In a word Jessica (Hack). She was knowledgeable helped me though the online process which advised could only book 2 people when needed 3 and followed up as needed time to agree dates/choices. Excell... Mehr ansehen
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Das sagen Bewerter
I cannot tell you how amazing Sinead was in helping with my enquiry. For context, I’d booked a stay for a friend and I and sadly had to amend it due to serious health concerns. Without knowing when... Mehr ansehen
Unternehmen hat geantwortet
I accidentally booked the wrong date for my spa break experience and was getting but confused with e mails however, on speaking to a lovely lady called Bianka she was so helpful, rang the hotel and ch... Mehr ansehen
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Liked....👍 ▪︎ Excellent food, nice clean big bed & a what a beautiful place! Such a shame about the inclusive leisure facilities not being available due to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktinformationen
Vereinigtes Königreich
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4.4
Hervorragend
20'686 Bewertungen
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Jessica
Jessica, was helpful and got everything sorted very quickly and efficiently
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Kelly,
Thank you for taking the time to share your review with us.
I am delighted to hear that Jessica was so helpful and managed to get your booking sorted so quickly and efficiently. Providing smooth, knowledgeable assistance to ensure our guests feel well looked after is always our main priority, so it is wonderful to know she delivered such great support.
I will be sure to pass your kind feedback to Jessica, as she will be pleased to hear your comments.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Antwort von Spabreaks.com
Hi Sean,
Thank you for taking the time to share your review with us.
I am delighted to hear that you experienced such efficient service from Jess. Delivering prompt, seamless support to ensure our guests feel well looked after is always our primary goal, so it is wonderful to know we met your expectations.
We really appreciate your kind feedback and hope to assist you again with future spa bookings.
Kind regards,
Anthony - Quality Assurance
In a word Jessica (Hack)
In a word Jessica (Hack). She was knowledgeable helped me though the online process which advised could only book 2 people when needed 3 and followed up as needed time to agree dates/choices. Excellent customer service and am now really looking forward to our spa break in Sept
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi June,
Thank you for taking the time to leave your feedback with us.
I am delighted to hear that Jessica was so knowledgeable and supportive throughout your booking process. It is wonderful to know that she was able to resolve the group size limitation for you and provided attentive follow-up while you confirmed your dates.
Jessica will be pleased to receive your recognition.
We hope you and your friends have a thoroughly relaxing and memorable spa break.
Kind regards,
Anthony - Quality Assurance
Very helpful in booking in our spa day…
Very helpful in booking in our spa day which is for me and a friend.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Rebecca,
Thank you for taking the time to share your review with us.
I am delighted to hear that our team was so helpful in arranging your upcoming spa day.
We really appreciate your kind feedback and hope that you and your friend have a thoroughly relaxing and memorable time on your spa day.
Kind regards,
Anthony - Quality Assurance
Fast knowledgeable operator
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Harry,
Thank you for taking the time to leave your review with us.
I am delighted to hear that you experienced such prompt and knowledgeable service from Sophie. Delivering efficient, expert assistance to ensure our guests feel well supported is always important.
We really appreciate your kind feedback and hope to assist you again with future spa bookings.
Kind regards,
Anthony - Quality Assurance
Thoresby Hall booking
My wife recently booked a spa break for four people at Thoresby Hall at a total cost of £828. A voucher number was received via email, confirming the booking.
However, upon arriving at Thoresby Hall yesterday, they were informed that no booking existed. They were then told that the reservation had been cancelled by SpaBreaks. It would have been helpful, and only courteous, for SpaBreaks to have notified us of this cancellation before they travelled.
To make matters worse, SpaBreaks are currently holding £828 of our money, which is yet to be refunded.
As you can imagine, my wife was horrified and extremely upset to be told this on arrival. She attempted to contact SpaBreaks customer services immediately but was unable to get through or receive any assistance.
We will be making a formal complaint today, both by phone and email, and will be demanding an immediate explanation and full refund of the £828 paid.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear David,
Thank you for bringing your experience to our attention.
