No stars if I could. This is my third month attempting to cancel my membership. Every time I get an “agent” to cancel my membership they refund the charge but never actually cancel the membership. I’m... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... Mehr ansehen
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... Mehr ansehen
Unternehmen hat geantwortet
I am ALWAYS so impressed with the absolute ease of ordering. The selections are devineas well! That would have to be my only complaint, if you could call it that, is there are TOO MANY shoes to c... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Kontaktinformationen
Vereinigte Staaten
- 888.508.1888
- www.shoedazzle.com
3.3
Akzeptabel
14'891 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Daughter was charged a $49.95 VIP Membership
My daughter was charged a $49.95 VIP membership for which she did not knowingly signup. This is very disappointing and the response she received when she called the Customer Service was for the person that answered to hang up while she was sharing her negative experience.
In reading the reviews here it seems VIP Membership charges are a frequent issue for customers. This indicates to me a business practice which might be deceptive at worst and not clearly stated to customer in a way that can be easily understood.
I will be reaching out to customer service Monday AM.
This is incredibly disappointing and an unnecessary approach to online retail and customer service.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Stella,
We’re truly sorry to hear about the experience your daughter had with the VIP membership charge. We understand how upsetting this must be, especially when it wasn’t clear how the membership was signed up for. It’s concerning to hear about the interaction with our Member Services Team, and this is certainly not the experience we aim to provide. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
It was easy to order love the saving an…
It was easy to order love the saving an I think I will shop here again keep up the good work
12. April 2024
Bewertung ohne vorherige Einladung
Cheap low quality shoes that are…
Cheap low quality shoes that are overpriced and horrible customer service. Do not recommend!
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Brandie,
We're sorry to hear about your disappointment with the quality of the shoes and your experience with our Member Services Team. This isn’t the experience we aim to provide, and we understand how frustrating it can be when products and services don’t meet expectations. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Don’t you ever buy here
Don’t you ever buy here. It’s a total scam , i suddenly was charged 49.95 dollars from this place and I only buy once from them , and it was 4 months ago
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Lazara,
We're sorry to hear about this unexpected charge and the frustration it caused. It sounds like the charge might be related to the VIP membership. We understand how upsetting it can be if this isn’t clearly understood. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Quick shipping and Great quality.
Quick shipping and Great quality.
3. Dezember 2024
Bewertung ohne vorherige Einladung
I have been a member since 2015
I have been a member since 2015, abd enjoy the variety of choices.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Prices were lower without the credit
Prices were lower without the credit. Evil model
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Maegan,
I'm sorry to hear about your dissatisfaction with our pricing. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Great Sale and Discounts
Great Sale and Discounts
Awesome Reward points
Easy to navigate
2. Dezember 2024
Bewertung ohne vorherige Einladung
I usually love Shoe Dazzle
I usually love Shoe Dazzle. I've been a customer from the start. Today, I used a coupon code and it said it was successfully applied, however, my total amount did not change. That is not good service.
12. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Patricia,
We're sorry for the confusion and frustration caused by the coupon code issue. It's disappointing when a discount appears to be applied but doesn’t reflect in the total amount. We understand how important it is for promotions to work seamlessly and for the process to feel transparent. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
They need to change their policy back…
They need to change their policy back to credit for credit. If I have a $50 credit I should be able to use the credit to any purchase!
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Jessica,
We’re sorry for any frustration caused by the current policy. We understand how important it is for credits to be as flexible as possible, and we appreciate your feedback. While the policy has changed, we’re always working to improve the experience, and your thoughts will certainly be shared with the team. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
REMOVE MY $49,99 membership fee
O already purchased shoes WHY ARE YOU CHARGING KE A MEMBERSHIP FEE? I already purchased this month. If you co time to charge a “membership fee” pleas REMOVE ME FROM SHOWDAZZLE! Not worth it
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Jan,
We apologize for the confusion and frustration you experienced with your ShoeDazzle membership. We understand how upsetting it is to be charged for a membership when you feel you've already made a purchase for the month. We strive to provide clear and transparent billing practices for our members, and it seems we fell short in this instance. We're committed to reviewing our billing processes and ensuring that our members are aware about the membership and billing cycles. We appreciate your feedback and will use it to improve our member service and provide a more positive experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I’ve yet to hear back from ShoeDazzle regarding this theft.
