I accidentally paid for 1 year subscription and I spoke to Mr. Lucas and he immediately refunded the money back to my card and he set me up with a monthly plan that I could afford. I love using this s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Not being very computer savvy, it was a bit of a challenge setting it up at first. However, I accomplished my goal and got the job I was going for, so I appreciated the help!
I would suggest this site for future resource and if i did'nt use my last 3.00 dollars for 14 day trail i would not have managed to find two jobs using 3 different versions of the resume template whi... Mehr ansehen
Unternehmen hat geantwortet
Signed up for the free trial and cancelled 2 days later but they have kept billing me. Please do not use this service as there are a ton of other legit resources out there with more transparency and c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Easily create an out of this world resume with expert content that can be customized just for you!
Kontaktinformationen
802 West Bay Road, PO Box 31119, KY1-1205, Grand Cayman, Kaimaninseln
- 844.363.0076 (US) - 1.844.284.4174 (CA) 1800.216.524 (AU) - 0800.443.388 (NZ)
- social@resumenerd.com
- www.resumenerd.com
4.1
Gut
1350 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Refusing to cancel my account
I have my account for the past six months. These attempts have been followed by six emails, at least. The phone number states that my call cannot be completed as dialed. 1 (844) 284-4174. They have continued to attempt to charge my account. When I did speak with someone and provided them with the account number, they said they had no record of the account.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from ResumeNerd. We provide multiple options available that include free and paid subscriptions.
Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on. Thank you for your time! Customer Service Team
The resume came out ok it’s a basic…
The resume came out ok it’s a basic build service. But of course when you go to cancel the subscription you no longer need. It is impossible I don’t recommend signing up, it will be miserable when you try to leave
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We appreciate your feedback. We're sorry you had trouble canceling your subscription. We'll review our cancellation process to make improvements. Thanks for bringing this to our attention.
They continually charged my account…
They continually charged my account without a monthly bill or any type of notification. I signed up for a trial, not to get ripped off for a year. Do not trust them. Total scam and very misleading.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I was very pleased with the serviced
I was very pleased with the service, I did a wonderful resume and received a request for an interview, however I thought I had cancelled it before the 14 days were up, however on July 4th , I had a $34 payment come out of my account, I called and received a wonderful young lady but I had trouble hearing her and understanding what she was saying, I think I received a partial refund but not sure
4. Juli 2025
Antwort von ResumeNerd
Hello,
We're glad you found our resume service helpful and secured an interview. We apologize for the billing confusion and difficulty hearing our representative. We want to ensure clarity regarding your refund. Please contact us so we can help confirm the details.
I used this 1 time for the free offer…
I used this 1 time for the free offer only to find you have billed me for months. The lady I spoke to today was to refund all the billings but only did 1 month refund. Will never recommend you!
30. Juni 2025
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Deseo cancelar mi suscripcion ya que…
Deseo cancelar mi suscripcion ya que automaticamente me llegan cargos y no se como hacerlo
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
¡Hola!
Gracias por compartir su opinión y comentarios sobre su reciente experiencia con nosotros. Agradecemos su honestidad y valoramos sus comentarios, ya que nos ayudan a comprender la perspectiva de nuestros clientes.
Con gusto le ayudaremos cuando tengamos más información. Espere un mensaje de Trustpilot solicitando la información de su cuenta.
¡Gracias por su tiempo!
Subscription cancelled
Good experience but I would like to mention that I have cancelled my subscription right after downloading my resume. My subscription cancellation date is 18th June (I have a proof of it). Please make sure no money gets deducted from my account in future!
Thanks
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We appreciate your feedback and are glad you had a good experience. We will ensure your subscription is cancelled as of June 18th, as you requested, and that no future payments are processed.
Fraudulent Methods
I signed up for Resume Nerd believing I was making a one-time payment. I never signed up for a subscription!! I was later charged multiple times without clear consent, warning, or transparency about a recurring subscription. No easy option to cancel but they will keep pulling money from your account!!! This practice is unacceptable! FRAUD!!!!!! Filing complaints with the Federal Trade Commission and Better Business Bureau.
Your website says there is a tab for cancelling subscription but it doesn't. You guys are fraud of the first order. New method of Fishing Scam
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We're genuinely sorry for the frustration and distress this situation has caused you. We understand your concern about the recurring charges and the difficulty you experienced with canceling your subscription. This is certainly not the experience we want our customers to have, and we sincerely apologize for the confusion and any inconvenience.
Our 14-day trial is designed to allow you to fully experience our service. It then auto-renews to our monthly access until you decide that it has met your expectations and you choose to cancel your subscription. We strive to provide this information clearly before, during, and after the initial purchase, as well as in the welcome email sent at the time of your subscription. However, it's clear that in your case, this information was not transparent enough, and we deeply regret that. We also apologize if the cancellation process was not as straightforward as it should have been.
We want to reassure you that we have successfully canceled your subscription and processed a full refund for the recurring charges as a sign of our goodwill. Please allow 7–10 business days for the refund to be available in your account. We take feedback like yours very seriously and are actively reviewing our processes to ensure clearer communication regarding our subscription terms and a more seamless cancellation experience for everyone.
We truly value your input and are committed to regaining your trust. We pride ourselves on providing excellent customer service, and we're dedicated to improving our services based on your feedback.
Thank you for your time and understanding.
Customer Service Team
I wasn't made aware I would be auto…
I wasn't made aware I would be auto billed almost $25.00! This is a total scam and sneaky site don't use it!
