Polène Paris Bewertungen 

Antwort von Polène Paris

20. Sept. 2023

Dear Madam,

We are sincerely sorry for the delay you faced. The satisfaction of our customers is of course at the heart of our priorities and rest assured that we are doing our best to make sure that each of our customers has a pleasant experience with our brand.
Therefore, we apologize if there could have been any delay regarding the refund of your order. When a refund is issued on our end, this one usually appears in your bank account within a few days, however, it may take a little bit longer depending on your bank.
Finally, we could not find your request with the pseudonym used here, however do not hesitate to get back to us at the address contact@polene-paris.com if you have any additional questions regarding this matter. Our team will get back to you shortly.

We remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

20. Sept. 2023

Dear Madam,

We are sincerely touched by this feedback, and we are thrilled to read that you enjoy the model your ordered. Indeed, in case of a model only available as a pre-order, our team proceeds with its shipping as soon as its production is over and as it has passed our quality check so that you can enjoy it sooner rather than later.
Moreover, it is always a pleasure for us to share our passion for leather craftsmanship and we are hence delighted to read that the quality of your bag has met your expectations.

We remain at your entire disposal should you need any additional information regarding our collections and services,

Have a lovely day,
Polène

Antwort von Polène Paris

22. Sept. 2023

Dear Madam,

We would like to thank you for your feedback regarding the quality of our models.
Also, we are truly sorry for the delay you faced regarding your return request. Our team is doing its best to facilitate our return process so that this one is as smooth as possible for our customers. Your shipping label is therefore usually sent to you within a maximum of 48 hours after your return request has been registered. We will hence investigate the cause of this unusual delay and we present you our sincerest apologies for this inconvenience.

We remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

22. Sept. 2023

Dear Madam,

We thank you for this uplifting review and we hope that you will keep on enjoying our collections.

Our team remains at your entire disposal for any information,

Have a lovely day,
Polène

Antwort von Polène Paris

22. Sept. 2023

Dear Madam,

We thank you very much for your order as well as for this feedback. Indeed, we are truly pleased to read that your experience with our brand has met your expectations and we hope that our Cyme model fits your needs.
Moreover, we hope that you will like our next creations as well and we remain at your entire disposal should you need any information regarding our collections or services.

Have a lovely day,
Polène

Antwort von Polène Paris

3. Juli 2023

Dear Madam,

We are sincerely sorry for the incident encountered with your bag, which does absolutely not reflect the experience we usually offer each of our customers. In this regard, we want to assure you that this matter has been escalated in order for us to better understand what has happened and to prevent this situation from occurring again.
Indeed, the quality of our bag is of the utmost importance to us, and our team is also committed to offering repairs whenever possible.
Moreover, it goes without saying that we are terribly sorry for the mistake made regarding the exchange of your bag, and we kindly inform you that our team has gotten back to you by email earlier this morning.

We apologize again very sincerely and we remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

28. Juni 2023

Dear Madam,

We are truly to read that you enjoy our designs and craftsmanship. Indeed, the quality of the materials we use to make our models as well as the precision and care with which we create our bags is very important to us and it is always a pleasure to share this passion of ours with our customers.
Also, we are glad to read that you liked your overall experience with our brand, and we thank you very much for sharing this one here.

We remain at your entire disposal for any information regarding our collections,

Have a lovely day,
Polène

Antwort von Polène Paris

14. Juni 2023

Dear Madam,

We are sincerely sorry for this inconvenience. Also, return labels are indeed not included in your parcel, however, it is of course possible to return your bag by registering to our Return Center. A pre-paid shipping label is then provided to you by email, as well as all the necessary instructions to return your bag.
Moreover, rest assured that our team is at your disposal in case of any issue with your order and that our response time will not impact your right to proceed with a return of your order. Indeed, rest assured that the satisfaction of our customers is at the heart of our priorities, and our team is hence committed to getting back to you with a solution as soon as possible.

We present you our sincerest apologies and we remain at your disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

7. Juni 2023

Dear Madam,

We thank you very much for your order for this review. Also, we are touched to read that our model has met your expectations and glad to read that you were satisfied with the delivery services.

