smells like sewage, had plastic and glass in it, and is now attracting flies..I have never bought such terrible compost before.. Compost is not meant to smell like sewage, this means it has gone anaer... Mehr ansehen
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Das sagen Bewerter
My fault for buying cheap and not reading the label properly as I didn’t realise until too late this wasn’t multipurpose compost for potting up. It was sold next to all the multipurpose ones and I was... Mehr ansehen
Bought quite a bit of the manure and compost this year (40 bags). Manure needs digging in, as a mulch it dries too quickly and blows away. Compost is reasonable for organic matter and further digging... Mehr ansehen
Unternehmen hat geantwortet
I bought a bag of this yesterday & used some to top up existing pots, it has a strong aroma, it absolutely stinks, I thought something had died in the shed. I won’t be using the rest of the bag.
Unternehmensdetails
Kontaktinformationen
Meteor House, Finningley,, DN9 3GA, Doncaster, Vereinigtes Königreich
- 0333 772 6219
- sales@supagrow.co.uk
- www.supagrow.co.uk
1.8
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Supagrow organic compost. Should be called plant killer
I bought this compost when it was on offer at the range and it was the worst compost ever! It killed all my plants and I ended up with nettles and something called petty spurge which gave me a rash! I’ve never had a problem growing garlic and herbs and this year everything is dead. I’m so upset.
25. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning Aleya,
We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product.
Your description of the compost's performance is certainly very concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Terrible stuff.
Bought 8 bags of supagrow compost ,great price of four for a tenner, using 7 bags I filled a load of patio tubs and raised planters with it , after heavy rain I noticed brown staining and a horrible goo leaking from the bottom off all tubs which i have had to jet wash off and move all tubs away to prevent this disaster happening again, the product stinks like human slurry and is jet black you wouldnt want to touch it without gloves, I also set 6 runner beans in it and only 1 is growing and 6 in some other compost and they are all now like 5 inches tall.
11. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning Richard,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product. Your feedback is invaluable to us as we continuously strive to maintain the highest standards of quality and customer satisfaction.
We take issues regarding product quality very seriously, and we would like to assure you that we are investigating this matter thoroughly. Your description of the compost's performance is concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Bought 16 Bags and won’t use the 15 left
Bought 16 Bags of SupaGrow Organic compost from The Range. The smell is very strong more like manure and more importantly I have planted out some onion sets which were healthy in module trays but once planted with a small amount of this compost the onions have all shrivelled up and look like they are dying. Looking back I now realise why some plants didn’t do so well last year as I used this in tomatoes tubs too. Now left with 15 bags and really don’t want to take the risk of using it.
9. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning,
Thank you for reaching out to us regarding your recent purchase of SupaGrow Organic compost from The Range and we sincerely apologise for any inconvenience you appear to have experienced with the product.
We take quality control and customer satisfaction very seriously; An odour is normal and will dissipate over a few days however it is concerning to hear that any odour would have adverse effects on your onion growth.
To allow us to investigate this with our dedicated quality control team please can you provide photographs along with any batch numbers you have to sales@supagrow.co.uk
We apologise once again for any inconvenience caused and appreciate your understanding and cooperation in this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Do not buy this product
I purchased 8 bags of compost from The Range.
Terrible quality, none of my seeds have started and plants have died in this product.
When watered the compost produced a brown /black tar like substance smelling of diesel and then dried out into a solid lump.
The product states organic and peat free, if this was correct I should now have a healthy crop of seedlings to plant out and flowering plants.
I fortunately have 1/2 bag left I hope to get consumer tested.
5. April 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product. Your feedback is invaluable to us as we continuously strive to maintain the highest standards of quality and customer satisfaction.
We take issues regarding product quality very seriously, and we would like to assure you that we are investigating this matter thoroughly. Your description of the compost's performance is concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
It acts as a weed killers
It’s not a compost, not even soil. You can use it instead of weed killers. It made me cry because it killed all of my plants.😭😭
Someone should take this company to the court.
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning,
Thank you for bringing your experience to our attention. We are deeply sorry to hear about the distressing outcome you appear to have encountered with our product. Ensuring the satisfaction and success of our customers is paramount to us, and we regret any inconvenience or distress caused.
