No stars if I could. This is my third month attempting to cancel my membership. Every time I get an “agent” to cancel my membership they refund the charge but never actually cancel the membership. I’m... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... Mehr ansehen
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... Mehr ansehen
Unternehmen hat geantwortet
I am ALWAYS so impressed with the absolute ease of ordering. The selections are devineas well! That would have to be my only complaint, if you could call it that, is there are TOO MANY shoes to c... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Kontaktinformationen
Vereinigte Staaten
- 888.508.1888
- www.shoedazzle.com
3.3
Akzeptabel
14'891 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nicely
Nicely, only problem I had and that's to keep trying to get my card information, set up and want to remove my card information after I finish using it
3. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Lennette,
We apologize for the inconvenience you experienced with our payment process. We understand how frustrating it can be to repeatedly be asked for card information, especially when you're trying to complete a purchase. We value your privacy and strive to make the payment process as smooth and secure as possible. We're reviewing our systems and processes to ensure that card information is only requested when necessary and that the removal process is clear and straightforward. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
BEWARE!!!!!!!!!
UPDATE!!!!! I forgot to mention I was originally a customer since 2006- 2015 and reopened my account in 2018. I’ve introduced many of my friends and family to Shoe Dazzle. Due to the issue I experienced below I canceled my membership especially since it wasn’t in the best interest for Shoe Dazzle to honor me as a VIP member!!BEWARE!!!!!!!!!! I have been a member since 2018 and have spent at least $1000 with this company. On this day the courier delivered my shoes to the incorrect address and all Shoe Dazzle was willing to give me was a refund and a credit of $10.
First of all the delivery was supposed to be on Sunday, today is Saturday. I asked for a refund and for them to deliver the shoes again free of charge. Keep in mind these shoes were on sale for $15.
That doesn’t seem like a hard thing to do since I’m a VIP customer. Nope they’d rather lose my business. I canceled my account. I will definitely be sharing this with others along with my family and friends that I brought onto this site.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Ro,
We're sorry to hear about your recent experience and truly appreciate your long-standing support as a member since 2006, along with your loyalty after reopening your account in 2018. We understand how frustrating it must be to have your shoes delivered to the wrong address, especially after your efforts to resolve the situation, and we regret that our support did not meet your expectations as a VIP member. It's concerning to learn that you felt your issue wasn't handled appropriately, leading you to cancel your membership after spending a significant amount with us. Your feedback is invaluable, and we recognize the importance of honoring our VIP members; it will help us improve our services and provide a better experience for all. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Love the site
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Diana,
I’m so glad to hear that you love the site! A positive online shopping experience can make all the difference. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I have ordered shoes & boots from this…
I have ordered shoes & boots from this company for actually years. I have never been disappointed. I do size up for a better fit specifically with boots.
30. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Rosemary,
Thank you for sharing your feedback! It’s fantastic to hear that you’ve been ordering shoes and boots from us for years without disappointment. Your experience and loyalty are truly appreciated, and we’re glad you’ve found a sizing approach that works for you, especially with boots.
Best,
Zeth
User friendly format
User friendly format. Hopefully I can remember to skip a month when I need to.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Kc,
Thank you for taking the time to write to us and express your thoughts regarding our skip-the-month feature. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Antwort von ShoeDazzle
Hello Y Purnell,
Awesome! We're so glad to hear you found our website easy to use! We put a lot of effort into making it user-friendly and enjoyable to shop on. Thank you for your feedback, and we'll continue to work on making our website even better. We appreciate your support! Enjoy your day!
Best,
Bonnie
Excellent as usual
Excellent as usual. Your sales are very nice especially being on a tight budget you can still look stylish. Thank you
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Roselle,
Thank you so much for your wonderful feedback! We’re so glad to hear that you consistently have a positive experience with us. It’s great to know that our sales help you stay stylish while working within a tight budget. We strive to offer fashionable options at accessible prices, and it’s so rewarding that we’re meeting that goal.
Best,
Allison
Very User Friendly
The variety of selections are great. I just ordered. I'll update more when shipment arrives.
Update, 1 pair didn't fit, 1 pair broke, 1 pair had to be returned. The customer service rep helped me with exchanges.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Dee,
I’m glad to hear you found the website user-friendly and enjoyed the variety of selections! It’s always exciting to place an order. However, I’m sorry to learn about the issues you faced with your items not fitting or breaking. That can be really frustrating! It’s great to hear that the customer service representative was helpful with your exchanges, though. I hope your next experience is much smoother and that you receive items that fit perfectly!
Best,
Lia
Love the shoes
Love the shoes , they fit nice true to size for most of them only a few were not I went back.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Candice,
Thanks for giving us a try, but we'd love for you to come back. I'm sorry about the fitting system though for our size chart. We strive to provide the best-fitting products that our members will love, and it's disheartening to learn that this was not the case for you. If you need help in the future, please don't hesitate to reach out to us, and we'd love to assist you further.
Best regards,
Chad
No selection of plus size clothes…
No selection of plus size clothes anymore... very unfair..2 for 1 VIP is cool though
5. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Charlayna,
Thank you for taking the time to write to us and I'm very sad to know that you are not pleased with our availability and selection. We understand how frustrating that can be, especially for a brand you love. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
Easy check out .
