smells like sewage, had plastic and glass in it, and is now attracting flies..I have never bought such terrible compost before.. Compost is not meant to smell like sewage, this means it has gone anaer... Mehr ansehen
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My fault for buying cheap and not reading the label properly as I didn’t realise until too late this wasn’t multipurpose compost for potting up. It was sold next to all the multipurpose ones and I was... Mehr ansehen
Bought quite a bit of the manure and compost this year (40 bags). Manure needs digging in, as a mulch it dries too quickly and blows away. Compost is reasonable for organic matter and further digging... Mehr ansehen
Unternehmen hat geantwortet
I bought a bag of this yesterday & used some to top up existing pots, it has a strong aroma, it absolutely stinks, I thought something had died in the shed. I won’t be using the rest of the bag.
Unternehmensdetails
Kontaktinformationen
Meteor House, Finningley,, DN9 3GA, Doncaster, Vereinigtes Königreich
- 0333 772 6219
- sales@supagrow.co.uk
- www.supagrow.co.uk
1.8
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Just waste not compost
For those who want to complain about this compost, it's no use to email their customer service or sales department. Instead, try the Of&G organic website and look for the PAS certification. There is an email address there for the certification body and maybe they will investigate the issues with this compost.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning, Andreea,
I respectfully disagree with your recent comments. I understand that a member of our technical team has already been in touch with you, and a resolution has been reached.
We place great importance on feedback regarding our business practices and the quality of our products. Should you wish to continue this discussion, please feel free to contact us at sales@supagrow.co.uk
Best regards,
Supagrow Team 🌱
Have had SupaGrow compost and topsoil…
Have had SupaGrow compost and topsoil quite a number of times. This year's batch of compost is absolutely dreadful. Smells very like leylandi cuttings and is FULL of plastic, stones, sticks, polystyrene and broken glass. Will not be buying this product again. Will be looking for receipts to see if I can return what hasn't been opened. Put some in the garden with flower seeds and nothing has germinated. Shocking and unacceptable quality supposed to be "organic".
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good Morning,
Thank you for taking the time to contact us, and for your continued custom over the years. We are very sorry to hear about your recent experience with the SupaGrow compost and fully understand the frustration and disappointment this has caused.
The condition you’ve described is certainly not in line with the standards we uphold. SupaGrow is intended to be a high-quality, organic product, and we take any reports of contamination or poor performance extremely seriously.
Please accept our sincere apologies for the inconvenience. We would be grateful if you could provide the batch number (found on the bag) and, if possible, a photograph of the product contents. This will assist us in investigating the matter further.
Kindly email this information to sales@supagrow.co.uk, and a member of our technical team will review the issue as a matter of priority where we would also appreciate the opportunity to discuss a suitable resolution with you directly.
We value your feedback, as it plays a vital role in helping us maintain the standards that longstanding customers such as yourself expect and deserve. Please be assured that we are treating this matter with the utmost care and urgency.
Thank you once again for bringing it to our attention.
Kind regards,
SupaGrow Team
🌱
Plants died…
All my tomato seedings which were growing well in seed compost died the day after I potted them o n into the potting compost I bought from the range. I then did an experiment. Six seeds into my seed sowing mix potted on 3 into the Range compost mix and 3 into an alternative compost from another compost( it was B &,Q) which normally wouldn't use. The Range ones died within 2 days an the others are thriving. I have now lost all my specialist F1 tomatoes which I cannot replace
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Mr Johnson,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the loss of your tomato seedlings and the disappointment this has caused, particularly with your specialist F1 varieties which, as you mention, are irreplaceable at this stage of the season.
We take all feedback seriously—especially when it concerns potential issues affecting plant health. The outcome you’ve described does not reflect the standard we expect from our potting compost products, and we fully understand your frustration.
We would like to investigate this matter further and would be grateful if you could provide the following:
• The batch printed on the bag
• Any photographs you may have of the compost or affected seedlings
Please email this information to sales@supagrow.co.uk, and a member of our technical team will review the issue as a matter of priority. We would also like to discuss a suitable resolution with you directly.
Once again, we offer our sincere apologies for the disappointment and inconvenience caused, and we appreciate you bringing this matter to our attention.
Warm Regards
Supagrow Team
🌱
The worst compost I have ever come…
The worst compost I have ever come across. It killed various seedlings that I potted on using it (cosmos, chilli plants, zinnia, phlox) and killed off all the radish I put in it in a raised bed.
