In a word Jessica (Hack). She was knowledgeable helped me though the online process which advised could only book 2 people when needed 3 and followed up as needed time to agree dates/choices. Excell... Mehr ansehen
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Das sagen Bewerter
I cannot tell you how amazing Sinead was in helping with my enquiry. For context, I’d booked a stay for a friend and I and sadly had to amend it due to serious health concerns. Without knowing when... Mehr ansehen
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I accidentally booked the wrong date for my spa break experience and was getting but confused with e mails however, on speaking to a lovely lady called Bianka she was so helpful, rang the hotel and ch... Mehr ansehen
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Liked....👍 ▪︎ Excellent food, nice clean big bed & a what a beautiful place! Such a shame about the inclusive leisure facilities not being available due to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktinformationen
Vereinigtes Königreich
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4.4
Hervorragend
20'686 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Sophie and the team are just…
Sophie and the team are just incredible. So so helpful. Couldn’t recommend the company enough. Thank you for all your help.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Emily,
Thank you for taking the time to share your review with us.
I'm delighted to hear that Sophie provided such incredible support during your experience. Delivering helpful and attentive service is always our priority, so it is wonderful to know that she looked after you so well.
I will make sure your kind comments are passed along to Sophie.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I cannot tell you how amazing Sinead…
I cannot tell you how amazing Sinead was in helping with my enquiry. For context, I’d booked a stay for a friend and I and sadly had to amend it due to serious health concerns. Without knowing when I would be able to rebook, Sinead went above and beyond to find a resolution and made this impossible situation so much easier.
Best customer service I’ve ever received
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Kim,
Thank you for taking the time to share your review with us.
I'm sorry to hear about the health concerns you have been facing, and I hope you are taking good care during this challenging time.
It's comforting to know that Sinead was able to support you so wonderfully and find a resolution for your booking. Handling delicate situations with empathy and genuine care is something we take great pride in, so hearing that she provided the best customer service you have ever received is really gratifying.
I will ensure your kind comments are passed along to Sinead, she will be delighted to receive your recognition.
We look forward to welcoming you and your friend on your spa break whenever you feel ready to arrange your visit.
Kind regards,
Anthony - Quality Assurance
Great service
Really helped me book the suitable dates and times perfectly!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Katherine,
Thank you for taking the time to share your review with us.
I am delighted to hear that Sophie was able to assist you with securing the perfect dates and times for your visit. Arranging a schedule that suits your plans seamlessly is always our priority, so it is wonderful to know you experienced such great service.
We hope you have a thoroughly enjoyable and relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Liked - but Such a shame no pool !
Liked....👍
▪︎ Excellent food, nice clean big
bed & a what a beautiful place!
Such a shame about the
inclusive leisure facilities not
being available due
to a serious incident in pool.
Dislikes/Inconvenience....👎
▪︎ We booked a friday night spa
stay, arrived to be told;
swimming pool was shut - major
incident and may open later.
Did not open for two days!
Manager no-where to be seen,
no offer of any compensation /
discounted rate on our next stay,
very disappointing!
▪︎ Rooms need to be cleaned
/checked regularly as we saw 3
Spiders in our room and
on walls in stairways.
We understand accidents happen but some kind of gesture from the Sedgebrook Hall Spa Hotel would have been appreciated and accepted. The bar & restaurant staff were amazing.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Anna,
Thank you for bringing your experience to our attention. We genuinely value and respond to all feedback we receive from our guests.
I am sorry to hear that your visit to Sedgebrook Hall Hotel was not as relaxing or enjoyable as we would have hoped, and it is disappointing to learn that you encountered several issues during your stay.
As a third-party booking agent for the venues featured on our website, we welcome feedback regarding our service as well as the hotel itself. For this reason, our review requests are sent in two separate parts. The first invitation focuses on the service provided directly by Spabreaks.com, such as our booking process, website experience, and communication. This is the review you have completed, although your comments relate to your time at the venue.
