Great communication from the customer services team. I had a problem with a tap fixed to an appliance. I sent an email with a query on Monday and had a response by Wednesday the same week. I had to ca... Mehr ansehen
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Das sagen Bewerter
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Mehr ansehen
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Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, wa... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service. We recently had to order a replacement hot water tap tank which failed just within the 5 year guarantee. We spoke with Tom in customer services who couldn't have been... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Kontaktinformationen
Ferry Lane, RM13 9JY, Rainham, Vereinigtes Königreich
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Hervorragend
496 Bewertungen
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Linda had an excellent knowledge of the…
Linda had an excellent knowledge of the product and quickly identified the spares I required. Great service, many thanks.
24. August 2026
Bewertung ohne vorherige Einladung
Excellent customer service from a…
Excellent customer service from a friendly,knowledgeable team. Thank you again.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Harry.
We're really pleased to hear that you received such positive after-sales support. Providing knowledgeable, understanding service and helping customers keep their Perrin & Rowe products performing at their best is something we're proud to offer.
Thank you for your kind words and for choosing Perrin & Rowe.
Quality after sales service.
Your representative was very polite in her manner, extremely knowledgeable and understanding. A real credit to your company.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Robert.
We're delighted to hear you received such a positive experience from our team. Providing friendly, knowledgeable support and helping customers find the right solution is something we take great pride in.
Thank you again for your kind feedback and for choosing Perrin & Rowe.
Linda was incredibly helpful
Linda was incredibly helpful, knowledgeable and kind - she made my experience with Perrin and Rowe an amazing one!
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Rachel.
We're delighted to hear that Linda was able to make your experience such a positive one. Providing knowledgeable, friendly and supportive service is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Fantastic customer service
Great communication from the customer services team. I had a problem with a tap fixed to an appliance. I sent an email with a query on Monday and had a response by Wednesday the same week. I had to call the customer services team to order a part and the person I spoke to Debbie, was fantastic. Cheery and very patient with me. Her colleague Linda who had sent the email was able to help as well. It was a very pleasant conversation and I got the part ordered. Thank you ladies.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Anne.
We're delighted to hear that Debbie and Linda were able to help resolve your enquiry and make the process straightforward. Providing knowledgeable advice, clear communication and a friendly service is something we take great pride in.
We'll be sure to share your kind feedback with both Debbie and Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Great customer service
High quality products, great customer service with warranty handling. Would really recommend.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Ido.
We're delighted to hear you've been pleased with both our products and the support you've received. Providing knowledgeable customer service and straightforward warranty support is something we take great pride in.
Thank you for your recommendation and for choosing Perrin & Rowe.
Fantastic Customer Service
Fantastic Customer Service! We had a leak develop in our kitchen mixer tap; the customer service team were incredibly knowledgeable (Linda & Tom especially) They diagnosed the issue and sent out the necessary parts to fix the problem, amazing service from first contact to getting the issue resolved! A+ Service! Perrin & Rowe are a premium brand and the follow up service matches the quality of the products; our tap was installed 6 years ago and this was all sorted efficiently and at no additional cost, thanks for the great customer service experience!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for your fantastic review.
We're delighted to hear that Linda and Tom were able to quickly diagnose the issue and help get your tap back up and running. Providing expert advice, the right parts and a smooth resolution is something we take great pride in.
At Perrin & Rowe, we believe our customer support should match the quality and longevity of our products, so it's especially rewarding to hear that your six-year-old tap was supported so efficiently and that the experience exceeded your expectations.
We'll be sure to share your kind words with Linda, Tom and the wider team.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
The products are nice until they fail
The products are nice until they fail, in my case at installation, then their customer service in solving issues is absolutely appalling.
I have been trying to get a continuously dripping Freestanding Thermostatic Bath-Shower Mixer fixed or replaced 3 months now. They started off by sending replacement parts relatively quickly, but as soon as that didn't solve the problem it all stopped. It eventually went to their Quality department who took a month to sign off a new tap, and I was then told by customer service it was put on a rush and should be with me in 2-3 weeks instead of the usual 8. However on calling after 3 weeks, it is 'in the plan' for delivery in another 4 weeks! Absolutely ridiculous. Never again.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Dear Michael,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
Whilst we're pleased we were able to initially support you with replacement parts, it's clear that we have fallen short of the level of service you should expect from Perrin & Rowe when those parts did not resolve the issue. We understand how frustrating it must be to be dealing with an unresolved problem several months after installation, particularly when expectations around resolution and lead times have not been met.
We take feedback like this seriously and are currently reviewing the details of your case internally to understand what has happened and where improvements can be made. Wasiq Khan, our Senior Customer Service Manager, is personally reviewing the matter and will be in touch with you shortly to discuss your experience and provide an update.
Thank you again for bringing this to our attention.
Kind regards,
Perrin & Rowe Customer Service Team
Really great experience
Really great experience, very helpful lady, Linda, who explained clearly and informatively about my project in refurbishing my taps. Great to have such quality products backed up by great customer service. Thanks
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Matthew.
We're delighted to hear that Linda was able to help with your tap refurbishment project and provide the guidance you needed. Helping customers maintain and enjoy their Perrin & Rowe products for years to come is something we take great pride in.
It's especially rewarding to hear that you feel our products are backed by the level of customer service they deserve. We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Fantastic customer service.
Fantastic customer service.
