S.W. James Bewertungen 

I ordered a Berkeley tub chair from this company and have to say it was a good experience from start to finish. I spoke to Warren before I ordered as we were not able to go to the shop. He is very knowledgeable and helpful and is obviously very passionate about his furniture. I would say it’s almost non-existent these days that you can speak to the owner of a company to discuss a purchase, so I was thoroughly impressed by this. Because I ordered before Xmas, I knew I would have to wait a while but honestly, it was worth it. Delivery was as perfect as the chair. It is beautifully made and very comfortable - we love it - so much so we hope to order a settee in the near future.

From first contact to eventual delivery, this has been a very pleasant, easy-going, and rewarding experience.

During the summer of 2025, my wife and I were caravaning in the Peak District. We were joined by our daughter and son-in-law, who had previously purchased a Huxley settee from S.W.James. They were considering an additional chair, and as S.W.James's premises were within easy travelling distance, we accompanied them there. We were met by Warren, who was very pleasant and extremely informative on the history of good Chesterfield suites. Our daughter ordered her new chair and was delighted with the final product. Our input at the time was much more casual. We were considering changing furniture in our sunroom, which is used every day, but we were not giving it serious consideration at that time. Although we were very noncommittal, Warren was still more than happy to give us ideas and a price guide.

Fast forward to January 2026, and our decision to definitely replace this furniture. I contacted Warren as our requirements had changed. As a consequence, we flew over from our home in Northern Ireland and had an extremely pleasant morning with him. On this occasion, Warren was much more specific in the details, providing guidance and information on everything from the quality of their leather to frame construction, the composition of cushions, the various furniture style options, and even the type of feet that would suit us best. What we came away with was the furniture equivalent of a quality, tailored suit. It fitted absolutely perfectly. We purchased a three-seater and two two-seater Huxley settees. Each is totally unique and nothing like what could be purchased in-store. We left absolutely delighted with our order.

Manufacture was estimated at about six weeks. During this period, Warren kept us well informed with regular updates. He also arranged the final delivery to Northern Ireland. The furniture duly arrived on time.

And that's when we ultimately realised what we had purchased. This was a very high-end quality product, clearly covered with superior hides. The aroma alone was something else. If only you could bottle it. The quality of finish was absolutely amazing. You could clearly see these were made by craftsmen who take immense pride in their work. Absolute perfection is the only standard that is acceptable. These settees are a thing of beauty, only surpassed by their magnificent comfort. Warren had warned us that initially, they might feel a bit hard, but once used, they would soften. He was spot on. I could only guess at what their likely cost would be in-store, which would be far in excess of what we paid, but then we would have also lost out on those personal trimmings and features.

We are absolutely delighted with our furniture. Thank you, Warren, for taking the time to advise us, and more especially, a massive thank you to all the manufacturing team for their efforts in producing such a superb, high-quality product.

I suspect it probably goes without saying, but I will say it anyway, I would highly recommend S.W.James to anyone who is considering purchasing a Chesterfield suite. They might be a little more expensive than an in-store product, but what you receive is far superior in quality, finish, comfort, and, I suspect, life expectancy and ultimately value for money.

I couldn't find my ideal Chesterfield locally so I had to take a chance on an online order. When I found S.W. James (tucked away on Instagram) I was immediately impressed by the more characterful, less "warehouse" vibe of their website, and the sofas were exactly what I was looking for, including less deep styles for smaller rooms. Warren was very helpful and enthusiastic throughout the whole process. He outlined the schedule for building and delivering the sofa, which turned out to be entirely accurate, and provided weekly updates. When the sofa arrived I was both relieved and delighted that it was everything I had hoped. Quality and comfort are both top-notch. A great experience all round.

We are delighted with our new sofa. The process from beginning to end was very smooth. We live in a grade II listed farmhouse with narrow doorways so our sofa was built within our snug room which worked very well.
We would fully recommend this company.

We couldn’t be more delighted with our custom Huxley Sofa and flip top footstool from S W James.

From start to finish, Warren was incredibly helpful and understanding, making thoughtful tweaks to the Huxley design so it perfectly matched the style we had been in search of for over ten years. He patiently provided leather samples so I could find my exact shade of navy blue, and incorporated subtle silver trim and feet, giving us the detail we wanted without tipping into too much bling. Nothing ever felt like too much trouble.

We also received regular updates throughout the manufacturing process, which made us feel completely reassured. The team even worked tirelessly to ensure delivery before our new street door was installed — service above and beyond what we expected.

Delivery day was exceptional. Neil and Jenny were outstanding, so careful and professional. They even removed our street door to manoeuvre the sofa in without causing any damage. Despite Neil injuring himself in the process (and having to buy a new top before heading to the next customer!), they remained positive and committed throughout. That level of dedication says everything about the company.

The finished furniture is beautiful, comfortable, and expertly made, exactly the Chesterfield-style look we wanted. Buying furniture online can feel like a leap of faith, but we are so glad we trusted S W James. We would not hesitate to recommend them to anyone looking for high-quality bespoke furniture and genuinely exceptional customer service with the added bonus that it’s made in the U.K.

