Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure every... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Carl dmc came today to do some work in my home, even though I wasn't notified about this appointment (not carls fault) he was very friendly and did the work very fast, professional and left work area... Mehr ansehen
Unternehmen hat geantwortet
Onward customer service is great. But theory contractors AXSIS are a circus outfit of an company do bare minimum and tell the Tennants their wrong and dont know nothing and treat you as if your stup... Mehr ansehen
Unternehmen hat geantwortet
We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktinformationen
Onward Homes, M21 7QY, Manchester, Vereinigtes Königreich
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4.7
Hervorragend
1116 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Stacey at London House Great Harwood is…
Stacey at London House Great Harwood is always there to help me when I need it.
Nothing is too much trouble
Thankyou
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
We had new Gardner's today at cashgate…
We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and just looked like they was enjoying their work. Thank you onwards and maintenance workers, and mick.
From all the residents.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Absolute joke of a housing association…
Absolute joke of a housing association spoke to moh today about a leak in the property that hat has been ongoing for 3 months they failed to turn up in march to repair to be told by the so called specialist moh that he can’t make them show up just advise them it needs fixing.
So I’ll live in a home that has a leak from the upstairs to the downstairs thanks onward homes.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to leave this review. We’re really sorry to hear about your experience and understand how frustrating ongoing leaks can be.
We have been able to review your account and can confirm that the issue is currently with the relevant teams, who are investigating the matter and taking this forward. Please be assured that this is being treated seriously and we are working to establish the next steps.
If you would like to discuss this further or have any additional information you feel may help, we would encourage you to contact us directly so we can support you as best we can, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Kind regards,
Onward Homes
Room cold
Hi
I’m living Liverpool onward homes from November 2022 since 2 bedrooms are very cold visiting lot of engineers no one resolved this issue I don’t know what’s going on
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Excellent service everything was done…
Excellent service everything was done professionally and they didn't leave any mess.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I would like to thank Julie in the…
I would like to thank Julie in the contact centre she answered my call and dealt with my enquiry professionally with confidence and was most helpful, her manner was calm and empathetic, she is a credit to Onward home, I only wish there was a “Julie” in other firms contact centres. Thank you Julie
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Excellent customer service
Julie answered my call very sufficiently and handled my query with lots of care and was very attentive to my needs and trying to resolve the issues I had raised, brilliant customer service as always from onward!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Natalie,
Your kind words have truly made our day! We’re thrilled to know that Julie was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Onward homes excellent support
Spoke to Michael from Onward about antisocial behaviour
Would like to thank him for his support, kindness and patience.
Problem got sorted straight away.Ecellence cause service.
Would also like to give shout out to all staff at Onward homes call centre including my housing officer for their excellent service and support.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Ann,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Work
Carl dmc came today to do a mould wash he was very very professional and the most helpful workman I have had out to my property he rang to organise more work for me that he noticed needing doing I would highly recommend Carl to anybody thank you so much
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Spoke to Michael today about…
Spoke to Michael today about overhanging tree. He was very helpful and explained everything that he was doing. Very friendly, polite and patient with me. Excellent customer service from him.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Susan,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Excellent
Spoke to Deborah today about a problem with my rent. She was very helpful and even emailed the information I needed over to me. Excellent service!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Anne,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Spoke to a guy called Scott today…
Spoke to a guy called Scott today very helpful on phone and helped me with few enquiries I had about some updates on my property cheers Scott for answering my questions and taking the time to try get things sorted for me much appreciated and good customer service top guy and thanks again for your help just leaving you a little review on here cause you was very helpful today with few issues i needed answers to
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Andrew,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Harley was absolutely brilliant
Harley was absolutely brilliant, ive had a blocked toilet for quite a few days and other call handlers were not helping at all, called in today and harley sorted the problem within a few minutes, thank you Harley!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Sabah,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Antwort von Onward Homes
Hi Surrya,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Good customer service
Spoke to a lady called Julie. She was friendly, helpful and considerate of my problems. She gave me some good advice and has set my mind at rest.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Julie,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I felt Steven handled my complaint in…
I felt Steven handled my complaint in an exemplary manner. He listened to my reasons for the call, explained procedures going onward and made me feel comfortable during the whole of the conversation we had
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi David,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Very considerate of the property
Very considerate of the property
Protected my carpets
Job done to an amazing standard
Cleaned up after themselves
Very happy
Thankyou
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
James and Greg did a fantastic job job…
James and Greg did a fantastic job job with my kitchen really professional so happy with the result highly recommend these joiners much appreciated
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark from mould team
Mark from mould team, has done a brilliant job, at my house with the widows, communication perfect, he has cleaned all the mould and painted too, job well done.
Thank you Mark 🙏🏽
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Hana,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Mark's service.
Yours sincerely,
Onward Homes
Darren visited my home to fix leaking…
Darren visited my home to fix leaking pipe at back of toilet and secured and sealed toilet as it hadn’t been done so Darren was very pleasant and did a great job
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Linda,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.