Ship It Appliances Bewertungen 

I bought a new fridge freezer it arrived damaged I asked for a partial refund they have offered me £25 back from £169.99 because the damage is cosmetic so it would seem it’s ok to send a new damaged item to a customer and expect that customer to be happy with the awful condition it arrives in because it’s cosmetic. Do not buy from this company.

Excellent service again from Shop it Appliances & super fast shipping highly recommended

All good excellent service quick delivery better than all the rest.
Cheers.

Delivered on time. Driver actually rang door bell makes a change. Definitely use this company again quick and easy

Good price and quick delivery. No issues

Had the exact filters I needed - dispatched quickly and were well packaged. Very happy thanks.

Communication is non existent: no email confirming purchase, no sales receipt, no response to chat, email, telephone number listed in marketing email, but number when dialed number is unknown. Terrible customer service, would not buy from them again. Having said that marketing email trying to flog extended warranty arrived promptly. Goods arrived in working order in timely manner.

A little sceptical when reading the reviews, but I found the website helpful, and precise when looking for a spare part.

I had an email acknowledging the order and the item was dispatched the next day. The order arrived the day after, so my experience with Ship it appliances was a very positive one ..

Waited weeks for the item to be collected. I am still waiting for a refund of an item I returned within the returns window, still in its original packaging. I have spoken to numerous members of staff who have all said I will receive my refund within 5-10 working days but it never arrives. Filed a complaint with Trading Standards. Awful service.

Absolutely infuriating experience! Dishwasher delivered damaged so I email Customer Services on 20/09 (with photos of damage) and ask for it to be collected and replaced. No answer to my email so I have to use my lunch break to telephone Customer Services. I spoke to Advisor who asked me to confirm who I was and then clearly stated I would need to send more photos as the ones I’ve sent they can only see 1 dent. (So my email had arrived and been seen then?) I asked is there any difference between if there is 1 dent or 2 anyway? They said the photos I send will help decide how to proceed. I repeat I want it collected and replaced. While still at work I send a zoomed in photo of the damage. I received the email asking for more detailed photos including in original packaging etc. I send this across and again radio silence. I have to send another chaser email on 23/09 and use my lunch break again to telephone (no answer). By this point I’m getting rather irritated by having to keep checking my emails and being ignored.
Today is 24/09 and during work I have to call Customer Services AGAIN and same person answers. I explain and prove who I am and the reason for my call.. They don’t apologise and just says they will get someone to collect tomorrow and once it’s received back they will send out a replacement. Once arranged I ask why I have been ignored and was told ‘we’re on skeleton staff’ again no apology. A seemingly genuine apology for causing inconvenience is all that was needed. Also Ship it appliances may want to bear in mind they will receive much less telephone calls (from irate people!) if they reply to their emails.
I then receive a rude email from same person informing of collection between 7am and 7pm threatening if nobody is there I will incur a ‘recollection charge’ and it would ‘delay the outcome’. A bit rich don’t you think after you’ve delayed my outcome all week? And arranging the collection took less than 5 minutes to do and for collection to be the very next day?

Bought a 100 cm cooker hood and get it delivered next day at no extra cost. The item purchased was as described and we love it.

Ordered a glass splashback (6th Sept)it has been sat in PWS (parcelforce world wide shipping) for a whole week and still no signs of moving forward. I have emailed the company and had no response from their customer service.

I am not sure 'Ship It' is the right name... maybe they should rename their company 'Ship it only at the ground floor level' or 'Ship It can't be asked'.... We ordered a standing freezer and they left it downstairs telling us they could not bring it up... we ended up having to break our back to bring it ourselves on the first floor... The appliance is also now damaged... disastrous!

Absolutely cracking company. Ordered a new induction job (Friday) after mine smashed (dropped jar on it 😳🙄) delivered it next day via Royal Mail. Brilliant. Fitted it Saturday afternoon all working as if nothing happened.

Totally blank you on returns like you have never bought off them. Pay extra from a local firm for the security of knowing you are covered if an issue arises.

I ordered an SIA CHL60BL cooker hood late on Sunday afternoon. It was prepared and dispatched at around 3:50pm that same day—barely an hour after I placed the order—and arrived via Parcelforce before midday on Monday.

That turnaround was genuinely impressive, particularly as delivery was free. The outer packaging arrived in good condition, and Jacqui also took the time to acknowledge the positive feedback I sent afterwards.

Excellent service from ordering through to delivery. Please pass my thanks to everyone involved.

Great prices, delivered fast and safely

Excellent company to deal with, excellent quality and price very fast delivery many thanks.