Ship It Appliances Bewertungen 

Ordered a fridge freezer and to be honest the delivery time was great. I opened the package and there was a huge dent on the side, was advised it was cosmetic damage and they would off me a measly £30 refund. I have emailed them multiple times to arrange collection of the item yet have had no reply. Customer service is shocking.

No Customer service, what a joke

Had problems paying through the website due to my bank but the customer service was great and offered to list the item on ebay for me.
Thank you

Overall good experience, appliance was the cheapest I found and with free delivery. The only small issue I had was I ordered on a Sunday before 2pm the website says Free next day day delivery if ordered before 2pm Mon-Fri. Because I ordered this on a Sunday I assumed this meant I would get it Tuesday. This is not specified when placing and paying for the order. I had to wait until it was dispatched and I recieved co.firmation from DPD. Even then I didnt find out it was being delivered until 1 hour before delivery on Monday morning. Everyone loves to get it early but a freezer is not something you can leave in a safe place and I had already got to work. Luckily my neigbours were home and were able to take this in. Not so much a negative just very difficult to plan to be home for something like this. Worth amending the wording on the site and advising of del date in confirmation email. Other than that, happy with my appliance packaging intact no issues :)

Ordered on a Saturday and it arrived Sunday morning - standard free delivery.
Packaged really well
Easy set up
Registered 2 year warranty easily
So far very highly recommended

Item was easy to find on the website easy to order and delivery was in quick time item itself is good would recommend.

The product that was cheap and flimsy. To return it cost almost cost almost as much as the product. The warehouse then lost the product. When they found it, I then had to wait 2 weeks for a refund. Do not use this company.

We bought a fridge freezer of debenhams but it came from shipit appliances on the 7th of may we returned it unopened because it was to small contacted debenhams they arranged for it to be picked up on the 14th of may by dx they took it bacl to the warehouse on the 19th of may since then nothing we are still waiting for our refund the 1sy of june clearpay takes another 2 payments out and loads of messages and emails to debenhams and shipit appliances nothing it so frustrating how they can do this to a disabled pensioner well i will be taking this further stay away from these 2 companys disgrace thats all i have to say

Awful service wife order a freezer at 10am on Tesco market place, for a Sunday delivery, the delivery never showed, customer service was rude and told my wife she was a liar and did not order at 10am, as the order did not show on their system at 10am.
Cancelled the order due to not having a decent delivery slot, still waiting for a refund 11 Days later, avoid this company at all costs and make sure they don’t supply you goods from Tesco Market place.

Great delivery no problems at all
Having to wait for electrician to connect cooker hood

I had a very poor experience with this company. The kitchen hood I received arrived heavily damaged and was completely unusable. Despite contacting the company and providing photographs of the damage, they refused to replace the item or take responsibility for resolving the issue.

We have unfortunately had to seek legal advice due to the lack of support and unwillingness to meet their responsibilities as a retailer. The customer service throughout has been extremely disappointing, and the overall experience has left us with little confidence in this company and out of pocket.

In contrast, we have previously used companies such as Devine Distribution and Marks Electrical for other properties and have always received excellent service from them.

I would not use Ship It Appliances again and would not recommend them based on our experience.

On time delivery, well packed, looks good, easy to fit, works well, thank you.

I'm in Northern Ireland and couldn't find a retailer who would ship a slim freezer here. Tried all the major retailers, including Amazon. Found Ship It and had the freezer in a couple of days. Great effortless transaction and a great price.

Great range of products at great prices. Next day delivery on a Sunday! Great company 👌 happy to recommend

An easy process from start to finish. Item delivered within 48hrs of ordering and arrived in tip top condition. I must say that the service received was just brilliant.
Would highly recommend to anyone.
Thank you and well done 👏

Very competitively priced product (charcoal filter) with super fast delivery - recommended supplier

Firstly the order was supposed to be delivered on a Sunday & it was delivered the Friday before, which many people would appreciate but the one hour notice of the new date caused lots of stress as the old fridge had not been removed.

Then the driver left the fridge at the bottom of the stairs, blocking access to a stairlift, causing the disabled owner to have to sleep downstairs in a chair for four nights until his carer could move the fridge six foot into the kitchen. Absolutely disgusting behaviour from the driver, he could clearly see the owner was disabled

Arrived the day after ordering, so cannot fault the delivery service. I will hold judgement on the actual gas hob until we've used it, as we're waiting for an electrician to sort out a three pin plug socket underneath it.

This is absolutely unacceptable, I received a broken/faulty freezer which was cracked and dented in multiple places and did not close. After I sent multiple photos and video showing the door does not close minutes after receiving the delivery, they agreed to pick this up 10 days later, this huge box is highly inconvenient as the appliance is heavy I am unable to move it from where it was delivered. The collection driver arrived today alone and refused to take it upon realising it was a freezer and too large for him to carry alone. He told me to tell the company to reschedule the collection with two pick up people. The company refuse to provide a refund or replacement until the broken freezer is returned but they cannot arrange to properly collect it. Will not be recommending or purchasing from them again.

Ordered a Freezer on 23/03/26; Delivered on 30/03/26. Upon delivery, was allowed to stand for the 4 hours before plugging in, only to notice that after several days plugged in, it was still not getting cold. Was reported to "Ship it appliances" on 02/04/26 and was asked to send photos and details of the issue. Replacement was offered but not back in stock until middle May ! A repair was offered but declined by us as we didn't want a "new" item repaired from day 1. Freezer was arranged to be returned and collection booked for 23/04/26. Incorrect address was communicated to driver, who refused to redirect to the correct address "as it was not on his route". A collection was arranged for the following day (24/04/26) but failed to collect. Finally the freezer was collected for return on 29/04/26. I rang on 12/05/26 requesting confirmation that item was received and when the refund will be processed. It was confirmed that they are waiting for the Finance team to process. Called again today (19/05/26) as it is now almost 3 weeks since collection and still no refund. Customer services cannot advise how long it will take to process, and they do not know how long it "typically" takes. I have now requested this to be escalated, and also quoted consumer rights act 2015 which states that a refund should be made within 14days of receiving an item that has been returned for a refund. Lets see how long it takes !!! I must state that this is a second freezer ordered for my father in-law - No issues what-so-ever with the first item or delivery !!