys
I am sending this in to support for you, John!
Have yet to speak with anyone have…
Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY
29. Juli 2025
Antwort von RV Fridge Guys
James, it shows this was requested to be cancelled and was removed from the queue. If you still need help, let us know.
Antwort von RV Fridge Guys
Unfortunately the part was discontinued and we ran out of inventory at the time of order. Really sorry about that!
Great customer service
The wrong part was sent but customer service was quick and responsive about getting the correct one sent.
28. Juni 2025
Antwort von RV Fridge Guys
Glad to hear it was worked out!
Phone Contact
On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.
26. Juni 2025
Antwort von RV Fridge Guys
Rich, really sorry about the experience! I hope you received the part ok.
Customer assumes full risk for ordering correctly
The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von RV Fridge Guys
This is partially true, Bruce. If the customer incorrectly orders a part, it is on the customer to return the part to us. If however, we ship you the wrong part, we are more than happy to correct the mistake to get you what you need.
If you have questions about whether or not a part will work with your application, simply reach out to ask and we can go through it with you either over the phone, our chat, or Email.
They were on top of it almost right of…
They were on top of it almost right of the bat.
I'd use him again.
Thank you
26. Juni 2025
Antwort von RV Fridge Guys
Glad to hear it, Bill!
Check inventory vs what's listed.
I've ordered a part that was listed as available, got a refund without any explanation. When I've called, they've informed me that the part was discontinued for years... they didn't even know why it was listed.
29. Juni 2025
Antwort von RV Fridge Guys
Christian, it looks like we sent an Email with an explanation of why we had to refund, maybe it got filtered by spam? Regardless, really sorry we could fulfill the order for you.
Brian who helped was very courteous and…
Brian who helped was very courteous and knowledgeable of the part I was looking for.
27. Mai 2025
Antwort von RV Fridge Guys
Glad he was able to help you out!
Your company produced the product I…
Your company produced the product I needed for my refrigerator when no one else had it so thanks once again
27. Mai 2025
Antwort von RV Fridge Guys
So glad we could get you back on the road!
Poor communication, unreachable and non-responsive.
Tried ordering a part that was listed as in stock, but then received an email that it would be on backorder and typically take 2 to 3 weeks. Over a month later and I have not received an update. The company does not answer their phone and all voicemail is full. I'm just trying to get my money refunded at this point or I'll report to the credit card company.
27. Mai 2025
Bewertung ohne vorherige Einladung
Refrigerator Replacement Part
Easy to find the part I needed on your website. Quick and easy service to place order and timely delivery.
27. April 2025
Antwort von RV Fridge Guys
So glad to hear you had a good experience!
Quiqkly received the unit however the…
Quiqkly received the unit however the packaging could be improved since the box received was in rough shape. Unit seems undamaged…
Thanks
27. April 2025
Antwort von RV Fridge Guys
Thank you for the review, we'll look into improving the packaging.
I placed an order around 10 weeks ago…
I placed an order around 10 weeks ago and still don't have it. Would not recommend this company because I think its just a scam unfortunately..........
18. Februar 2025
Bewertung ohne vorherige Einladung
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