When discarding the seedlings, the smell of the compost with horrific. It was thick and smelt of sewage.
There were also random bits of glass and metal in the compost.
Please avoid this product!!
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Thank you for your feedback.
We are genuinely sorry to hear of the issues you've encountered with the Supagrow compost and fully understand your frustration.
A smell is completely normal and will 100% disappear over time.
The presence of foreign matter of glass or metal is certainly not in line with our quality standards, and we take such reports very seriously. Our compost products are subject to screening and quality control procedures, and your experience clearly appears to fall short of what we aim to deliver.
We would appreciate the opportunity to investigate this matter further. If you are able to provide the batch number and, if possible, photographs of the material in question, our technical team will review it thoroughly to ensure appropriate action is taken.
Please contact us at sales@supagrow.co.uk
Thank you once again for bringing this to our attention.
Kind regards,
Supagrow Team
Bought 4 bags supergrow top soil
Bought 4 bags supagrow top soil. The range. For a large area of my lawn to seed.
It stinks and nothing will grow in it.
What are the added nutrients?.
It smells like excrement mixed with toxins.
I want to know if its even safe for my animals to be near.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Dear Mr Woods,
Thank you for bringing your concerns regarding Supagrow Topsoil to our attention. We sincerely apologise for any inconvenience you have experienced.
To address your queries:
1. Product Composition
Supagrow Topsoil contains a controlled, slow-release fertiliser, making it a reliable, nutrient-rich choice suitable for a wide range of planting needs. It also includes a unique water-retentive material, designed to store moisture within the soil fibres and release it gradually to support healthy plant development.
Key features include:
o Analysed BS3882:2015
o PH Typically 7.5- 8.5
o Organic content typically 9.5%
o 100% Peat-Free & Sustainable
o Consistently Fertile
o A Versatile and Balanced Blend
o Minimal Stone Content
o Enriched with Soil Conditioners
2. Odour
We understand your concern regarding the smell. Please be assured that any initial odour should dissipate naturally over time once the product is spread and exposed to the elements.
3. Animal Safety
Supagrow Topsoil is perfectly safe for domestic animals.
Should you require further clarification or wish to speak with a member of our technical team, please do not hesitate to contact us at sales@supagrow.co.uk. We would be happy to assist.
Best regards,
Supagrow Team 🌱
Had some great organic compost from…
Had some great organic compost from them, also had a few bag bags but out of 300 bags so only 20 were bad which got replaced.
Great company and will continue to get my compost from them
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hi!
We appreciate your feedback on the Supagrow Organic Compost and the prompt resolution of the issue with the bags.
It's good to hear that despite the minor inconvenience, you found the company's service satisfactory overall.
Consistency in quality and customer service is crucial, and I'm glad to hear they met your expectations.
Happy Gardening 🌱
Awful stuff
Awful stuff. From the stench that comes from it for the first few days down to the mixture and the growth if plants. It doesn't hold moisture doesn't feel like compost at all and has killed several plants of mine. Highly disappointed and won't be buying again and do not reccomend anyone else to purchase it just because it's cheap! It's worth spending that bit more.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointment with our Supagrow Compost.
Ensuring the quality and effectiveness of our compost is of utmost importance to us, and your experience appears to fall well below our standards.
We sincerely apologise for any inconvenience or loss you've encountered due to the issues with moisture retention and plant growth. This is certainly not the experience we want for our customers. Please be assured that we take your feedback seriously and will investigate the matter thoroughly to prevent any recurrence.
If you are open to it, we would appreciate the opportunity to discuss your experience further and see how we can make things right for you. Please forward any photographs, receipt of purchase to sales@supagrow.co.uk and one of our technical team will contact you.
Once again, we apologise for the inconvenience caused. Your satisfaction is our priority, and we hope to restore your trust in our products.
Supagrow Team
🌱
Truly awful compost
Just as many others have pointed out this really isn't very good soil. Luckily I hadn't actually planted many plants at all yet and therefore may have saved myself a lot of money but I noticed my one plant that normally is super easy and particularly low maintenance most years suddenly looks very lifeless as soon as I had planted it in this soil. I therefore investigated and had come across these reviews, it's obviously not an isolated event. Please do not buy this soil just because it is cheap.
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Thank you for sharing your feedback.
We're sorry to hear about your experience and appreciate you bringing this to our attention.