We take all feedback seriously and are committed to investigating this matter thoroughly and have a dedicated team on hand to offer advice and support. So can please ask that send all information from its packaging or label. Additionally, any information regarding the application process and environmental conditions would be helpful for our investigation to sales@supagrow.co.uk
We would like to assure you that our products undergo rigorous testing and adhere to industry standards to ensure safety and effectiveness. However, we understand that individual experiences may vary, and we are dedicated to addressing any issues that arise.
In the meantime, please know that your feedback will be shared with our product development and quality assurance teams for further review and improvement.
We look forward to hearing from you.
Kind Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Quality control - what's that?
I now understand why there is such a variation in people's reports of this product. I bought 4 bags for £10 from our local branch of the Range, with a view to using them as soil improvers for my clay soil. I found the first three to be very good indeed, especially given the price. The fourth one however must have been one of the batch(es) that has engendered all the negative reports on here, being twiggy, with lengths of straw etc,and giving the impression that the composting process had been finished well before it was complete. Certainly I doubt if any seed sown in it would have grown.
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning Stephen,
I hope this message finds you well.
Thank you for providing feedback on our product.
Ensuring the quality of our product is of utmost importance to us. Prior to dispatching, each product undergoes rigorous quality assessments to maintain our standards and meet the expectations of our valued customers.
We would appreciate the chance to address your concerns further and discuss this matter with you. Please feel free to reach out to us via email at sales@supagrow.co.uk, and a member of our technical team will promptly assist you.
Kind regards,
Tarmar Wagstaff
Rubbish
I bought 4 bags and wont be buying anymore, id rather spend £10 a bag on big branded compost, i dont know why but 1 bag smelt of poo (i know its compost but it should smell like soil not poo, that means its not ready yet) and my other 3 bags smell of a petrol/deisel like substance, im glad i have only used it on my 10 cabbages in pots and my what is to be carrot or beets bed because its drying really quickly even outside in the rain, all my cabbage seedlings have died, not worth throwing int canal.
To add a good point for the 2 star is that its a good consistancy and there wasnt any plastic or what ever like some reviews :(
13. April 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning Mick,
I trust this message finds you in good health.
I wanted to reach out to address the reported dissatisfaction you experienced with our SupaGrow Organic Compost. Please know that your feedback is of utmost importance to us, and we take any concerns raised very seriously.
Please be assured that any odour will dissipate over time however I want to assure you that we are fully committed to resolving this matter promptly and to your satisfaction. To this end, I invite you to contact us directly at sales@supagrow.co.uk, where I will personally oversee the investigation of your concerns.
Please accept our sincerest apologies for any inconvenience this situation may have caused you. Your feedback serves as a valuable tool as we are dedicated to ensuring your experience with SupaGrow is positive and look forward to the opportunity to better serve you in the future.
Warm regards,
Tarmar Wagstaff
What a difference
I have just purchased 8 bags of the supagrow compost from The Range, 4 for £10.00 until now I haven't had a comparison to the usual well know and recommend compost I've been using for year's, which may I add is 3 times more expensive, the Supagrow is perfect, it's wet and healthy looking, on mixing this into the flower beds I have found nothing untoward, so I haven't a clue what the other people are talking about and I've purchased 8 bags, on some reviews people mention about the smell, but what do they expect! After all this is compost, and I have found it easy to mix into my usual soil,Thank you Supagrow and I for one will not be going back to any other Brands, I hope the Range continues to stock this Brand Please
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Linda,
Just wanted to drop you a quick note to say a huge thank you for leaving us such a wonderful review!
We're absolutely thrilled that you're loving our SupaGrow products. Your feedback seriously puts a big smile on our faces!
Wishing you tons of happy gardening adventures ahead! 🌱
Kind Regards
Tarmar
Instructions on bag
Not really a review but I would like to have instructions on how soon I can plant seedlings or vegetable plugs after digging in westland farm manure.
13. März 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good Morning Gillian,
Thank you for your email.
Here at SupaGrow we are always happy to help our budding gardeners!
If you email our specialist team at sales@supagrow.co.uk we give you all the support you need.
Happy Gardening 💐
Tarmar
Antwort von SupaGrow
Good morning Martin,
I trust this message finds you well. Thank you for taking the time to share your thoughts and leave a review. Your feedback is important to us, and we are committed to addressing any concerns you may have.
To conduct a thorough investigation and better understand the specifics of your experience, we kindly request that you provide us with more detailed information. Would you mind sending an email to sales@supagrow.co.uk with the full details and one of our specialist team will contact you.