I can confirm that the details raised in your review have been forwarded to our Customer Relations Team, who will thoroughly investigate the matter and contact you directly to assist further.
We appreciate your patience while our team looks into this for you.
Kind regards
The Spabreaks.com Feedback Team
Amazingly efficient
Amazingly efficient, Sophie was informative and completed my booking within 5 mins.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Jason,
Thank you for taking the time to share your review with us.
I am delighted to hear that Sophie was so informative and handled your booking so quickly. Providing efficient, knowledgeable, and hassle-free support is always our goal, so it is wonderful to know she sorted everything for you within five minutes.
I will ensure your kind comments are passed along to Sophie.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Really helpful customer service
Really helpful customer service, easy booking service. Would recommend!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Stacey,
Thank you for taking the time to leave your feedback with us.
I am delighted to hear that you found our booking service so straightforward and Sinead provided such helpful customer support. Providing a seamless booking process is always our aim, so it is wonderful to know we met your expectations.
We really appreciate your kind recommendation and hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Did what was necessary -efficient
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Ceri,
Thank you for taking the time to share your review with us.
I am pleased to hear that your experience was efficient and that Drew was able to assist you.
We appreciate your feedback and hope you have a thoroughly enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I accidentally booked the wrong date…
I accidentally booked the wrong date for my spa break experience and was getting but confused with e mails however, on speaking to a lovely lady called Bianka she was so helpful, rang the hotel and changed my booking accordingly. Was really nice and helpful and made it easy to change my mistake. Excellent service well done.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Joan,
Thank you for taking the time to share your review with us.
I am delighted to hear that Bianka was able to assist you so efficiently in updating your booking to the correct date. We understand that mistakes can happen, so it is wonderful to know that her helpful approach and clear communication put your mind at ease and made the resolution so straightforward.
I will ensure your kind feedback is passed along to Bianka..
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Very professional helpful staff
Very professional helpful staff
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Sharon,
Thank you for taking the time to share your review with us.
I am delighted to hear that you experienced such professional and helpful service from Jess. Delivering attentive support to ensure our guests feel well looked after is always our priority.
We really appreciate your kind feedback and hope to assist you again in the near future.
Kind regards,
Anthony - Quality Assurance
Lovely customer hands was so smooth…
Lovely customer hands was so smooth 😭absolutely will come back again
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Marina,
Thank you for taking the time to leave your feedback with us.
I am delighted to hear that you had such a wonderful experience at Ruskin Spa Boutique. Our guests feeling thoroughly pampered is always our goal, so it is fantastic to know how much you enjoyed your visit.
We really appreciate your kind words and look forward to arranging another relaxing visit to a spa in the near future.
Kind regards,
Anthony - Quality Assurance
Absolutely fantastic place
Absolutely fantastic place , couldn’t do enough for you , very clean , staff were awesome, treatment was first class , would definitely recommend
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Beverly,
Thank you for taking the time to share your review with us.
I am delighted to hear that you had such a fantastic experience during your stay at Muthu Clumber Park. It is wonderful to know that the team looked after you so well, that you enjoyed your treatment, and that the venue maintained high standards of cleanliness throughout.
We hope to welcome you back for another relaxing spa break in the near future.
Kind regards,
Anthony - Quality Assurance
Jess made it easier
Jessica, was very helpful and patient throughout, she made the WhatsApp service easier for me.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Rosemary,
Thank you for taking the time to share your review with us.
I am delighted to hear that Jessica was so helpful and patient when assisting you via our WhatsApp service. We aim to make managing bookings as convenient and straightforward as possible, so it is wonderful to know she made the process so easy for you.
I will ensure your kind feedback is passed along to Jessica.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Easy to book over the phone
Carina was very helpful in booking my spa day at Hope Street hotel.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Helen
Thank you for taking the time to share your review with us.
I am delighted to hear that Karina was so helpful when assisting you with your spa day booking at Hope Street Hotel. Providing clear, seamless support is always our goal..