As your spa break took place over the weekend, a second review invitation was sent to you this morning specifically regarding your experience at the spa. This second review allows us to forward your feedback directly to the management team at Sedgebrook Hall Hotel so they can address these matters and make any necessary improvements.
I would be very grateful if you could complete that second form when you have a moment so we can ensure the venue receives your comments.
Additionally, if you would like to raise a formal complaint regarding your stay, please let me know and I will be happy to forward your comments to our Customer Relations Team. They will then liaise directly with the hotel and investigate this matter fully on your behalf.
Please accept our sincere apologies for the disappointment and inconvenience caused to you.
Kind regards
The Spabreaks.com Feedback Team
Seamless Booking, Excellent Help
The booking process was seamless and easy to navigate. Additionally, my experience with customer service was excellent; Bianka Radics was extremely helpful and responsive.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for taking the time to share your review with us.
I am delighted to hear that you found our booking process smooth and easy to navigate. Delivering an effortless online experience alongside excellent customer support is always our goal.
It's also great to hear that Bianka provided such helpful and responsive service. I will ensure your kind comments are passed along to her.
We hope you have a thoroughly enjoyable and relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Bianka Radics provided great customer service
Bianka Radics was outstanding and managed to help with my unfortunate issue within minutes, very good.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Connor,
Thank you for taking the time to share your review with us.
It is wonderful to hear that Bianka was able to assist you so quickly and resolve your issue within minutes. Our team always strives to handle any concerns efficiently and with care, so it is pleasing to know she provided such an outstanding level of support.
I will make sure your kind comments are passed along to Bianka, as she will be delighted to receive your feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
What a fantastic company to deal with
What a fantastic company to deal with.
Had issue with my stay , and made a complaint to spabreaks.com who contacted after I wrote my no so good feed back about hotel we went to.
Natalie, went beyond the call of duty to get us resolved and kept us informed at all times.
5 star treatment from a 5 star company thank you spabreaks.com and thank you Natalie.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Jim,
Thank you for taking the time to share your feedback with us.
I am delighted to read that Natalie was able to provide such exceptional support and resolve the issues you experienced during your stay. While we always aim for every visit to run smoothly, it is reassuring to know that our team kept you fully informed and brought matters to a positive conclusion for you.
I will ensure your kind comments are passed along to Natalie and her team leader, as she will be pleased to know her efforts made such a difference.
We appreciate your kind words and look forward to assisting you with your next spa break.
Kind regards,
Anthony - Quality Assurance
Had to amend booking rather last minute…
Had to amend booking rather last minute due to hospital admission. Booking couldn't be cancelled but spa breaks worked with the venue and got thd booking amended to a later date. Great service, helpful staff especially Bianka. Thank-you
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Gill,
Thank you for taking the time to share your review with us.
I am sorry to hear about your hospital admission, and I hope you are recovering well.
I am pleased that Bianka and the team were able to work closely with the venue to amend your booking to a later date for you. Rearranging plans at short notice can be stressful, so it is reassuring to know we could help relieve some of that pressure.
I will make sure your kind comments are passed along to Bianka, as she will be pleased to receive your feedback.
We look forward to welcoming you on your spa break when you are ready to visit.
Kind regards,
Anthony - Quality Assurance
Bianka was extremely helpful and kind
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Anna,
Thank you for taking the time to leave us your feedback.
It's lovely to hear that Bianka was so helpful and kind when assisting you. Our team always strives to provide warm, attentive service, so it is pleasing to know she looked after you so well.
Bianka will be delighted to receive your feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I have been emailing back and forth
I have been emailing back and forth , been sent to harbour hotel salcolmbe , expecting an overnight stay , 27 June ! I had booked it for may and then remembered I was only holiday to turkey !
My son had given me a voucher for a spa break so I used it I had to then add some money towards it which I paid223.00 extra ! Which brought it up to 373.00
I’d changed it for the 27 June arrived they said there was no recollection of my booking . They found it and said it wasn’t for a stay and the lady from the spa had gone home ! So harbour spa hotel salcombe and spa breaks will not be responsible !