Your cooperation is greatly appreciated, and we are dedicated to ensuring a swift and satisfactory resolution to any concerns you may have. We value your business and want to make sure your experience with us is positive.
Thank you once again for bringing this matter to our attention. We look forward to receiving your email and working towards a resolution.
Best regards,
Tarmar Wagstaff
Filled a new boarder with 20 bags of…
Filled a new boarder with 20 bags of your topsoil then put the plants in and watered them the soil turned muddy then washed away leaving a sandy muddy mess. Not impressed
6. September 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning,
I am sorry to hear about the difficulties you experienced with SupaGrow Topsoil. Your satisfaction is our priority, and we take your feedback seriously.
Top better assist you, we would need to consider the following points -
Quantity Used - Following the recommended usage guidelines for ensure optimal results.
Soil Preparation - Preparing the area properly before adding the SupaGrow Topsoil can make a significant difference in the performance of the soil.
Plant Selection - Different plants have varying soil requirements.
Watering - Overwatering can lead to soil compaction and washout.
Our SupaGrow Topsoil is designed to provide optimal growing conditions, and we want to make sure you have the best experience with our products. If you can provide more details about your specific situation, we can offer you more tailored advice and support.
Please send your details to our dedicated team at sales@supagrow.co.uk so that we can work towards resolving the issue to your satisfaction.
Kind Regards
Tarmar
Poor quality topsoil
I bought 4 bags of topsoil for a border and small extension of lawn.
After the first rain it all washed away and only silty sand remained - what awful quality.
I emailed the company almost a week ago to complain along with photographs, and unsurprisingly I have not received an acknowledgement or response to my email.
I have since dug out the product, bought a better quality and relaid it.
I surely will not buy any more products by this company.
26. August 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning Rob,
I hope this message finds you well.
First and foremost, I want to express our concern that you appear to have had a bad experience using SupaGrow Topsoil.
I would like to reassure you at this point that we take all complaints very seriously and we are fully committed to providing a top quality product and service to all our valued customers.
It is disheartening to hear that the product did not meet your expectations and that it washed away after the first rain, leaving behind silty sand. I have to say this is the first occasion that I have heard of this, and due to the heavy rain we have experienced over the past few weeks this is possibly the reason. That said I understand how frustrating this must have been for you.
We don't appear to have received your original email so can I ask that you re send your photographs to sales@supagrow.co.uk and I will investigate it personally.
Once again, please accept my sincere apologies for the inconvenience you encountered. Your feedback is invaluable to us, and we are dedicated to ensuring you have a positive experience and hope to have the opportunity to serve you better in the future.
Kind Regards
Tarmar Wagstaff
The smell is disgusting
What on earth is this made of? The smell is appalling. Its stunk the car out and I've had to store the (unopened) bag outside, it smells so bad. Haven't dared to open it yet, but don't want to return it to the store and put it in the car again! Had planned on using it for some veg plants- but not sure they'd be edible 🤢💩
3. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Helen,
Thank you for taking the time to give our product a review, we welcome your comments.
The very strong odour is common and is a good sign that the compost is mature and of good nutritious value. However the odour will dissipate when used within around 10 days. Please be assured that any odour will not effect the smell and taste of your delicious vegetables.
If you have any issues after growing or require further assistance please do not hesitate to get in touch at sales@supagrow.co.uk
Happy Gardening 🍅🍆🥒🥔🥕
Tarmar
I have found this product very good for the price…
I have found this product for the price very good..has a good country side farmyard smell to it which is good..ive used as a soil improver in my garden and it works really well..also ive found the cats find it too whiffy to have a dump on..which is a bonus
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hi Shaun,
Thank you for taking the time to write your review and for your amazing ⭐⭐⭐⭐⭐'s
We are incredibly proud of our SupaGrow product range and are thrilled you enjoyed using it!
Happy Gardening 🌻🌻🌻
Tarmar
Appalling quality
Appalling quality, appalling service. I gave the company an opportunity to respond, spoke to an employee with a promise that he would , as a gesture of goodwill pay me £20. 4 weeks later after many excuses, NOTHING.
The quality of the product is absolutely rubbish. I wish I could send you images that were taken from a few of the 30+ bags I purchased. From rocks, plastic, stones, flushable tissues, just shocking. It won't improve your soil but with kill plants because no nourishment will be there for the roots.
