I could not work out how to access the 10% Spring discount. The place to enter the code did not appear to me anywhere. therefore, I spent $300 in one transaction and $100 in another without the $40 di... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was super surprised at how helpful the customer service email responses were when we had to change a booking. Nothing was too much trouble and their instructions were really easy to understand. You... Mehr ansehen
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I’ve used RedBalloon several times to purchase birthday gifts and have always found it so easy and convenient. There’s a great range of experiences to choose from, and I love being able to find and pu... Mehr ansehen
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Had no trouble doing my booking online had great time on the cruise lunch was lovely & fresh crew & captain very friendly great price even got a discount highly recommended
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- auch in
- Anbieter von Werbegeschenken
- Ballonfahrtenanbieter
- Reiseveranstalter
- Stadtrundfahrtenveranstalter
Vom Unternehmen geschrieben
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Vom Unternehmen geschrieben
Kontaktinformationen
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australien
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4.3
Hervorragend
1093 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Booked an experience 7 days out
Booked an experience 7 days out. I did not receive a conformation from the vendor and attempts to reach the vendor by phone and email on the day of the experience where unanswered. We then drove 1hr to the location to find there was no one there. After further investigation on the Vendors website it appears Redballoon system has let me book a day they do not operate. I am still waiting to hear back from the vendor on a resolution and outcome of my paid booking.
23. September 2026
Antwort von RedBalloon
Hi there,
We're so sorry to hear about this experience and can completely understand how frustrating it would have been to travel to the location without receiving a confirmation.
We've reviewed the booking and can see this was submitted as a booking request. These requests are sent to the experience provider to either approve or decline based on their availability, and in most cases this is processed within 24 to 48 hours. We appreciate you bringing this delay and the communication concerns to our attention, as this is not the experience we want for our customers.
We'll be following up with the provider to better understand what occurred and to help reach a resolution as quickly as possible.
Great gift ideas for that hard to buy…
Great gift ideas for that hard to buy for person
1. September 2026
Antwort von RedBalloon
Hi Anna,
Thanks for your review! We're so pleased to hear you found the perfect gift. Finding something for the person who has everything can be tricky, so we're glad RedBalloon could help.
RedBalloon refuse full refund when operator cancels trip
My friend had booked a voucher for hot air ballooning through Red Balloon for my birthday present. I booked in for the trip and subsequently the trip got cancelled. These things happen I get that. The ballooning company did the right thing and transferred the full amount back to RedBalloon. Unfortunately lately RedBalloon is now refusing to pay my friend back the money. It is daylight robbery that they have received the full refund and now refusing to pay my friend. I will never book anything through RedBalloon ever again nor would I recommend RedBalloon to anyone else. The customer service around this matter has also been extremely poor and tardy. Never again! and I actually don't understand why they are on trust pilot!!!
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von RedBalloon
Hi Marijke,
We're sorry to hear how disappointing this experience has been, especially as the voucher was a birthday gift.
We've located the booking and can see that we're currently waiting on some additional information from the original purchaser before we can review this further. We understand this has been a frustrating situation, and we appreciate your patience while we work through the next steps.
Our team remains committed to resolving this matter and will continue working directly with the purchaser as soon as the required information is received.
Bought voucher for 21st gift
Bought voucher for 21st gift.
Easy process to go through.
Thank you
22. September 2026
Antwort von RedBalloon
Hi Trish, thanks for sharing your feedback. It's great to hear purchasing the 21st birthday gift voucher was quick and easy.
Easy to Navigate
Easy to navigate and choose an experience. Fair range of choices.
19. September 2026
Antwort von RedBalloon
Hi Tracey,
Great to hear you found it easy to browse and choose an experience! Thanks for sharing your feedback with us.
Antwort von RedBalloon
Hi Jo,
Thanks for your review! We love being able to offer something for everyone.
Brilliant customer service
I was super surprised at how helpful the customer service email responses were when we had to change a booking. Nothing was too much trouble and their instructions were really easy to understand. You expect things to be hard and this was so easy. Thanks, Red Balloon.
9. September 2026
Antwort von RedBalloon
Hi Marie,
We love hearing this! Changing plans doesn’t need to be difficult, and we’re so pleased our team made the process nice and easy for you. Thanks for sharing!
An easy and quick process to buy gift…
An easy and quick process to buy gift vouchers and great selections of products.
20. September 2026
Antwort von RedBalloon
Hi Anna,
Great to hear! We love making gifting easy, with lots of experiences to choose from. Thanks for sharing!
Absolutely incredible
We booked this cruise for our honeymoon. And it was absolutely incredible to see the whales. The tour guide Andrew was nice and very knowledgeable. Would recommend to anyone.
Thank you.
12. September 2026
Antwort von RedBalloon
Hi there,
We love hearing this! It sounds like such a memorable experience for your honeymoon. So glad you enjoyed seeing the whales and had a fantastic guide in Andrew
18-09-2026
18-09-2026
I was given a fishing experience by my daughter for 2 people 3 years ago. I went to book the fishing trip this week on the 13-09-2026 with the fishing charter, only to be told that they no longer deal with RedBalloon because they are to difficult to deal with. The vouchers have a expiry date of 5 years but in small print which I did not read says they need to be booked and used in 18 months. What a contradiction. I contacted Red Balloon to get a refund only to be told that I was not eligible for a refund only a credit that was for the remainder of the 5 Year period. There is no other experience that I want so therefore I have lost the funds that I paid. Not good enough Red Ballon.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von RedBalloon
Hi Dennis,
We understand it’s disappointing when the experience you originally received is no longer available. Your voucher value hasn’t been lost and can still be used towards another experience from our range of over 5,000 options. We hope you’re able to find something else you’ll really enjoy.