So I landed up out of pocket 373.00 no spa nothing . Still no reply .
Lesley Nickles
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Lesley,
Thank you for leaving a review, we do value and respond to all customer feedback.
I am sorry to learn of the confusion and frustration regarding your reservation. Having looked into this matter, we have checked your booking and according to our records it shows as 16th May 2026 and there is no reference to 27th June.
We have reached out by phone today to offer our assistance as it is possible that all of your communications have been with the Harbour Hotel Salcombe rather than with Spabreaks.com.
Please feel free to return our call or contact our Customer Service team directly so we can look into the correspondence further and help bring this matter to a clear resolution for you.
Kind regards
The Spabreaks.com Feedback Team
Stacy was so patient and helpful
Stacy was so patient and helpful, she resolved all my issues with so much grace
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for taking the time to leave us your feedback.
It's wonderful to hear that Sophie provided such patient and helpful service while resolving your issues. Our team always strives to handle customer queries with care, so it is pleasing to know she looked after you so well.
Sophie will be delighted to receive your feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Bianka
Spoke to Bianca this morning to change a booking venue and she was one of the most helpful people I have ever dealt with. She went above and beyond to rearrange this booking and can not thank her enough. A very valuable staff member of staff to Spa breaks. Thank you again.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Sheena,
Thank you for taking the time to share your review with us.
It is wonderful to hear that Bianka was able to assist you so brilliantly with changing your venue. Rearranging a booking can sometimes feel stressful, so I am pleased to know she went above and beyond to ensure everything was sorted for you smoothly.
I will make sure your kind words are passed on to Bianka. She is a valued member of our team, and she will be delighted to read your feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
5* service
Jessica answered any questions I had and handled the booking process very efficiently when the room I wanted was not available on the Spa Breaks website.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Andrew,
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jessica was able to assist you so efficiently when your chosen room showed as unavailable on our website. Our team always strives to provide swift support and find practical solutions so our guests can enjoy a lovely spa experience.
Jessica will be delighted to know her help was appreciated.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Jess was so helpful and replied to my…
Jess was so helpful and replied to my emails straight away. Fabulous service, thank you :)
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi ,
Thank you for taking the time to share your feedback with us.
It's wonderful to hear that Jess provided such swift and helpful support regarding your emails. Our team always strives to respond promptly and deliver a high standard of service, so I am pleased to know she looked after you so well.
Jess will be delighted to receive your feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Answered my query in a timely fashion…
Answered my query in a timely fashion and ensured i got what i wanted at a good price
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for leaving us a review.
It's pleasing to hear that your query was handled in a timely manner and that we were able to secure the package you wanted at a great price. Delivering efficient support and excellent value for money is always our priority.
We appreciate your positive feedback and hope you have a wonderful, relaxing spa break.
Kind regards,
Anthony - Quality Assurance
Very responsive
Very responsive and helpful when I couldn’t get what I needed from website
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Katriona,
Thank you for leaving us a review.
I am pleased to hear that Jess was able to assist you when you ran into difficulties using the website. We always aim to provide clear and efficient support over the phone and online chat, so it is great to know we were able to help you find exactly what you needed.
We appreciate your feedback and hope you have a wonderful and relaxing spa break.
Kind regards,
Anthony - Quality Assurance
Took payment twice, won't return..
Edit. Despite their reply to my negative review and a pending payment, they subsequently cancelled the payment back to me.....
Bought a spa voucher as a present. 3 hrs later they sent me another voucher and too another payment. Dispute them a knowledging it was an error still kept the £100 and won't reply to my email. I think it's a con site with awful service...
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Dale,
Thank you for taking the time to share your review with us.
I am very sorry for the delay you experienced regarding the processing of your voucher refund.