We requested samples which arrived promptly .It took a couple of says to decide on the leather as they are all beautiful and very good quality. Having decided on the chesterfield and the leather I spoke with Warren, one of the co-founders of the company and we placed the order. Delivery was 6-8 weeks . The chesterfield arrived and the delivery men were professional and very polite. We couldn't have asked for better service all round. We have no hesitation in recommending SE James/

Warren and his team have been very helpful and have supplied a superb Huxley sofa. Outstanding manufacturing quality and the highest quality leather.
After a lot of research I found S W James provide the best quality and price combination available.
Would recommend you check out this company before purchasing elsewhere.

We had our “full Monty” Huxley chesterfields delivered before Christmas and they are just perfect. We didn’t manage down to the show room before purchase but spoke with Warren on a few occasions where he went through all our options. I cannot thank him enough for all his advice and guidance on helping us choose the perfect sofas for our home. I would highly recommend S W James Chesterfields - the quality and look are outstanding.

My first contact was with Warren. I had been let down by another furniture company. When, I expressed my concerns to Warren. He explained in great detail about how his company makes the furniture. From start to finish. After reading many 1st class customers reviews & speaking to Warren. I felt very confident about placing my furniture order. Warren kept me informed about my sofa & delivery. I now have my Huxley 3 seater sofa. It’s just perfect! in every aspect. I am absolutely delighted with the leather quality. It is sumptuous. The leather colour is just what I wanted. The comfort is of top notch quality. I cannot fault it whatsoever. I am very happy knowing that I will enjoy my new sofa for many, many years. I would 100% recommend Warren & his company. You will not regret your purchase

Just had my new sofas delivered they are absolutely stunning, the quality is first class
We did go to see them before but if you can’t then go ahead and order you won’t be disappointed
Thanks to Jamie and warren I know we’re going to have this furniture for years it’s lovely

We just received our "Sterling" and we couldn't be more impressed and happy with our choice in model and manufacturer. Warren answered all our questions and concerns right from ordering through to delivery. The craftsmanship and attention to detail is impressive, very hard to find these days. This will be a classic piece in our family for many years to come.

From first contact to delivery

S W James is an excellent business to deal with. The products are superb quality and the whole process from purchase to delivery is seamless. We are absolutely delighted with the Birdie Chair we decided on and it is so refreshing to deal with a company that delivers such a wonderful customer experience. Thank you to Warren and the team.

I was looking for a leather wingback chair for my study, and after much searching came across SW James furniture. They had a selection of wingback chairs, and importantly for me a chair which would fit through a standard door. I contacted Warren and we talked about the different chairs and leather options. I selected the Antique red and a chair called the Dorothy. Warren sent leather swatches so I could check the colours. The result , which I am sitting in now, is a superb leather armchair, so comfortable,and suits the study perfectly. I would have no hesitation in recommending S W James, you won't regret it if you are after a quality piece of furniture, made in the UK, and a genuine company.

Such a warm greeting from start to finish.. from the moment we first contacted Warren via email and then the welcome we had on our visit. Warren makes you feel special and the sofas and chairs he had on display were the 'Wow' factor. They weren't just beautiful they were comfy, and extremely high quality, something which is missing in today's standards. Whilst there we were not at all rushed, he explained how they are made, the keatger they used, etc (but I had already watched the informative YouTube video, during my research of Chesterfields).

We ordered the Huxley chair and 3 seater sofa. We were given our makers name and were kept informed of progress every week.

Since adopting Huxley, they are so comfy that we have been neglecting our chores!

I cannot recommend Warren's company (S W James & Co) enough

I recently purchased three sofas from SW James — a 5-seater Monty, a 2-seater Mini Monty, and a 1-seater Mini Monty — and I couldn’t be more delighted with both the service and the quality of the furniture.
From the very beginning, the team at SW James were exceptional. Their communication was clear, friendly, and genuinely caring. Every step of the process felt personal and attentive, and it was clear that they take real pride in what they do. Nothing ever felt rushed; instead, they guided me with patience and expertise, ensuring I chose exactly what was right for my home.
The sofas themselves are absolutely superb. The craftsmanship, comfort, and overall finish are of the highest quality. Each piece feels solid, beautifully made, and built to last. The Monty and Mini Monty designs are not only stylish but incredibly comfortable — they’ve already transformed my living space.
I’m extremely grateful for such a positive experience and for furniture that far exceeded my expectations. SW James offer a level of service and quality that is increasingly rare, and I wouldn’t hesitate to recommend them to anyone looking for outstanding sofas and equally outstanding customer care.

They Made my moms chesterfield Shes 81 and very house proud.
This Sofa is Beautiful absolutely stunning well made and the service was fabulous too
What lovely people from start to finish
Made Our 81 year old Mom happy and made us happy too.
Daughter 😘 xx

Exceeded all expectations the quality is superb. Faultless service from regular updates through to delivery.

From initial contact to checking up after delivery the SW James experience was very friendly,informative and easy and carried in a natural manner and notas ift learnt from a script.

My Huxleys' are so comfy, sumptuous and voluptuous that I think it should be re-named 'The Marilyn' after the legendary actress Marilyn Monroe!

All in all a delightful and respectful team of professionals who were a pleasure to deal with.

An enthusiastic and personal response from the company when initially interested in the product
Would advise a visit to Bollington if possible to compare models to view and discuss size,quality,colour etc. Continual updating on the progress of your item until ready for despatch
Great product to match great service