Tree was in good condition despite the courier leaning it in the box against a wall which was already compromised and bending when i got home the same day. The packaging was good overall which probabl... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The service from this team was exceptional, great communication on delivery with options if we were not home at the time. Andy who delivered our tree was superb in ensuring the tree would not be b... Mehr ansehen
Unternehmen hat geantwortet
I made the purchase over the telephone and found the sales assistant very helpful and easy to work with. Everything was handled exactly as she had said, we were given notice of the delivery, the deliv... Mehr ansehen
Unternehmen hat geantwortet
I spent ages trying to choose a small acer and finding a supplier as I haven't ordered any trees on line before. My nerves were unfounded. My Acer palmatum Dissectum Ever Red arrived packaged beauti... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Garten
- auch in
- Gartencenter
Vom Unternehmen geschrieben
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Kontaktinformationen
River View Farm, Leathley Lane, LS21 2JR, Leathley, Vereinigtes Königreich
- 01943 660870
- www.ornamental-trees.co.uk
4.5
Hervorragend
2758 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Excellent customer service
Excellent customer service delivered in perfect condition, good value for money would definitely use again.
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment. We truly appreciate your continued support and thank you for choosing Ornamental Trees.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees in excellent condition and clear…
Trees in excellent condition and clear communication throughout purchase process.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
First class from start to finish
Exactly what we were expecting. Delivered on time, well packaged and in good condition.
1. Oktober 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
So excited to receive our 3rd tree from…
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged the branch due to being tightly tied against it. Likely we will lose this branch but main stem seems strong. For this reason I have giver 4 stars instead of 5.
29. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are pleased to hear that your tree has arrived safely.
Regarding the cane, we are sorry that it had not been loosened as the tree has grown. We generally recommend leaving the cane in place for around 18 months to two years, as it helps support the stem and encourages the tree to grow straight. Loosening the tie will allow more room for the stem to develop, and if it has become a little tight, this can usually be adjusted to provide additional space.
If you have any concerns about the cane or the development of your tree, please do contact our team, who will be happy to provide the best advice and guidance to help your tree thrive.
Tree is in great condition
Tree is in great condition, however arrived without the root grow I’d ordered too. Called up and was told another has been sent, however still not received a week later and it’s now too late so the tree has been planted without it. Customer service was nice and helpful but let down by delivery service.
29. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are pleased to hear that your tree has arrived safely.
Regarding the Rootgrow, I have looked into the issue, and unfortunately, once this has been sent by post, we do not have access to tracking information. I have therefore asked our Customer Service team to arrange a refund for this, and you will receive a notification once this has been processed.
We hope your tree settles well and thrives in its new home, providing you with years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who will always be happy to help.
I'm absolutely delighted with the…
I'm absolutely delighted with the quality of this tree. It's healthy, beautifully established and excellent value for money!
There was a fantastic variety of trees to choose from, but I decided on the Malus Toringo Scarlett crab apple tree. Standing at almost 2 metres tall, it arrived well established, with strong, healthy branches, a lovely shape and even some fruit already growing on it.
The tree was exceptionally well packaged and delivered with great care, arriving in perfect condition. I'm extremely pleased with my purchase and wouldn't hesitate to recommend!
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
We truly appreciate your support and recommendations, and thank you for choosing Ornamental Trees. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Love my pink champagne birch tree
Love my pink champagne birch tree. The delivery process could've been a bit more transparent though.
24. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are delighted to hear that you are happy with your tree and that it arrived safely.
Regarding your feedback on our delivery process, we have checked your order and can confirm that your tree was delivered within the seven-day timeframe advertised on our website and in your order acknowledgement. Once your order was despatched, you should also have received an email notifying you that it was on its way.
We operate a no-signature delivery service, allowing our couriers to leave your order in a safe place. You should also have received a two-hour delivery time slot from our courier to the email address provided with your order.
If you did not receive these notifications, we sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention. We are pleased that your tree has arrived safely and hope it settles well in its new home, providing you with years of enjoyment.
Great customer service
I ordered a premium standard acer x freemanii to match one I ordered 6 years ago. It looks healthy and my only comment is that it has a slightly curved trunk. However, in response to my queries about straightening the curve the team provided very prompt advice and, hopefully, after a few years, this tree will look as spectacular as the other one does at the moment
I had also asked for the delivery to be delayed at the last minute and the team were very accommodating. The customer service has been great from start to finish.
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are pleased to hear that your tree has arrived safely and that our level of service has met your expectations.
We hope your tree settles well in its new home and provides you with years of enjoyment. If you have any further concerns regarding the trunk, please do get in touch with our team, who will be more than happy to provide the best advice and guidance to help your tree thrive.
Great company
Great company, bought a couple of trees from ornamental and they both took great. Delivery service great too
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Exceptional customer and a lovely tree
Exceptional customer service to get a special tree to east London in time for an important memorial. Tree looks lovely too
29. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree arrived in time for the memorial and that our team was able to expedite the delivery to ensure it arrived in perfect condition.
We hope your tree settles well and continues to thrive, providing a beautiful and lasting focal point for the memorial.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Freat new blackcurrant bushes
The trees were delivered in good time and great condition.
29. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Fantastic plants
Trees arrived in great condition and were superbly packaged. Many thanks.
29. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Highly recommend
Received my pre-order tree when it said it would arrive. The tree is really healthy and looks great. Second tree we ordered from this company after the top quality first order. Will recommend and buy again.
30. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment. We truly appreciate your continued support and thank you for choosing Ornamental Trees.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Quality products shipped promptly
I've received the products I've asked for in a timely manner. Tree/bushes were in good condition. When I didn't receive a product because it was shipped to the wrong address, I received a replacement product promptly.
28. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your trees arrived safely and that our team was able to resolve your issue promptly and efficiently.
We hope your trees settle well in their new home and provide you with years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent choice of trees
Excellent choice of trees . Found exactly what I was looking for. Delivery was prompt and trees were packaged with care and attention, therefore arrived in perfect condition.
29. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Spotted brown leaves
Arrived quickly, tree doesn't look the healthiest though. Reached out and they told me it was just the time of year.. even though I've got several other Magnolia trees in the garden all still looking brilliant.
29. September 2026
Antwort von Ornamental Trees
Thank you for your review. We are sorry to hear you have concerns about the Magnolia you received, but we are pleased you have been in contact with our team, who will have provided the best advice and guidance at this stage.
Transportation and the time of year can affect a young tree and its foliage. With the recent hot weather, we have noticed that some trees have struggled with the conditions, resulting in early leaf deterioration and the tree beginning to enter autumn dormancy sooner than expected.
If you have any further concerns, or if you do not see signs of improvement and new foliage developing in the spring, please do get back in touch with our team. We will be more than happy to review the situation again and provide further advice and support.
We hope your Magnolia settles well and goes on to thrive in its new home.
Quality Plant
Helpful customer service. My acer arrived safely on my chosen delivery date. Nice quality plant and just what I was hoping for.
29. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Just a great experience from start to finish
I found the customer service to the excellent, responsive and friendly. The tree arrived when expected and the quality of the tree was first rate.
28. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Website easy to navigate
Website easy to navigate. Delivery times met. Tree well packed. Very pleased with our Acer.
24. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are pleased to hear that you found our website easy to navigate and our ordering process straightforward. We do feel that Acers make a beautiful addition to any garden and hope yours settles well and provides years of enjoyment.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Have bought a number of trees from…
Have bought a number of trees from Ornamental trees over the past few years and they're always superb quality and the delivery is spot on!
28. September 2026
Antwort von Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment. We truly appreciate your continued support and thank you for choosing Ornamental Trees.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
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