The service from this team was exceptional, great communication on delivery with options if we were not home at the time. Andy who delivered our tree was superb in ensuring the tree would not be b... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Tree was in good condition despite the courier leaning it in the box against a wall which was already compromised and bending when i got home the same day. The packaging was good overall which probabl... Mehr ansehen
I made the purchase over the telephone and found the sales assistant very helpful and easy to work with. Everything was handled exactly as she had said, we were given notice of the delivery, the deliv... Mehr ansehen
I spent ages trying to choose a small acer and finding a supplier as I haven't ordered any trees on line before. My nerves were unfounded. My Acer palmatum Dissectum Ever Red arrived packaged beauti... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Garten
- auch in
- Gartencenter
Vom Unternehmen geschrieben
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Kontaktinformationen
River View Farm, Leathley Lane, LS21 2JR, Leathley, Vereinigtes Königreich
- 01943 660870
- www.ornamental-trees.co.uk
4.5
Hervorragend
2753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
I am very happy with this company and my purchases
I am very happy with my purchases. The shrubs and tree were delivered within the stated time frame, well packaged and of good quality. The delivery company used were also excellent notifying you of dispatch and delivery time with a 2 hour window. I will definitely use this company again.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling in well. It is also great to hear that everything ran smoothly with your order. We truly appreciate your continued support and hope your tree provides you with years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Ornamental-trees Acer
Ordered an Acer when it arrived it looked good gave it a dunk in water and put it a larger pot it looks great hopefully next year I won't lose it to the heat like the one I had I would recommend ornamental-trees
2. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear your Acer has arrived safely and is settling well into its new home. We think Acers make a beautiful addition to any garden and hope yours brings you years of enjoyment. We truly appreciate your continued support and recommendations. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
So very easy to order online
So very easy to order online. Good communication throughout. Notified when tree was due to be delivered. Arrived on day as arranged. Driver assisted me to secure tree as was windy.
Tree healthy and good size. Leaves currently falling as autumn but im sure it will be beautiful next year. Its a nicely shaped tree. Delivery was included in the price.
As a side note i do appreciate the website shows the trees next to a person stood alongside so it gives the purchaser a very good idea of the sizes and makes it easier to pick the right sized tree for your space.
Thanks for good service
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that the ordering process was smooth and easy to navigate, and that your tree is settling well into its new home. It is wonderful to know that the quality of our trees and the service you received met your expectations. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Good customer service and quality plants.
Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped in plastic. The Jasmine was in good condition and is now planted in its new terracotta pot in the back garden. Was kept informed by regular emails as to dispatch date and delivery.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review and continued support; we really do appreciate it. We are delighted to hear that your Jasmine arrived in perfect condition and is settling well in its new home. We hope it brings you lots of enjoyment for years to come.
If you require any further gardening advice or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Excessive pruning to fit packaging
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge
to fit the packaging, furthermore the leaves just below the cuts were dead or dying off. I have a concern that the pruning may affect the growth of the tree.
I tried to make contact, but no one answered so I left a message and I have as yet not had call back.
Update 25/10/26 - Contacted by Customer Services and offered a replacement tree, which I accepted. On arrival I noted that the replacement tree had been trimmed in the same way as the original tree. On contacting Customer Services I was informed that the trees "are pruned for future formative reasons", and that I can keep the original tree.
I asked that they show a picture of pruned tree on their website rather than one currently shown, as reality versus what is displayed do not match.
2. Oktober 2026
Antwort von Ornamental Trees
Thank you for your review. We are sorry to hear that you were unhappy with the condition of your Acer on arrival. All our trees are carefully prepared for transit, and we want every customer to be happy with their purchase. I have tried to locate any previous correspondence with our team but have been unable to find this. Please could you email our customer care team with some photographs of your tree so they can assess the concerns and provide the appropriate advice, working with you towards a suitable resolution. We look forward to hearing from you and having the opportunity to help.
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Lovely trees arrived very well boxed …
Lovely trees arrived very well boxed very pleased.
2. Oktober 2026
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Really great
Really great, healthy, tree arrived - very well packaged. Great experience.
30. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
easy to deal with and set up an order…
easy to deal with and set up an order for a future date because of holidays, weather conditions etc
21. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling into its new home. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always on hand and happy to help.
Be careful when placing your order
I asked to see images of the trees before they were sent. I was told this wasn’t part of their usual process but I’m glad I did as one tree wasn’t the quality I would expect. They did issue a refund though for that tree which I was grateful for. I’m just glad I picked this up before delivery.
I also ordered two trees. One I needed urgently and the other was a back order. I didn’t realise they keep both until the back order one was ready and when I asked to split the order they said this was not possible. I therefore asked to cancel the delayed tree and at that point they managed to bring the delivery of both forward.
I don’t think the standard service is great at all. Luckily I did speak to someone helpful who was able to rectify this for me.
The delivery guy was lovely and helpfully out the tree exactly where it was needed.
30. September 2026
Antwort von Ornamental Trees
Thank you for your review. We can see that you have been in contact with our team regarding the tree that did not meet your expectations, and we are pleased they were able to resolve this promptly and efficiently by arranging a refund. We are glad that you received a high level of service throughout this process.
All our delivery timeframes are advertised on our website and included in your order acknowledgement. We also explain at the time of ordering that, where an order contains pre-order items, we aim to despatch the trees together once all items are available. Split deliveries can be arranged where required, although additional delivery charges may apply.
We are always happy to accommodate requests for photographs, and for our mature trees, these are provided once the trees have arrived at our Despatch Centre and before they are sent out to customers.
We are pleased to hear that your tree has arrived safely and hope it settles well in its new home, providing you with years of enjoyment.
The plant was in great condition and…
The plant was in great condition and the packaging was excellent.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Thanks for everything.clents happy with…
Thanks for everything.clents happy with the trees.
Thank you
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Arrived all correct and at the time…
Arrived all correct and at the time they said . Very good service Thank you .
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent customer service
Excellent customer service delivered in perfect condition, good value for money would definitely use again.
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment. We truly appreciate your continued support and thank you for choosing Ornamental Trees.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees in excellent condition and clear…
Trees in excellent condition and clear communication throughout purchase process.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
First class from start to finish
Exactly what we were expecting. Delivered on time, well packaged and in good condition.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
So excited to receive our 3rd tree from…
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged the branch due to being tightly tied against it. Likely we will lose this branch but main stem seems strong. For this reason I have giver 4 stars instead of 5.
29. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are pleased to hear that your tree has arrived safely.
Regarding the cane, we are sorry that it had not been loosened as the tree has grown. We generally recommend leaving the cane in place for around 18 months to two years, as it helps support the stem and encourages the tree to grow straight. Loosening the tie will allow more room for the stem to develop, and if it has become a little tight, this can usually be adjusted to provide additional space.
If you have any concerns about the cane or the development of your tree, please do contact our team, who will be happy to provide the best advice and guidance to help your tree thrive.
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