While my colleague did confirm over the phone that a full refund would be issued for your duplicate purchase, I apologise that this was not followed up with a written confirmation as it should have been after your subsequent email.
I completely understand how this lack of communication would cause unnecessary uncertainty and frustration.
I can confirm that your refund has now been fully actioned, and the funds should appear back in your bank account shortly.
Please accept our sincere apologies for the inconvenience and disappointment this situation has caused you.
Kind regards,
The Spabreaks.com Feedback Team
Customer service with heart
I had to cancel our trip due to a funeral and despite the booking being non refundable Bianca arranged for us to get a credit and did not charge us the cancellation fee. So wonderful to work with someone with such a kind heart. Please give Bianca a pay rise! She is a credit to your company.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Davina,
Thank you for taking the time to leave us your feedback.
I am so sorry to hear of your recent loss, and my thoughts are with you during this difficult time.
I am glad that Bianka was able to assist you with receiving a credit for your booking and waiving the cancellation fee. Our team always strives to handle delicate situations with empathy and care, so it is comforting to know that her kindness brought you some peace of mind.
I will be sure to pass your lovely comments along to Bianka.
We look forward to welcoming you when you feel ready to arrange another visit.
Kind regards,
Anthony - Quality Assurance
Bad customer service
Unfortunately, I was very disappointed with my experience.
I booked a spa package for myself and my sister, received a booking confirmation, and payment was taken. Later, I was contacted and told that the spa could not honour the date and time that had already been confirmed. I understand that mistakes can happen, but I expected a much better level of customer service in resolving the issue.
I spoke with Bianka, who I found to be unhelpful over the phone and she didn’t care much. Rather than trying to find a suitable solution, I was left feeling like my concerns were dismissed. The alternative offered was not at the time we had originally booked, despite the booking having been accepted and paid for. Even when I mentioned that I will be leaving that review I heard that I can definitely do it.
The most disappointing part wasn’t the booking error itself—it was the way it was handled. Good customer service is about taking responsibility and making the customer feel valued, and unfortunately that wasn’t my experience.
I hope the company improves both its booking process and the way customer issues are handled in the future. Waiting for my money back.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Martyna,
Thank you for bringing your experience to our attention.
I am deeply sorry to hear about the frustration caused by your booking being cancelled after payment was taken, and I completely understand your disappointment regarding how the situation was managed over the phone.
We aim to handle all customer interactions with care, understanding, and efficiency. It is concerning to read that you felt dismissed and that the service you received fell short of these standards. I appreciate you taking the time to outline what happened, as this feedback is crucial for us to improve both our booking systems and our customer support.
I can confirm that a full refund is being processed for you with our sincerest apologies.
Kind regards,
The Spabreaks.com Feedback Team
Choose locations better
We used this app to book a Spa. First time good experience. This time they offer the package in Bournmouth Hilton This hotel has nothing for a spa experience. They couldn t even find a slot for us for the treatment booked in the package. Very bad organisation. There is only a small pool, sauna and steam. Basic. So spabreaks.com should choose locations where they use to Spa package. This Hilton is so Basic. Only few chairs to relax. Depressing lights. It s good if you are a normal guest for the hotel and use these facilities. Not for a package which costs more that a normal overnight stay.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Katia,
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our customers, as it helps us monitor and maintain the standards across all our locations.
I am very sorry to hear about your recent experience at the Bournemouth Hilton, particularly regarding the issues with your treatment schedule and the facilities not meeting your expectations. As a third-party booking agent partnering with over 550 spas across the UK, we work closely with our hotel partners to offer enjoyable packages, and a situation like this is extremely rare.
However, as your treatment times were booked in directly by the venue themselves and communicated to you on the booking confirmation we would like to investigate further with the venue as to what happened as they should have been prepared for you.
Could you please email your booking reference to customer.relations@spabreaks.com and our Customer Relations team will personally follow up with the venue and look into this for you.
Many thanks,
Nick Palmer Chief Customer Officer
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