PLEASE KEEP AWAY FROM THIS PRODUCT/COMPANY.
26. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Mr Wilkins,
I feel this is an inaccurate account of what happened.
I know my colleague Dave spoke with you regarding your initial complaint on the contamination and like you mentioned as a gesture of good will agreed a £20 credit.
After this you gave us and initial account details on the 9th May - which when we attempted to pay the funds into it gave us a warning sign informing us that the details were incorrect.
So, we contacted you again on the 19th May and you gave us another account to try - this again gave us the same warning sign informing us that the account details were incorrect.
After speaking with you myself, I confirmed which account details you would like to use, confirmed them as correct and made the payment, overriding the warning signs stated above.
I do appreciate that there was a delay with your credit however this was not down to us! You have now received your £20 credit in full so would ask that you amend your review to reflect the new details.
Thanks in advance
Tarmar Wagstaff
Kills Plants
Do not listen to the responses to the reviews because this product does kill plants. Not sure what’s in it but it’s not a soil improver. It’s killed all my new plants very annoyed.
8. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Heather,
In direct response to your comment -
SupaGrow Organic Compost is an amazing product and when used correctly it will certainly not kill plants!
It is not recommended to use directly on seeds or young plants, it is to be used as a soil improver to dig into existing compost or soil.
As always we are more than happy to discuss this with you in more detail and offer you more advise.
If this is something that you feel you would benefit from please email sales@supagrow.co.uk and one of our specialist team will contact you.
Kind Regards
Tarmar
Soil improver not compost
I found no foreign objects but soil was nice and dark and well composted down and needed no separation. However, I thought as it was labelled as compost it was compost. From reading the packaging later I would class it as a soil improver and just hope my potted on peppers, chillies and cucumbers are not going to die on me..
It was very misleading!
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hello Ann,
Thank you for your review, sorry if you found the packaging misleading the compost is organic and not a multi-purpose we do try to point this out on the bag.
We do recommend mixing with existing soil or compost, however your chillies, peppers and cucumbers will thrive in the rich organic compost.
We are always here to offer you specialist advice so if you would like to discuss this a further send us your contact details to sales@supagrow.co.uk and we will give you call.
Thanks Tarmar
Very poor quality
This relates to SupaGrow Turfing and Seeding Soil. This is utter garbage and not fit to put on ANY lawn. This opinion is based on a large purchase of 12 bags from Wickes. The base product is OK, but each bag was full of stick fragments and other rubbish which no-one wants to be scattering on their lawn.
2. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good Morning,
Thank you for you review and I am sorry that you appear to have had a negative experience with our SupaGrow Turfing and Seeding Soil. We sell this product in large quantities across the entire Wickes estate and it has been incredibly well received.
With this in mind we would love the opportunity to discuss this with you in more detail in the hope we can turn your negative experience into a positive one.
If you could send some photos to sales@supagrow.co.uk one our experienced team will contact you.
Thanks Tarmar
I bought 6 50l bags of this from…
I bought 6 50l bags of this from Homebase. All had small bits of glass in. Quality of the compost is awful and the surface hardens to rock after a few weeks.
30. April 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hi Freya
Thank you for taking the time to add a review.
I do apologise that you appear to have had a bad experience with our product and I would like the opportunity to discuss this with you in more detail.
Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.
Regards
Tarmar
Smells like raw sewage
I bought 4 bags of organic topsoil and 4 bags of organic compost and I’ve never in my life ever smelt such awful sewage in a bag!
It’s the worst quality I’ve ever bought in my life and the stink is absolutely unbearable even after digging it into existing soil, watering and leaving it to air. I can’t even open my windows now let alone sit in the garden.
And no it’s not a natural compost smell, it’s not even a manure smell, it’s a raw, sour sewage smell.
Don’t ever go near Supagrow products - there’s no way this is “soil” or “compost”, and I can’t believe I’ve actually dug it into my garden leaving me with polluted ground. I’m gutted
20. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good Morning,
Thank you for taking the time to review the product.
Please be assured the strong smell is normal and actually a good sign as the product will still be composting. Also with the recent hot weather this could have increased the odour from the product being compacted in the bag.
We have a specialist team at SupaGrow who would be more that happy to offer you some further support. If you could reach out to us on sales@supagrow.co.uk it would be our pleasure to give you a call.
Kind Regards
Tarmar
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