While the vast majority of our soil meets high-quality standards, we take any concerns seriously.
To assist you further, we kindly ask that you send photographs, proof of purchase, and any additional details to sales@supagrow.co.uk
Our technical team will review your case and reach out to discuss a resolution.
We value your input and look forward to finding a solution for you!
Warm regards
Supagrow Team 🌿
This killed my plants too
Unfortunately like the previous reviewer's experience, this also killed my plants. I recently purchased 4 bags of this compost last weekend and was excited to pot on my plants that I had nurtured from seed. Within days they've dried and died. All my hard work has been undone. I suspect there are sterilising chemicals in this compost to keep it weed free that is also kiling plants, rendering it 'NOT fit for purpose'. The texture of the soil appeared good, I used a sieve and there werent many bits however the colour was much darker than usual compost. I wish I had checked reviews before buying. To the manufacturer: I still have the bags and can provide batch numbers and photographic evidence if it helps.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Morning Sam,
We're truly sorry to hear about your experience with our compost, and we completely understand how frustrating it must be to lose plants you've carefully nurtured. This is certainly not the result we want for our customers.
We take product quality very seriously, and we'd like to investigate this further. Could you please provide us with the batch numbers and any photos you have? This will help our team look into potential issues with the specific batch you received.
Sales@supagrow.co.uk
Thanks Supagrow Team
Zero star rating
Zero star rating. Purchased a bulk order last year. On opening the bags there was an awful smell, a mixture of fire ashes and chemicals. Killed the plants I potted on ( including some expensive ferns ). Horrible texture, no body at all. Vile stuff, I don't know how this stuff is still on sale. Avoid at all costs
31. März 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good Morning Linda,
I'm really sorry to hear about your experience with your order.
It sounds incredibly frustrating and disappointing, especially with the impact it had on your plants, including the ferns. This definitely isn't the quality or experience we aim to provide.
We take feedback like yours very seriously. Could you please send further details about your order to sales@supagrow.co.uk so I can investigate this issue further.
Please include, Date of purchase, where it was purchased, along with any photographs you have of the stock or your plants and one our technical team will contact you!
Once again, I sincerely apologise for the inconvenience and frustration this has caused. We truly appreciate your feedback and are committed to making things right.
Looking forward to your response.
SupaGrow Team
Bought 4 bags to use on my lawn only to…
Bought 4 bags to use on my lawn only to find all sorts of stuff through it - stones bits of wood, plastic-not impressed and won't be buying again.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning!
Thank you so much for reaching out and sharing your feedback with us. We're truly sorry to hear that your recent experience with our product didn't meet your expectations. Ensuring the quality of our products is our top priority, and we're committed to resolving this issue promptly.
Could you please provide us with more details? Any batch information or photos of the product would be incredibly helpful for our investigation. You can send them directly to sales@supagrow.co.uk, and our dedicated technical team will reach out to assist you further.
We appreciate your understanding and patience as we work to make this right for you.
Warm regards,
SupaGrow Team 🌱
Nah stinks like chemicals brought 4…
Nah stinks like chemicals brought 4 bags for a tenner but I suppose what do you expect for that price used one bag tried to mix with some soil to calm the smell down but nothing would help
It’s clumpy with god knows what and would not recommend to anyone if anything this company needs to be investigated for what’s in these products there sending out
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We take quality concerns very seriously and would like to investigate this matter further.
If possible, could you please provide us with more details, such as batch information or images of the product? This would help us conduct a more thorough investigation.
Please send them to sales@supagrow.co.ukand one of our technical team will contact you.
Kind Regards
SupaGrow Team
I'd say this stuff was a load of poop, but poop is good for plants.
Zero stars. Minus one hundred stars. There is nothing 'Supa' about this stuff, nothing whatsoever. Seriously, this so-called organic compost is nasty, just nasty. My tomato, aubergine, cucumber and pepper plants have been the worst I have ever grown. A terrible yield, lots of blossom end rot, the worst. Did everything right, and I know it's been a horrendous year weather-wise but even so, the results were awful. When will I stop writing this review? When I run out of words that mean bad. Such as dreadful, dire and disastrous (yes, I am using thesaurus.com because otherwise, I'll have to resort to swears). The water just ran straight through and then sat in the tray going anaerobic. It was harrowing, hideous and horrifying. The compost set in the pots like concrete and my poor plants looked tortured, despite all my efforts with seaweed feed etc. Defective, deficient, dissatisfactory. Going in the greenhouse was depressing, infuriating and, as I was growing for a client, embarassing.