E-Gift card not received after more than 10 hours
I ordered a e-gift card 10 hours ago and I have not received it yet. I called once and had three online chats to follow up. Each time I was told the issue will be resolved within the next 1-2 hours. When that didn't happen there was no follow up, but each time I received a customer service survey even though the issue was not resolved.... All in all a very unprofessional overall experience. IT issues can happen, but there should be backup processes in place when the main system fails. Surely they could have some emergency vouchers and codes that they can use when the IT system fails.
Now I have been told that this issue may be resolved tomorrow, which is after the occasion for which I needed the gift card.
Disappointing...
Update: two days later, I have still not received the gift card, even though the response to this comment falsely claims that it was resolved by the team.
I did receive another confirmation email of my order and another service email, claiming that the voucher would be sent within an hour - that was a day ago. Maybe the team should care more about resolving the actual issue rather than responding to reviews and sending out useless emails and surveys.
17. September 2026
Antwort von RedBalloon
Thank you for your feedback. We're sorry for the frustration caused by the delay in receiving your e-gift card. Unfortunately, the third party provider responsible for delivering our gift cards experienced an unexpected outage, which impacted the processing of some orders.
While the issue was outside of our control, we understand this did not lessen the inconvenience, particularly given the timing of your purchase. We're pleased that our team was able to assist and resolve the matter, and we appreciate your patience while the provider worked to restore service. Thank you for taking the time to share your experience.
Great day out
The tour was great we were super well treated.
Bonus points for as how easy it was to find parking
12. September 2026
Antwort von RedBalloon
Hi Gui, Thank you for your review. We're delighted to hear you had a great time and felt well looked after throughout the experience. It's also wonderful to know the convenient parking made the day that little bit easier. We appreciate you taking the time to share your feedback.
Shop closed - no class
Over 12 people arrived to participate in the morning ceramic class but upon arrival, we all found the store closed. As some of our group was from interstate, we were unable to do another day. They could not guarantee if the afternoon class would go ahead as they were unable to contact staff. Very disappointing as this was a birthday celebration.
13. September 2026
Antwort von RedBalloon
Thank you for your feedback. We’re very sorry for the disappointment caused, particularly as this was a birthday celebration and some of your group had travelled from interstate. Unfortunately, there was a miscommunication with the instructor scheduled to run the class, which resulted in the class not proceeding as planned. We sincerely apologise for the inconvenience and frustration this caused. After speaking with our team, we have processed a full refund for your booking. Thank you for your understanding.
I've purchased from RedBalloon on 4…
I've purchased from RedBalloon on 4 occasions and it's been a good experience.
The vouchers from the businesses have been excellent value.
8. September 2026
Antwort von RedBalloon
Hi Georgie,
Thanks so much for sharing your feedback and for choosing RedBalloon time and time again! It’s wonderful to hear you’ve enjoyed great experiences and excellent value from your vouchers.
Service had increased in value so had…
Service had increased in value so had make an additional purchase and was unable to book restaraunt even though they had available tables.
4. September 2026
Antwort von RedBalloon
Hi Darren, thank you for sharing your feedback. While the value of our vouchers remains valid for 5 years from the date of purchase, our Price Guarantee applies for 18 months, and this information is displayed on the voucher to help keep it clear and transparent for customers. We appreciate your feedback regarding the booking experience.
Quick and easy
13. September 2026
Antwort von RedBalloon
Hi Cheree, thanks for your review. It's great to hear the experience was quick, easy, and enjoyable.
Unfortunately
Unfortunately, our hot air balloon experience was cancelled twice.(8/9 and 16/9)
The first time, the flight was cancelled due to the pilot, and the second time, it was cancelled due to the weather. We were really looking forward to the experience, so having it cancelled twice was very disappointing and unfortunate.
I have emailed the company to request a full refund, as advised by their staff member over the phone. I hope the refund will be processed promptly and smoothly.
It’s a shame that we didn’t get the chance to experience the balloon flight.
8. September 2026
Antwort von RedBalloon
Hi there, thank you for sharing your feedback. We’re sorry to hear your hot air balloon experience was cancelled twice and understand how disappointing that must have been after looking forward to it. One of our consultants will be able to assist you with your refund request and provide further guidance.
It was so easy to process thank you
14. September 2026
Antwort von RedBalloon
Hi Margaret, thank you for your feedback. It's great to hear the process was easy and straightforward.
It is so easy to get a gift voucher
It is so easy to get a gift voucher. Then they can choose what they want for themselves.
14. September 2026
Antwort von RedBalloon
Hi Joanne, we appreciate you sharing your experience. It's great to hear the gift voucher made it easy for the recipient to choose something they'll love.
Antwort von RedBalloon
Thank you for your review. We're delighted to hear you had a great experience and that Josh made such a positive impression.
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