Great communication from the customer services team. I had a problem with a tap fixed to an appliance. I sent an email with a query on Monday and had a response by Wednesday the same week. I had to ca... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Mehr ansehen
Unternehmen hat geantwortet
Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, wa... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service. We recently had to order a replacement hot water tap tank which failed just within the 5 year guarantee. We spoke with Tom in customer services who couldn't have been... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Kontaktinformationen
Ferry Lane, RM13 9JY, Rainham, Vereinigtes Königreich
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Hervorragend
496 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Beautiful taps and exceptional Customer Service
Purchased a pair of Perrin and Rowe Mayan taps finished in Pewter online. Once delivered I was disappointed when opening the box as I noticed one of the taps had a minor flaw. The online retailer fully understood the issue and duly contacted Perrin and Rowe who responded immediately. Craig at Perrin and Rowe customer service was extremely helpful and experienced in dealing with the issue and very promptly found a resolution. Although it could be argued that the taps should not have been boxed with the slight scratch dealing with a very efficient customer service dept based in the UK made the overall experience a good one and I wouldn't hesitate to purchase Perrin and Rowe taps in the future given the design and quality of the product.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Colin, Thank you for taking the time to review Perrin & Rowe in such helpful detail. We really appreciate the feedback. Please accept out apologies that you received a Mayan with a scratched surface. Obviously that should not have left the factory in that condition. We are grateful for your patience while we resolved the issue. You have bought a tap that is designed for longevity, and you are most welcome to contact our Customer Service team at any point in the future, should you need advice or assistance.
OUTSTANDING SERVICE
Customer Service at Perrin and Rowe is outstanding. I have spoken with two people who helped me to sort out which replacement parts were needed for my tap rather than have to replace it altogether. THANK YOU
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Barbara, Thank you for taking the time to review Perrin & Rowe and your kind comments. We do believe in maintenance rather replacement - we stock spares for almost every tap we've ever made. We're delighted we could help on this occasion, and encourage you to call us at any point in the future if you need further advice or assistance.
Great, quick diagnosis and service
Quick to answer the telephone and able to immediately diagnose. One very happy customer who did not need all the parts he had thought
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dera Simon, Thank you for taking the time to review Perrin & Rowe. We're glad you found our advice helpful, and that's great if we saved you buying parts you didn't need. Your tap is designed for longevity, and so please feel free to call us, at any point in the future, if you need further advice or assistance in maintaining your tap.
Water tank issue
I had a problem with my water tank malfunctioning and gave Perrin and Rowe a call for advice. I spoke to Debbie who was very helpful and supportive. The problem was resolved (sending me a new tank). The service and response I got from Debbie was superb and much appreciated. Thank you.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Robert, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your kind comments. Please accept our apologies for the failure of the original tank, but hopefully you will receive the new one shortly. It's always hard to go back to a kettle, even temporarily! If you need any assistance installing the new tank, please do not hesitate to contact us. Many thanks, once again.
I had a great experience with the technical service team…
I had a great experience with the technical team. Our hot water boiling tap stopped working. They gave me some self help instruction, which unfortunately didn't fix the problem. So they will replace the unit free of charge under the guarantee- with no quibbling. Very easy and pleasant to deal with. Excellent service, thank you!
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Andrew, Thank you for writing a review of Perrin & Rowe on Trustpilot. We're sorry that you had problems with our hot tank, but hopefully you have now received the replacement and successfully switched it over? Please do not hesitate to call if you need any assistance with that. Your review and kind comments are very much appreciated, thank you.
Fast warranty replacement ...
The spout of my Phoenician kitchen mixer broke off. I sent a photo and my original invoice to Craig, who sent a new spout out to me as an FOC warranty replacement. It arrived by courier 2 days later. Truly excellent customer service. Thanks.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Tim, Thank you for taking the time to review Perrin & Rowe. We're sorry that you had a problem with your Phoenician - it's certainly not a common fault - but glad we could resolve the issue quickly. Your kind comments on our service are greatly appreciated, and we remind you that our Customer Service team is available to you throughout the life of your tap.
Excellent service
Called sales as I was looking for some spare parts. They asked me to email them an image of my tap. Called me back to allow me to place the order over the phone. Received the items 2 days later.
Very happy with the service and product.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Emmy, Thank you for reviewing Perrin & Rowe on Trustpilot. Your kind comments are very much appreciated. We're glad the spares arrived quickly, and hopefully you have been able to install them successfully. Please do not hesitate to call our Customer Services team again if you need any guidance, or if we can provide further help in the future.
Excellent Customer Service From Craig Pearce.
I rang Perrin & Rowe recently to request a new aerator for one of their kitchen taps I had purchased several years ago. I was delighted with the response I received from Craig Pearce of the Customer Service Team.