Now the company are going to cut and copy in how to get a refund response to this, as they have with the other poor souls who have made the same mistake as me in buying this crud, which says something about the company doesn't it. A refund doesn't replace all the lovely veggies that should have grown. Unsatisfactory, unacceptable, underwhelming. Ok, out of words.
20. April 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience with our SupaGrow Organic Compost. We understand how frustrating it must be to invest time and effort into gardening, only to encounter such disappointing results.
We appreciate your detailed description of the issues you faced, including poor plant growth and complications with water retention. Your feedback is invaluable to us as we continuously strive to improve our products and services.
Regarding your concern about the refund process, please rest assured that we are committed to addressing customer dissatisfaction promptly and fairly. We will indeed follow up with instructions on how to proceed with a refund, as we want to make this right for you.
Please send your contact details to sales@supagrow.co.uk and one of our dedicated team members will contact you
Once again, we apologise for the inconvenience this has caused you.
Warm regards,
SupaGrow Team
1 start is an understatement.
1 start is an overstatement!.. if I could give 0 I would! Worst soil ever !!! Not one of my plants or vegetables like this soil .. it either
Kills them or just stops them growing, And that’s just the beginning.. apart from the bags being 70% of wood and bark and stones ! I have found LOTS of broken glass .. broken pieces of wire some mesh of some sort, peace’s of sponge.. and peace’s od sharp metal! So if I was anyone buying this soil be careful and don’t let your kids play with it or it will be a trip to the hospital with an infected finger.
8. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good afternoon,
Thank you for your note and I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Wish I’d read these reviews before…
Wish I’d read these reviews before ordering this supagrow organic compost from Wickes, as part of a £200 order.
When I opened the bags, they were full of a nasty grey mould and smelled awful, like sewage. I’m afraid to put it onto my garden in case the grey mould is contaminated and kills my plants.
29. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good morning,
Thank you for your note and I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Terrible Compost, Kills Plants!
I like many others bought this compost from the Range and regret it. I bought 4x bags of f for £10 but the compost has killed all the plants I used It on.
Around £100 of plants were damaged. I have rescued what I could but am not impressed. Looking at the reviews this also doesn't seem to be an isolated problem as others still seem to have the same problem.
I am surprised to see this is still for sale. I have contacted the Range as well as this issue needs resolving. It’s the only time I have ever had this problem with compost.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good afternoon,
I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Great product and good value
Great product and good value. Used this several times after it was recommended to me.
8. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hi,
Thank you for your comments and its great to hear that SupaGrow is getting recommended!
Happy Gardening 🌱👨🏼🌾
Great compost works wonders
Great compost works wonders for my plants, wouldn’t buy any other brand now!!
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Hi Matt,
Thank you for you comments!
Happy Gardening 🌱
Seems bad quality …goes compact, plants are pale..
I bought these at Range as they were marked Organic and marketed as peat free , weed free and were 4 for 10 deal.
I searched for reviews as I have noticed my vegetable plants are not happy and turning yello, dead leaves etc . It compacts too much after water/ rain and smells bad . Not sure how the company can remedy any of the damage. I have bought more than 20 bags and 6 are left . Planning to add lot of perlite & mulch to try and save the plants. Not sure if company can send some one to come and test their product and check the effect on site.
29. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good afternoon Ravi,
I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Awful
Awful, bought 4 bags from the
Range and seemed a great deal and now the dahlias all dead even though they had new shoots on them and the amount of glass and plastic that I have pulled out is shocking, I know the saying but cheap but twice but just wow awful product and sadly will not use again.
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SupaGrow
Good afternoon, Mr. Humphries,
We sincerely apologise for the inconvenience and disappointment you appear to have experienced with our product. It is deeply concerning to learn about the issues with your Dahlias, and we regret that our product may have contributed to this situation.
Your description of the compost's performance is alarming and does not meet the high standards we set for our products.
To resolve this matter, we kindly request that you provide us with further details. Specifically, please send us your receipt of purchase, the batch number, any relevant dates or codes on the packaging, and any photographs you may have.
You can email this information, along with your contact details, to sales@supagrow.co.uk. One of our dedicated technical team members will reach out to you promptly.
Kind regards,
The SupaGrow Team 🌱
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