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
This website is completely a scam
This website is completely a scam and has ripped me off of over $180 due to misleading subscription cancellations and has yet refunded me.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
Upsetting experience
I made the 14 day trial purchase for my resume, which costed $1.75. However, what seemed like a one-time payment was actually a recurring subscription for $34.75 a month. I never signed up for a subscription. I had been getting charged monthly from February and didn't get asked for any transparent/clear consent. No email receipts even. This is very unethical and judging by all the reviews, they are aware that the recurring payments are not clear at all, but they are not doing anything to change their system or be clearer with their subscription plans. I'm a student living on a budget and this is really upsetting as I thought their pricing was very fair and affordable for students like me. Very disappointing as it would have been a pleasant experience otherwise. I haven't even logged in since the first purchase of $1.75. This could've been my gas/food money and this is really really disappointing and upsetting to think I had been paying for a service I have not even touched for months, when this money could've literally gotten me one more meal. By the way I got a receipt for my initial purchase of $1.75, but never got any receipts or communications about the 4 times they charged me $34.75. I have filled in a form and sent it in regarding this problem and honestly, if this doesn't get escalated, I'm going to file a complaint to consumer protection as I don't want anyone else to be in this situation, especially students like me. I believe any business should WANT to be clear in their pricing and subscription, especially after getting so many complaints about it :/
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion and the frustration this situation has caused. We would like to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial is designed to provide you with an opportunity to experience our service fully. It then auto-renews to our monthly access until you decide that it has met your expectations and you choose to cancel your subscription. To avoid any misunderstanding, we strive to make this information available to our customers before, during, and after the initial purchase. This information is also included in the welcome email sent at the time of your subscription. We understand that despite our efforts, this was not clear to you, and for that, we sincerely apologize. We are also very sorry to hear that you did not receive receipts for your monthly charges; this is certainly not our standard practice, and we are looking into why that happened.
As a sign of goodwill and understanding of your situation, we have processed a full refund for the recurring charges. Please allow 7–10 business days for the refund to be available in your account. We truly value your feedback and are committed to ensuring that all our customers receive the excellent service we pride ourselves on. We sincerely hope to have the opportunity to change your mind about us and demonstrate our commitment to your satisfaction.
Thank you for your time and understanding.
Customer Service Team
My resume was substandard no matter how…
My resume was substandard no matter how I put the information in. I no longer need this service. I canceled my subscription and still your company keeps taking my money. I want this stopped!
8. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
That’s a great experience I never had
That’s a great experience I never had. The representative is friendly, patience, helpful and honest.
28. Mai 2025
Antwort von ResumeNerd
Hello,
We're happy to hear that you had such a positive experience! It's wonderful to know the representative was friendly, patient, helpful, and honest. Thank you for your feedback.
Resume Nerd scammers fraud!
I signed up for Resume Nerd believing I was making a one-time payment. I never signed up for a subscription!! I was later charged multiple times without clear consent, warning, or transparency about a recurring subscription. No easy option to cancel but they will keep pulling money from your account!!! This practice is unacceptable! FRAUD!!!!!! Filing complaints with the Federal Trade Commission and Better Business Bureau
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
When called about the charge lacy was…
When called about the charge lacy was awesome and got it all dealt with
22. Mai 2025
Antwort von ResumeNerd
Hello,
We're happy to hear that the issue was resolved smoothly and efficiently. We appreciate you taking the time to share your positive experience with us!
Total Rip Off !!
Very expensive considering how many glitches it has. I have two, only two resumes and they still keep loosing one. Whenever I log in, I’m down to one. Yes, it was properly saved. Then, it keeps kicking off one of my jobs. And you can’t just insert it or change the chronology after you’ve done your resume. God forbid you try to cancel your membership. You will have to go around and around to get them to stop charging you. Looking for employment is hard enough, you don’t need these morons making it worse.
Run from these clowns. Serious.
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
Why are you taking money out of my…
Why are you taking money out of my account that did not authorize.
After reading other reviews I found that I was automatically put on a monthly subscription that I didn’t see any email about. It is quite easy to unsubscribe.
Happy with resume.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
I signed up for a $2 free trial in June…
I signed up for a $2 free trial in June 2024. Just realized today that I was b3ing charged $34 every month since then. I feel sick to my stomach that I didn't noticed. They're sneaky because they don't send you a monthly invoice hoping you won't notice. We'll it worked. I spend $417 on a service i didn't even use during the trial. My problem is being escalated to customer service now so if they help me I'll remove this review.
*update* they refunded me 6 of my 12 months so I raised by rating to 3/5 instead of 1/5.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
ResumeNerd rocks!
After using the resume tools and guidance provided by ResumeNerd, I saw a significant increase in interview invitations. The improvements made to my resume helped me better showcase my experience and skills, and the professional layout made a strong impression on recruiters. I'm truly grateful for the support—it made a real difference in my job search!
1. April 2025
Antwort von ResumeNerd
Hello,
We're thrilled to hear that our resume tools and guidance have been so helpful in your job search. It's incredibly rewarding to know that we've made a positive impact on your journey. We're dedicated to providing resources that empower job seekers to present themselves effectively and achieve their career goals. Thank you for sharing your positive experience and for choosing our services.
Great product, dishonest pricing structure
Honestly great product, I’m very displeased with the way that they lure you into a subscription unknowingly. Would’ve been a 5 star had they not done business that way.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von ResumeNerd
Hello,
We apologize for any confusion. To clarify, our basic services are free, but access to certain premium features requires a subscription.
To download in plain text format, click “Download,” then select “Plain Text (.Txt)” from the drop-down menu.
We hope this information resolves your concerns. If you have any more questions, please don’t hesitate to reach out. We’re here to assist you.
Thank you,
Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.