I paid extra for prompt delivery (despatch within 1-4 days according to the website) in the knowledge that I was going on holiday a week after placing my order. The next day I was notified that the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had been eyeing on the elephant chairs for almost a year but was put off by negative comments here. Glad I went ahead. The chairs arrived beautifully and are totally valued for money. It took... Mehr ansehen
Ordered before looking at reviews and then got worried! We ordered a chair, it arrived in approx 10 days, the website says .co.uk but the items are shipped from Sweden or Denmark - we didn’t get charg... Mehr ansehen
Extensive products at good prices but I had an unsatisfactory experience when attempting to return an item. You have to email to arrange a return, you can't arrange it on the website. It was ten days... Mehr ansehen
Unternehmen hat geantwortet
3.0
Akzeptabel
4230 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
SCAMMERS.
SCAMMERS. Don’t buy here.
Was sent broken item, nobody is answering
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Royaldesign.co.uk
Dear Customer,
thank you for your review.
We are very sorry to hear that something from your order arrived broken.
Unfortunately we cannot see which order this refers to, so kindly ask that you respond to the request we have sent you in order for us to help you further.
Kind regards,
Royal Design
Item was of excellent quality
Item was of excellent quality, ordering process was simple and delivery trouble-free.
9. August 2024
Great service well done.
8. August 2024
The product is nice and the delivery…
The product is nice and the delivery service is good
8. August 2024
Antwort von Royaldesign.co.uk
Dear Customer,
thank you for your review.
An order confirmation is sent to the email provided at check out as well as an email with tracking information once the order is processed. We can see this has been sent to the email address provided, but are sorry if they have not been received.
We can see that you have been in contact via email with our customer service team who have helped you further.
Kind regards,
Royal Design
AVOID THIS COMPANY
AVOID THIS COMPANY, I bought a floor lamp for over £600, it does not work, I emailed them and they asked for a video of proof, I sent excellent video proof, I’ve had no reply for over a 7 weeks now, I have sent many emails and yet no reply still. Absolutely shocking service. SCAMMERS
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Royaldesign.co.uk
Hi,
Thank you for taking the time to leave a review.
We apologise that the claim you have registered with us has taken time and we do understand that this is disappointing.
I can see that we have an open case and that the last information you received from us was July 2nd.
Your complaint is still in the review process with the supplier. Unfortunately, we also experience higher pressure and have longer response times due to vacations time.
We will do everything we can to get you an answer from us with a solution on how to proceed. Our complaints department will get back to you as soon as we receive it.
We thank you for your feedback and will take it further internally.
Best regards,
RoyalDesign
Great product
Prompt delivery. Soft but sturdy door stop which will not scratch our kitchen door. It blends in subtly with our decor.
2. August 2024
Worst e-shopping experience ever
Placed an order on the 18/07 and after two weeks of waiting and contacting costumer service twice, I finally got told that there was an error with my order and my item its not available anymore and wont be because it was discontinued. Truly poor service and the fact that they are not even concerned about informing people about their order status is inadmissible.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von Royaldesign.co.uk
Hi,
Thank you for taking the time to leave a review.
We are sorry that your experience with your purchase did not go as expected. We understand your disappointment caused by this.
We thank you for the feedback.
Best regards,
RoyalDesign
After waiting ov
Damaged table
After waiting over 13 weeks for delivery my table arrived today and it is damaged due to inadequate packaging.
31. Juli 2024
Antwort von Royaldesign.co.uk
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear that the table you have been waiting for arrived damaged and we understand that this is frustrating and disappointing.
I can see that you have send us an email with photos and I have now responded.
You are welcome to contact our customerservice if you have further questions or concerns.
Best regards,
RoyalDesign
Good service
I ordered a salad shaker which arrived in good time and in one piece which was a relief as it was made of glass.
30. Juli 2024
Excellent
Ordered some moomin mugs. Came from Sweden after approximately a week. No complaints.
10. April 2024
Poor customer service
Received a faulty item, immediately contacted the team with details, photos and a request for replacement/refund. It has been more than two weeks now and still no response from the team :(
16. Juli 2024
Antwort von Royaldesign.co.uk
Hi,
Thank you for taking the time to leave a review with us!
We are truly sorry to hear about your disappointing experience, and we appreciate the time you took to provide feedback.
Our claims department are reviewing your case and will get back to you shortly, we are sorry for this wait.
Best Regards,
Royal Design
Customer service needs work
Great product, except arrived damaged and they aren't getting back to me despite multiple emails
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Royaldesign.co.uk
Hi!
Thank you for writing a review!
We are sorry that we have not met your expectations.
We would like to assist you with your matter, but as we are missing order details, please could you provide us with this information either by updating your review with the order number or by contacting our customer service and referring to your review.
We look forward to hearing back from you!
Best regards,
Royal Design
Quality products delivered safely
Website easy to use, with good navigation and images. Product delivered safely and on time. Postage a little expensive.
29. Juli 2024
Excellent service from Royaldesign.
Excellent service from Royaldesign.
Informed at all stages from order to deilvery.
Highly recommend
26. Juli 2024
Everything is crystal clear.
My crystal coasters arrived ahead of schedule and were brilliantly packaged for safety. I bought them as plinths for two crystal candlesticks and they compliment them beautifully. The price was very fair so I have no reservations in recommending Royal Design to all my family and friends. Thank you to all concerned in this transaction.
26. Juli 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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