Easy check out .. The only issue is when you view an item just to check it out then you arrow back. It doesn’t leave you at the place where you left off. It takes you all the way to the top and you have to scroll Down and find where you left off. otherwise, I would’ve rated five star
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Georgette,
We understand your frustration with the website navigation. It's definitely annoying to have to scroll back up to where you were after checking out an item. We appreciate you bringing this to our attention and will pass it along to our team to see if we can improve the user experience. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
I love the quality of there shoes for a… pleased customer!
I love the quality of there shoes for a great price! Plus the shoe feels good on ur foot plus you are guaranteed to get what you see in The picture . I would recommend to buy there shoes. Thanks Shoe Dazzle ! What are you doing?
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Jakayla,
Thank you for your feedback! We’re happy to hear that you love the quality of our shoes and find them to be a great price! It’s fantastic to know that they feel good on your feet and that you receive exactly what you see in the pictures. We appreciate your recommendation and are committed to maintaining high standards for our products.
Best,
Zeth
I Dazzle with Shoe Dazzle
I love ordering shoes from this company. They're always Great on Style, colors & versatility. Such class & style, I get so many compliments. I revived a coupon to save an extra $15 though, not sure what happened to it??? Site kept saying I had $15 to spend??? I selected it but not sure if it was taken off?
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Erica,
We’re happy to hear that you love ordering shoes from us and appreciate the style, colors, and versatility! It’s wonderful to know you receive so many compliments. We’re sad to learn about the confusion with your coupon and the discount not being applied as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Me siento decepcionada
Hola qué tal , todo muy encantador hasta que pagas ! :/
Primero te dice que el precio es de $10 dlls …en el envío te dice que es gratis , y una vez que ya pagaste , te cobra el envío y los precios que aparecen al principio no son reales …. La página se trabó muchísimas veces y me sacaba de ella …. Deberían revisar esos datos
10. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
¡Muchas gracias por informarnos! Nos alegra saber que tu paquete llegó sano y salvo y justo a tiempo. Si hay algo más que pueda hacer por ti o si tienes más preguntas, no dudes en comunicarte conmigo. Siempre estoy aquí para ayudarte.
¡Disfruta de tu compra y que tengas un día maravilloso!
Atentamente,
Ivy
Easy to buy eventhoug I don't like how…
Easy to buy eventhoug I don't like how the vip créditos work. I think they are unfair.
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Gabriela,
I'm sorry to hear about your dissatisfaction with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Looking good without going brok
I just bought 4 items. I can't wait to wear my new boots with my weekender bag when I head to Texas in November!! And the discounts!!! Shoedazzle, you are my new best friend 🧡!!!!
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Linda,
We’re happy to hear that you’re loving your new items and that you’re excited to rock those fabulous boots and your weekender bag on your upcoming trip—what a stylish combination! We're glad that you’ve found the perfect travel companions, and we can’t wait for you to enjoy them. We believe looking good shouldn’t break the bank, and we’re pleased that our styles, quality, and discounts have brought you joy.
Best,
Allison
The purchase process was very simple
The purchase process was very simple. The price was remarkable.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Catherine,
I’m glad to hear that you found the purchase process simple and the prices remarkable! It’s always a plus when shopping is easy and affordable. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia
Reps that have trouble with customer service
I was speaking with Omar Rep. I feel like since I was asking multiple questions he didn't know the answer to he disconnected which was very unpleasant & rude . I still made my purchase & will always continue to shop with Shoedazzle cause y'all have a outstanding selection for all different outfits thanks for letting me share my experience.Continuing from previous: I received a response before the end of day about this experience Thanks Ms Bonnie for your prompt response & heart felt words of understanding ❤️ I will continue to let my friends/ family know where I purchase certain shoes that goes great with my attire I would also like if You would let the team know that if they get a call & for whatever reason it gets disconnected to be able or willing to follow through to make sure All Questions & Concerns are addressed & Meet to Our Satisfaction. Thank you for Your help & time in this matter.
14. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Christie,
We are truly sorry to hear about your experience with our Member Services Team. It’s disappointing to know that you felt treated rudely and that your questions weren’t properly addressed. That’s certainly not the level of service we strive for. We appreciate your continued support and kind words about our selection. Your feedback is important, and we’ll make sure it’s shared with our team to improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Based on what i just read on the…
Based on what i just read on the previous comment, i am afraid to purchase from this site. I really like the merchandise, but i don't want to be a victim of scam.
12. September 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Lakesha,
We truly apologize for your experience regarding the comments you read on the website. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best.
Lia
Bad customer service
I made one purchase from this company back in 11/2019 and they started taking 49.95 from my account since then to 5/2024 for membership that I did not sign up for. They promiss returning my money back to me and its been almost 6 months now and I have not yet received a penny from them. This is not a good company to do business with.....
11. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Kamara,
We're really sorry to hear about the issues you’ve faced with unauthorized charges and the delay in getting your refund. This is not the experience we want for our members. We understand your frustration and will review this to ensure your refund is processed as quickly as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
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