I had to make amendments to my spa day, last minute for medical reasons. I wasn't expecting to be able to, and the team were so helpful and accommodating and have kindly given me a voucher to use site... Mehr ansehen
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Das sagen Bewerter
In a word Jessica (Hack). She was knowledgeable helped me though the online process which advised could only book 2 people when needed 3 and followed up as needed time to agree dates/choices. Excell... Mehr ansehen
Unternehmen hat geantwortet
After reading all the nice reviews about customer service and going above and beyond, WE DIDN'T GET THAT today and yesterday regarding a spa day with my daughter, which we couldn't make it through unf... Mehr ansehen
I cannot tell you how amazing Sinead was in helping with my enquiry. For context, I’d booked a stay for a friend and I and sadly had to amend it due to serious health concerns. Without knowing when... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktinformationen
Vereinigtes Königreich
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4.4
Hervorragend
20'688 Bewertungen
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Can't recommend Charlotte enough
I booked a spa day yesterday using a loyalty voucher and I wanted to book another one today with my new loyalty voucher generated from yesterdays booking. When it hadn't come through after 24 hours, I went on the online chat and was fortunate enough to be connected to Charlotte.
I don't have time to sit on the phone so an online chat is my go to. And they are often a struggle. It was an absolute joy to get Charlotte on the other end of the chat today who not only booked my spa break and added the discount but matched my energy and positivity. I loved the fact she humanised herself, no jargon and it was just a great experience.
At the end of the chat, she gave me her direct email address for future contact. And I WILL be contacting her! Awesome customer service! Thank you Charlotte
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so helpful, positive and enthusiastic and made the booking journey such a simple and enjoyable process.
We're always happy to help and look forward to assisting you to organise your next spa experience.
Kind regards
Anthony - Quality Assurance
Great customer service from Sophie!
Great customer service!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Miss Joshi,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie provided such great customer service and was able assist you with your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Easy booking system
I hate calling people so managed to organise a spa day for the wife and mother over WhatsApp messaging nice and easy! Everything really straight forward and birthdays sorted with ease
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Steven
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such good service and assisted you with arranging your booking.
We're always happy to help via WhatsApp, Live Web Chat or phone to ensure our booking processes are as simple and straightforward as possible.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
So easy to book online
So easy to book online, very clear instructions just looking forward to the day now.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Susan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you found our online service to be so easy to book.
I hope you enjoy your spa experience and we would be very happy to assist you again in the future.
Kind regards
Samantha - Customer Feedback Leader
Antwort von Spabreaks.com
Hi Dan,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jessica was able to provide great service whilst confirming your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
Excellent Customer Service from Charlotte
Where do I begin? I was searching online for a great spa deal when I came across SpaBreaks. I was trying to book the Sunday Reset package, and although the rooms appeared available, the price was incorrectly showing as £1,000. This nearly caused me to miss out on the deal entirely, especially as a friend had previously booked through you several times and highly recommended it.
The following day, I checked the website again and noticed the pricing had returned to normal (well correct). I immediately began the booking process, but suddenly the eight available rooms for the Sunday Reset package had disappeared - Deluxe, balcony etc so I missed out, even though they were showing 10 minutes before.
Naturally, I felt a little stressed and disappointed, thinking I had missed out. However, it became clear there was an issue with the booking system, as the booking would still proceed but only with twin beds, which was not what I had selected. Every other package continued to show room availability, including spa treatments. I even contacted the hotel directly, and they confirmed availability, although it still wasn’t appearing correctly on the website.
Thankfully, I was connected with Charlotte via the online chat and later called back specifically asking to speak with her. I cannot praise her enough. She listened carefully, understood the issue immediately, and took the initiative to check directly with the hotel regarding the apparent glitch. Thanks to her help, I was able to successfully book the Sunday Reset package and save my planned weekend away.
I’m absolutely over the moon and wanted to ensure Charlotte’s manager is aware of the exceptional level of service she provided. She is a genuinely empathetic, professional, and dedicated member of your customer service team, and I truly believe she deserves recognition for her hard work.
This experience has left a very positive impression, and I will definitely be booking through SpaBreaks again in the future. In fact, I had already recommended your service to 10 other people just a few weeks ago.
Please feel free to reach out if you would like any further feedback. And if possible, perhaps you could also let the hotel know it’s a special occasion so they can look after us a little too!
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Amandeep,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte provided an exceptional level of service and she was able to resolve the issues whilst trying to make your booking.
We're always happy to help and look forward to assisting you to organise your next spa experience.
Kind regards
Samantha - Customer Feedback Leader
Sophie was very helpful in making the…
Sophie was very helpful in making the booking from start to finish. Also offered me an extra discount. Thanks.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Richard,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful in making your booking from start to finish.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Samantha - Customer Feedback Leader
Annie was very helpful
Annie was very helpful .