Not only did he arrange to send the required part immediately, he also provided me with a unique key so that I could remove the broken part without damaging the tap.
I would fully recommend Perrin & Rowe, not only are their kitchen taps real quality, the Customer Service I received was second to none.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Daniela, Thank you for taking the time to review Perrin & Rowe, and for your kind comments. Our taps our designed for straightforward home maintenance, and we stock parts for almost every tap we have ever made. Our aim is to keep our taps going as long as possible, so please do not hesitate to contact us again, at any point in the future, if you need further assistance.
Excellent service & products.
Excellent service & products.
We had a slight problem which was dealt with in an exemplary manner.
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Damien, Apologies for the delay in acknowledging your kind review. It is very much appreciated, and we remind you that our Customer Services team are available for advice at any stage in your tap's life, and we stock spared for almost every tap we have ever made. Thank you once again.
The technical staff are very helpful
The technical staff are very helpful, but they will not accept that the boiler unit has an inherent fault that this early model has.
All the new parts and all the telephone chats do not get boiling water to flow from this tap.
27. November 2024
Bewertung ohne vorherige Einladung
Called twice looking for spare parts…
Called twice looking for spare parts not listed on the website - both times the operator was extremely friendly and went to every effort to find what I needed, even when the part was very specific and initially unavailable. The products themselves are bomber quality.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Freddie, Thank you for taking the time to review Perrin & Rowe. In general we do stock spares (for virtually every tap we have ever made) and as far as possible our taps are designed so that these can be easily replaced. If you need any assistance with installation, please feel free to contact our Customer Services team for technical help. Thank you once again for the review, and your kind comments.
I can’t speak highly enough of P&R.
I can’t speak highly enough of P&R.. we’ve had their taps for 12 years and the products are great - but when we have had a couple of issues with wear and tear their team are always available to talk, help and send you guides on how to fit etc. as a plumbing numpty .. it’s invaluable!
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Jonathan, A very belated thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We design our taps for longevity and straightforward maintenance, and it's always heartening to get such positive feedback. Please feel free to contact us, at any point in the future, should you need further assistance.
Olivia was lovely on the phone and very…
Olivia was lovely on the phone and very helpful
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Nikki, Just a brief note to thank you for the review of Perrin & Rowe and your kind comments. We greatly appreciate it. Please do not hesitate to contact us in the future if we can be of further assistance.
Good customer service
Olivia in Customer Service team was very helpful over email.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Gideon, Thank you for posting a Trustpilot review of Perrin & Rowe. We're glad we could help. Please do not hesitate to contact us again, at any point in the future, if you need further advice or assistance.
Fast & efficient service from Olivia…
Fast & efficient service from Olivia Walker
30. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Richard, Just a quick note to thank you for posting a Trustpilot review of Perrin & Rowe. As a small British manufacturer, every review makes a difference to us, so it's greatly appreciated. Please feel free to contact us at any point in the future if we can be of further assistance.
Excellent prompt and friendly
Excellent prompt and friendly
Good product knowledge - often missing from customer services telephone
This was the second time I had contacted them over a five year period and great experience both times
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Jason, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We very much appreciate the kind comments, and remind you that we're always available for advice or assistance, however old your Perrin & Rowe tap. We stock spares for almost every model we've ever made, and we love to keep them going.
Quick and easy fix
23. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Alan, Just a quick - and rather belated note - to say thank you for posting a Trustpilot review of Perrin & Rowe. We really do appreciate it. Should you need further support, at any point in the future, please do not hesitate to contact us.
Great service from Olivia
Despite a complicated ask I got great service from Olivia that answered my question. I've been searching weeks for a replacement tap lever for an expensive Shaw's tap and with Olivia's help I got exactly what I needed.
21. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Bryn, Thank you for writing a Trustpilot review of Perrin & Rowe and apologies for not responding sooner. We'll pass your kind comments onto Olivia. As you know, Perrin & Rowe made your Shaws tap, and you're welcome to contact us at any point in the future if you need further advice or assistance.
A knowledgeable, helpful immediate service
I've used the customer service twice and both times I've spoken to a highly knowledgeable person who absolutely understands the workings of their products and are excellent at troubleshooting on the phone, offering accurate, pragmatic and very useful advice.
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Robert, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comments. We aim to keep a Perrin & Rowe tap working for many years (and stock spares for almost every tap we have ever made), so please feel free to call us at any point in the future should you need further advice or assistance.
Craig was very helpful.
Craig was very helpful and provided instructions and drawings to enable me to carry out the work on the bath mixer successfully without any damage to it. Many thanks Charles Jones
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dera Charles, Just a brief note to thank you for reviewing Perrin & Rowe on Trustpilot. We appreciate the kind comments, and it's good to hear that your bath mixer issue is successfully resolved. Please do not hesitate to contact us at any point in the future if we can be of further assistance.
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