I will ensure your kind comments are passed along to Karina..
We hope you have a thoroughly relaxing and enjoyable time during your visit.
Kind regards,
Anthony - Quality Assurance
Awful customer service
Terrible service, emailed to reschedule due to family bereavement - still waiting 5 days later do I guess I have wasted my money
Surely they could have shown the decency of a response ??
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Karen,
Thank you for bringing your experience to our attention. I am deeply sorry to hear of your loss, and I offer my sincere condolences to you and your family during this distressing time.
I do apologise for the short delay in our reply. As your initial request was received on Sunday when our offices are closed, our Customer Services Team reached out by email on Tuesday and again earlier today to confirm that they are liaising directly with the venue regarding your booking.
Please accept my sincere apologies for any added frustration or worry this brief delay may have caused you while awaiting an update.
Kind regards
The Spabreaks.com Feedback Team
TERRIBLE SERVICE AND 1/2 THE PRICE ON GROUPON
Had a Spa Breaks voucher for Gomersal Park/Bazaar Spa day. Nightmare from start to finish, 1 - no visibility that the £99 voucher was restricted only to Tuesday/Wednesday bookings, booked for a Wednesday and received a TBC email. No confirmation or rejection of booking was received. Phoned Gomersal spa to check booking and they said they REJECTED the spa bookings form over a week ago. 6 emails to Spa Breaks with no response, highlighting systems errors and no communication back. Finally had to phone, they promised refund under duress and were going to send email to confirm but haven't - please book direct with the facility and don't use this "middle man" 'service' and have the same experience I did. You certainly need a spa break by the time you have sorted out your booking!!!!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Suze,
Thank you for bringing your experience to our attention.
We value all feedback from our guests and I am sincerely sorry to learn that your booking at Gomersal Park could not be confirmed on this occasion.
We work closely with over 550 UK-based venues, and we rely on our partners to provide us with accurate, up-to-the-minute availability. While we do everything possible to prevent booking discrepancies, a rare synchronisation issue occurred in this instance, and I am very sorry for the disruption caused to your plans. Whenever a situation like this arises, our team immediately endeavours to source suitable alternatives in the local area to try and save your experience.
I can see that a colleague in our Operations Team contacted you by email on the day Gomersal Park advised they were unable to accommodate your reservation, and they also attempted to reach you by phone.
As we were unable to find an alternative date or venue that suited your preferences on this occasion, I can confirm that a full refund has been processed.
Please accept our sincere apologies once again for the frustration, disappointment, and inconvenience caused to you.
Kind regards
The Spabreaks.com Feedback Team
Today I had the pleasure of speaking…
Today I had the pleasure of speaking with Bianka. She was incredibly helpful in changing the time of my appointment. She was very attentive, professional, and helpful throughout the process.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Catarina,
Thank you for taking the time to share your feedback with us.
I am delighted to hear that Bianka was so attentive, professional, and helpful when assisting you with changing your appointment time. Delivering efficient and polite service is always our priority, so it is wonderful to know she managed this smoothly for you.
I will ensure your kind comments are passed along to Bianka.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Drew was very helpful with my enquiry…
Drew was very helpful with my enquiry today, great customer service.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Kirsty,
Thank you for taking the time to share your review with us.
I am delighted to hear that Drew provided such great customer service and was able to assist you with your enquiry today. Providing helpful and clear support is always our top priority, so it is wonderful to know he looked after you so well.
I will make sure your kind comments are passed along to Drew.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Really helpful
Spabreaks.com could not have been more helpful when I was trying to make an unusual booking. Not only did they take all the stress out of it, they arranged everything with the hotel and made the whole process as easy as possible. Thank you so much!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for taking the time to share your review with us.
I am delighted to hear that our team was able to assist you with your booking and take all the stress out of the process. Arranging tailored requests directly with our partner hotels is something we are always happy to manage, so it is wonderful to know everything was sorted smoothly for you.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
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