She managed to book the exact spa break I was after for me and my husbands anniversary and she even managed to get it cheaper than the website so very happy with that! Thanks so much
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Laura,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Annie was very helpful and was able to organise the exact spa you were looking for.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Samantha - Customer Feedback Leader
Great work
Sophie B. was great and made sure to confirm the information with the hotel/spa before sharing them with me, much appreciated.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Piero,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and efficient and assisted you with organising your booking.
We’re always happy to help, and I hope you enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
We had an issue with redeeming a gift…
We had an issue with redeeming a gift voucher online. Called the customer support number. Jessica Hack gave excellent service, She communicated by what’s app, founding us a spa day with treatments & completely our booking for us on the phone with me.
Excellent Service - thank you
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica provided such excellent service and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was amazing
Sophie was amazing, she offered a discount as the website was a little
Misleading and excelled in her customer service. Thank you so much
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Chloe,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
5 star
Used spabreaks few times. Easy to book and always helpful and quick to respond staff. Thank you
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Valdemaras,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was helpful made the booking process so quick and easy.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Simple booking process
Simple booking process
Couldn't find my voucher code, called the helpline and booking was found by Sophie who proceeded to book the requested spa and sent confirmation within minutes. Simple, stress free process.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Abi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie made the booking process quick, simple and stress-free.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Booked a spa weekend for my birthday...
Booked a spa weekend for my birthday...
They cancelled 3 days before, no alternative given.
So short notice both myself and my partner couldn't cancel our leave so we took 2 days off for nothing.
Then wouldn't give a reasonable voucher to apologise for the complete mess they made.
Also its now been 17 days since they cancelled and despite requesting a refund there is no refund in sight and I'm going to have to appeal it through the bank.
I will never book through them again and I'd urge everyone to take my warning.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Jasmine,
Thank you for leaving us a review. We genuinely value all customer feedback and always make sure we respond to every comment we receive.
I am truly sorry to hear that there was an issue with your booking at The Continental Hotel, Hounslow, and we sincerely apologise for the disappointment and inconvenience this caused. We fully appreciate how upsetting it must have been to experience this disruption, especially so close to your planned visit.
Spabreaks.com strive to provide a consistently high standard of customer service, and we are genuinely sorry that those standards were not met on this occasion. We were advised that the spa at The Continental Hotel, Hounslow was due to close temporarily for operational reasons, and we apologise deeply that you were not informed of this until relatively near to your travel date. We understand how frustrating and disappointing that must have been.
I can confirm that a full refund was processed on 7th May, and a goodwill gesture voucher was emailed to you on 1st May. Please could I kindly ask you to check with your bank, and to contact our Customer Services Team if the refund has not yet appeared in your account.
We are very sorry again for the inconvenience and disappointment caused, and we appreciate you taking the time to share your experience with us.
Kind regards,
The Spabreaks.com Feedback Team
Non-refundable vouchers
A family emergency came up and I had to cancel, I wasn’t interested in credit and wanted a refund to use for the issue at hand. Vouchers are non-refundable, no exceptions. So that money’s gone down the drain simply because of a strange policy.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Gregory,
Thank you for leaving us a review on Trustpilot. We genuinely value all customer feedback and always ensure that every comment is acknowledged.
We were sincerely sorry to hear about your family emergency, which understandably led to your wish to cancel your forthcoming spa day booking at Macdonald Houstoun House. We fully appreciate how difficult this situation must have been for you, and we are sorry that we were unable to provide the outcome you were hoping for.
As a third‑party booking agent, Spabreaks.com is required to follow the cancellation policies set by each of the 550+ venues we partner with. In this instance, Macdonald Hotels advised that they would only authorise a date change and were not willing to approve a cancellation of your booking.
Because Macdonald Hotels did not permit the cancellation, we were unfortunately unable to cancel the booking on our side. While Spabreaks.com would have been happy to cancel and issue a credit note directly, we were unable to proceed without their authorisation.
Consequently, as Macdonald Hotels did not approve the cancellation, Spabreaks.com was unable to offer your preferred resolution.
Although Spabreaks.com vouchers are non‑refundable after the initial 14‑day cooling‑off period, we would have been more than happy to issue a full credit note had the venue authorised the cancellation.
We are genuinely sorry for the added stress this caused at an already difficult time, and we appreciate you taking the time to share your experience.
Kind regards
The Spabreaks.com Feedback Team
Excellent customer service from Drew
Drew was absolutely brilliant and helpful in getting me booked in; very quick responses and a speedy service. He communicated well and made me feel easy about booking in! Thank you!
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Aisha,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was absolutely brilliant and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was awesome and sorted out a…
Sophie was awesome and sorted out a last minute anniversary surprise out for me.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Kevin,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided awesome service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your anniversary spa experience.
Kind regards
Anthony - Quality Assurance
Dealing with Sophie Bonwick through…
Dealing with Sophie Bonwick through this booking process was easy, using a voucher to be applied for the accommodation and package we booked. I would definitely book with this company again as it was so straightforward. Highly recommend.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process so simple and straightforward.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Antwort von Spabreaks.com
Hi David,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very helpful!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Charlotte,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was very helpful and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
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