Update: 12/13/24 - ShoeDazzle has corrected the issue. The problem was with their shipping partner who’s driver was not careful in his/her delivery. I’ve been in communication with ShaeDazzle’s representative who’s been accommodating and reshipped my order, free of charge. Therefore, I’ve changed my rating and review. The quality of boots I received is good and I only removed 1 star because of the experience I had.
Response 11/22/24 - I don’t see where to respond to ShoeDazzle’s comment so updating my post.
Bonnie, I have provided the requested information via Trustpilot. Can you please advise next steps?
Original post:
I’ve yet to hear back from ShoeDazzle.
The purchase process was easy and the first time buyer discount was good, but I didn’t want to pay $14 for express shipping so I did the standard ground shipping. I’m not sure if that’s what made a difference, but the delivery driver delivered my package to the wrong house. I went to check with this “neighbor” who claimed they didn’t see the package, though I have the picture of it being delivered to their house. So now my package was just stolen at this point all because the delivery person delivered it to the wrong house! IF Shoedazzle replaces the order, I may change my review, but until then, I’m not satisfied with them. The shipping company they use has represented them negatively affecting my experience with Shoedazzle.
17. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Yema,
We sincerely apologize for the incredibly frustrating experience you had with the delivery of your order. We understand your disappointment and frustration with the package being delivered to the wrong address and subsequently stolen. We strive to provide a seamless and reliable delivery experience for all our members, and it seems we fell short in this instance. We're committed to investigating this issue with our shipping partner to understand how this error occurred and to prevent similar situations from happening in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I had some problems putting my order…
I had some problems putting my order in. I changed a VIP credit and it went through. I don’t know why I had to change it. I was very disappointed.
21. November 2024
Bewertung ohne vorherige Einladung
Its It's always good to know I'll see what I want.always nice to see and be able to…
Its always nice to see and be able to acquire on trend footwear from SHOEDAZZLE. I really appreciate what they do to make their site Satisfying to check out the latest items available.
Rogee L.
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Rogee,
Thank you so much for your thoughtful feedback! We’re happy to hear that you enjoy shopping for on-trend footwear at ShoeDazzle. We work hard to keep our collection fresh and exciting, so it’s wonderful to know that you find our site both satisfying and enjoyable to browse for the latest styles.
Best,
Allison
Sorry, you have been blocked You are unable to access shoedazzle.comver view your site
Why can I never view your site? I always get blocked.
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Leigh,
We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding our website and I understand how annoying that must be to not be able to access it. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Antwort von ShoeDazzle
Hello Jhay,
Thank you for your feedback! We're so glad to hear that you think highly of our company. Your satisfaction is our priority, and we appreciate your support.
Best,
Zeth
The deals and shoes are always great!
9. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Teion,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and promotions! We work hard to provide reasonable and competitive solutions so that everyone can enjoy their favorites without going over budget. We appreciate your choice and hope to be of further assistance to you soon!
Best regards,
Chad
Your service staff were very…
Your service staff were very knowledgeable extremely helpful and patient!
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Susie,
That’s fantastic to hear! It’s so important to have a knowledgeable, helpful, and patient Member Services Team, especially when you need assistance. It sounds like they really went above and beyond to ensure you had a great experience.
Best,
Lia
USE CREDITS RIGHT AWAY
Forgot about credits I had, they apparently expire, then when I asked for either a refund or just to use the credits right away, they refused. So they basically took $80 from me. Free money for them. Glad they like ripping people off. Also their shoes aren’t even good quality anyways, so I just canceled my subscription and will never buy shoes from them again, nothing special about them.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Sam,
I'm sorry to hear about your dissatisfaction with our credit system and products. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
My credit expired and there was not any…
My credit expired and there was not any notifications sent. Also when it was expired I was charged before the date I was supposed to be charged. I will be canceling after I spend all my credits.
3. November 2024
Bewertung ohne vorherige Einladung
Antwort von ShoeDazzle
Hello Latashia,
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is to be notified about expiring credits and to have accurate billing. We're reviewing our systems and processes to ensure that all members receive timely notifications about expiring credits and that billing is accurate and transparent. We're committed to resolving this issue promptly and ensuring you have a positive experience with us. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
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