Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure every... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Carl dmc came today to do some work in my home, even though I wasn't notified about this appointment (not carls fault) he was very friendly and did the work very fast, professional and left work area... Mehr ansehen
Unternehmen hat geantwortet
Onward customer service is great. But theory contractors AXSIS are a circus outfit of an company do bare minimum and tell the Tennants their wrong and dont know nothing and treat you as if your stup... Mehr ansehen
Unternehmen hat geantwortet
We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktinformationen
Onward Homes, M21 7QY, Manchester, Vereinigtes Königreich
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4.7
Hervorragend
1116 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely amazing start
Absolutely amazing start, signed up today mark N/O was absolutely a pleasure, Sharon from letting has been absolutely brilliant, for 6 months kept me updated, always there to answer any questions & finally I got a property on Mayburn
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Bernadette,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I would avoid onward at all costs
I would avoid onward at all costs.
The experience I have had since living at this property has been horrific!
I have been here over a year with 3 young children, I still don’t have appropriate heating.
I have to rely on electric heaters to keep us warm.
My year’s electricity bill has been over £2700, thanks to this issue.
I have now had to instruct a solicitor to resolve this issue for me.
Onward have not been any help what so ever, just obstructive and rude.
The house was an absolute disgrace when I moved in, I was homeless and I didn’t have a choice but to except.
The house is falling apart.
The only positive thing I have to say was the lady who I spoke to on the phone yesterday, at the call centre was extremely helpful and really nice.
This was a very refreshing experience compared to what I am used to with this company.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Jade,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, I tried to call you today however, I did not manage to get through.
If you still require support in resolving these issues, please get in touch. You can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark from the mould team was absolutely…
Mark from the mould team was absolutely amazing.
Friendly chatty good conversation.
Checked in with the office regards possibly Asbestos present before he could start any work took the time to wait for the outcome -refused a brew whilst waiting haa haa safety aware for himself and me.explained the whole process to me. Got on with what needed doing kept it as clean & tidy as he could tidied up afterwards.
Bathroom look amazing again.
Mark was a real joy to have at my property today.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Nicola,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The call centre operator was very…
The call centre operator was very polite and understanding, as for the company l feel like it’s going backwards, residents are not at the forefront of the main concerns.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Maureen,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that the call centre team treated you politely and understood your situation.
We’re sorry to hear you feel things aren’t moving in the right direction overall. Your comments are important to us, and we’ll make sure they’re shared with the teams who can help us improve.
Yours sincerely,
Onward Homes
Darren b and Damon .
Darren b and Damon .. from start to finish the work carried out was done to the highest of standard and Darren cleaned up after him self he was very polite the work he done is great even putting the trim round the bath as the old silicone wouldn't come off , im very happy with it from start to finish.. I would have him back in my home anytime to do a job xx
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Stacey,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
John from the dmc team
Lois called to pull forward our appointment which was amazing as we are travelling soon. John from the dmc team did our mould wash and he was such a pleasure, he is very polite and his standards of work are outstanding, very smart and neat, he managed to sort out all the places we have been struggling with mould, all looking as good as new!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Olinda,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
the house is amazing and lindsey was…
the house is amazing and lindsey was lovely and showed us everywhere and helped deal with other things around the house
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Grace,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
John from dmc team
John came to treat the mould in my property and I have to say he was very smart, professional, tidy could want for any more as he was able to go above and beyond making me feel reassured and comfortable if I have any more I'd be asking for him. I'd also like to say thank you to Lois for being able to send him early
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Tracey,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Had Carl DMC out to do a mould wash in…
Had Carl DMC out to do a mould wash in our supported accommodation .Carl was brilliant friendly and knowledgeable.Made the tenant at ease and went above and beyond together get the job done quickly.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Leanne,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service I received today over the phone. From start to finish, she was professional, attentive, and genuinely helpful. She took the time to fully understand my query and handled everything with patience and clarity.
What stood out the most was her positive attitude and willingness to go the extra mile to ensure my issue was resolved quickly and efficiently. She communicated clearly throughout and made the whole experience smooth and stress-free.
It is rare to come across such outstanding customer service, and she is a real credit to your team. Please pass on my thanks to Allison and recognition for her excellent work.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Hinde,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
John from the dmc team
John was polite and very informative tidy and respectful of my home great guy his work was great also
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Karisha,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague John's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Really helpful & happy to advise…
Really helpful & happy to advise further after initial issue had been resolved. Happy Customer/Tenant Thank you.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Andrea,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren b was wonderful fantastic knew…
Darren b was wonderful fantastic knew his job got everything done a pleasure to have around the finish of his work was perfect and very happy with his work and I would highly recommend
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Darrens service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Amazing
Amazing, Very nice guy carl was, he done quick and easy with no hassle very polite :)
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Jessica,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark on the mould team did a great job…
Mark on the mould team did a great job . Was very friendly and chatty made me feel comfortable whilst in my home and also made me an appointment for an inspection that was needed. Very highly recommended
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Abbie,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The guy I spoke to was very helpful and…
The guy I spoke to was very helpful and nice to me, fast service and understandable. Sorry I can't remember his name but next time I'll write the name. Thank you cheers.
Mariama Suwa
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Mariama,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
An absolute pleasure
Spoke to Michael a customer service advisor at Onward earlier..Such a pleasant helpful advisor who made me feel at ease and appreciated.
Being totally honest I've never had a bad experience yet with Onward Homes.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Michaels service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Scott from DMC team completed my…
Scott from DMC team completed my painting repair and did an amazing job. My experience was very positive. I'm very happy with my experience
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Lyndsey,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl from DMC was brilliant
Carl from DMC was brilliant, a true credit to your team
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Karen,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Spoke to Adele
Spoke to Adele, a lovely lady who was really helpful. Tried her best to sort my issue out.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Bernard,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
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