We recently had to order a replacement hot water tap tank which failed just within the 5 year guarantee. We spoke with Tom in customer services who couldn't have been more helpful. He listened to the details and checks I'd done and without fuss ordered a replacement free of charge which was delivered within 2 days.
I've since had a further call with Bridget in the same team re an issue with a replacement cold tap cartridge. Again, Bridget immediately spotted the issue and arranged a 2nd replacement again free of charge.
5 stars to the Perrin & Rowe customer service team and Bridget and Tom specifically for their support, understanding, advice and help. It's rare to come away from a support call feeling relieved and knowing your issues have been acknowledged and sorted politely, painlessly and efficiently. Both calls had minimal delays before we reached the team and were concluded within a few minutes. Thank you!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, John.
We're delighted to hear that both Tom and Brigid were able to support you and resolve your queries quickly and efficiently. Providing knowledgeable advice, prompt resolutions and a hassle-free experience is something we take great pride in.
It's especially rewarding to hear that you came away feeling reassured and that your concerns were acknowledged and dealt with professionally. That's exactly the level of service we strive to provide.
We'll be sure to share your wonderful feedback with Tom, Brigid and the wider team.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Tim was very helpful
Tim was very helpful, polite and patient, when I spoke to him about replacement O ring seals for my Perrin and Rowe taps. Great customer service!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Matthew & Kate.
We're delighted to hear Tom was able to help. Friendly, expert support is what we're all about, so it's wonderful to know you had such a positive experience!
We'll be sure to pass your kind words on to Tom.
Warm regards,
Perrin & Rowe Customer Service Team
Excellent
Dealt with Tom, was excellent and went above & beyond to solve our problem
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you Harry.
We're delighted to hear that Tom was able to resolve your issue and provide the support you needed. Going the extra mile for our customers is something we're proud of, and it's wonderful to know this was reflected in your experience.
We'll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Excellent service
Extremely helpful lady. Very knowledgeable and put me at ease with the issue I had. She arranged for delivery of required part and forwarded fitting instructions in email.
Could not fault her.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that our team was able to provide the guidance and reassurance you needed. Helping customers identify the right parts and giving them the confidence to carry out repairs is something we take great pride in.
It's wonderful to know the fitting instructions and support made the process straightforward for you.
Thank you again for choosing Perrin & Rowe.
Very helpful advice from Germaine who…
Very helpful advice from Germaine who went the extra mile to make sure we ordered the right spare part for our kitchen tap, and to make sure it arrived quickly. He even sent me a video by WhatsApp to show how to replace the part. Excellent service and the part was exactly right.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for a lovely review Clare.
We're delighted to hear that Jermaine was able to help you find the right spare part and ensure it reached you quickly. Providing expert guidance, helpful resources and practical support is something we're proud to offer, so it's wonderful to know the video and advice made the repair straightforward.
We'll be sure to share your kind feedback with Jermaine.
Thank you again for choosing Perrin & Rowe.
Answered my question within minutes
Answered my question within minutes, great service can’t ask for more!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Andy.
We're delighted to hear we could answer your question so quickly. Providing helpful, knowledgeable support when our customers need it is something we're proud to offer.
Thank you again for choosing Perrin & Rowe!
Great customer service
Great customer service, very quick response to clarify where to get spare parts, would recommend Perrin & Rowe products and their after care service, many thanks
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, David.
We're delighted to hear that our team was able to quickly help you find the right spare parts. Providing knowledgeable support and responsive after-sales service is something we take great pride in.
Your recommendation means a great deal to us, so thank you again for choosing Perrin & Rowe.
Outstanding customer service from…
Outstanding customer service from beginning to end. Special thanks to Jermaine who was exceptional. Knowledgeable, reactive and so helpful at finding a cost effective solution. The best customer service I’ve received in years.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for a fantastic review, Sallie.
We're delighted to hear that Jermaine was able to provide such a positive experience. Finding the right solution for our customers, whilst helping them avoid unnecessary expense wherever possible, is something we take great pride in.
Your comments about Jermaine's knowledge, responsiveness and willingness to go above and beyond mean a great deal to us, and we'll be sure to share your kind words with him.
Thank you for taking the time to leave such wonderful feedback, and thank you again for choosing Perrin & Rowe.
Excellent customer service
Excellent customer service, Jermaine was extremely helpful and went above and beyond to assist! 🌟
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for taking the time to leave a review Maria.
We're delighted to hear that Jermaine was able to provide such helpful support. Going above and beyond for our customers is something we're proud of, and it's wonderful to know this was reflected in your experience.
We'll be sure to share your kind words with Jermaine.
Thank you for choosing Perrin & Rowe.
Very good after sales customer service
Very good after sales customer service. Excellent brand which is well backed up with true customer service.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you, Mrs Sampson.
We're delighted to hear you received such positive after-sales support. We believe great products should be backed by great customer service, so it's wonderful to know this was reflected in your experience.
Thank you again for choosing Perrin & Rowe.
Linda was excellent and returned my…
Linda was excellent and returned my call with her remedy.
Great customer service.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Perrin & Rowe
Thank you for your review Mr Hudson.
We're delighted to hear that Linda was able to help and follow through with a solution to your issue. Providing responsive, reliable support and keeping our customers informed every step of the way is something we take great pride in.
We'll be sure to share your kind feedback with Linda!
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