We hope that you will enjoy our next creations and we remain at your entire disposal for any information regarding our collection,

Have a lovely day,
Polène

Antwort von Polène Paris

29. Mai 2023

Dear Madam,

We are sorry that our bag did not meet your expectations. Also, we of course confirm that you can proceed with a return of your order by registering your request on our Return Center. A pre-paid shipping label will then be sent to you.
Once your return parcel is received by our workshop, your order is refunded within a maximum of 15 days.
Finally, we hope that the information provided by our team a few days ago has been helpful.

We remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

23. Mai 2023

Dear Madam,

We thank you very much for your order as well as for this uplifting review. Also, we apologize for the dlight delay of delivery your parcel encountered.
We hope that you will enjoy our Cyme bag and we remain at your entire disposal.

Have a lovely day,
Polène

Antwort von Polène Paris

5. Mai 2023

Dear Madam,

We are sorry if you have encountered any difficulty with our return process. Indeed, we do not provide return labels with our shipments, however, you can of course proceed with a return of your order by registering to our Return Center.
To do so, you just have to enter your email address as well as your order number (which you will find in the emails sent automatically after placing your order and after this one has been shipped) and you will receive your label by email.

Finally, we apologize for our response tie, which is unfortunately slightly longer than usual due to a large number of requests, and we hope that the assistance provided by our team was helpful.

We remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

3. Mai 2023

Guten Tag,

Es tut uns wirklich leid, dass unser Modell nicht Ihren Erwartungen entsprochen hat. Wir versichern Ihnen, dass unser Team versucht jede Anfrage zu beantworten.
Leider sind wir mit einer großen Anzahl von Anfragen konfrontiert, was zu einer langsameren Reaktionszeit als üblich führt. Abschließend möchten wir Ihnen mitteilen, dass wir die Rückerstattung Ihrer Bestellung bereits veranlasst haben.

Wir stehen Ihnen weiterhin zur Verfügung,

Polène

Antwort von Polène Paris

5. Mai 2023

Dear Madam,

We are sorry for our slightly delayed reply.
Also, as indicated on our website when placing your order, our Number Ten was unfortunately only available as a pre-order, with a shipping date set on April, 21st. Indeed, this model was being made in our workshop at the time you purchased it, reason why we could not offer you to ship it at an earlier date.

Finally, we have noticed that your Number Ten has been delivered on April, 26th, and we hope that both our bags have met your expectations.

We remain at your entire disposal,

Have a lovely day,
Polène

Antwort von Polène Paris

3. Mai 2023

Guten Tag,

Wir sind sehr dankbar für Ihr Feedback und danken Ihnen herzlich. Außerdem freuen wir uns sehr, dass Sie in unserer Kollektion ein Modell gefunden haben, das Ihren Ansprüchen entspricht.

Wir bleiben weiterhin für Sie zu Verfügung,

Wir wünsche Ihnen einen schönen Tag,
Polène

Antwort von Polène Paris

27. März 2023

Guten Tag,

Wir möchten Ihnen für diese nette Nachricht danken.
In der Tat legen wir großen Wert auf die Qualität unserer Modelle und es freut uns sehr zu lesen, dass Sie mit Ihrem Modell zufrieden sind.
Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.

Wir wünschen Ihnen einen schönen Tag,
Polène

Antwort von Polène Paris

28. Dez. 2022

Dear Madam,

We are sincerely sorry if our bags did not meet your expectations. Also, as it was the first time we received such feedback regarding our models, your pictures have been forwarded to our different teams, which have examined it. Therefore, we confirm that, as indicated in our last email, this phenomenon is possible depending on the storage of your bags.
Indeed, as leather is a natural and delicate material, it is important to make sure that your models are stored in a dry environment, away from heat and light, and placed in their dustbags (and preferably with tissue paper inside of them to maintain their shapes). Moreover, this phenomenon does not constitute a manufacturing defect but is in fact inherent to this material.

Finally, we would have been glad to offer you to proceed with the repair of your bags if such a solution was possible. However, as this mold is on the inside of your Number Ten and Umi, we regret to inform you that we do unfortunately not have this possibility.

We remain at your entire disposal,

Have a lovely day,
Polène