Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure every... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Carl dmc came today to do some work in my home, even though I wasn't notified about this appointment (not carls fault) he was very friendly and did the work very fast, professional and left work area... Mehr ansehen
Unternehmen hat geantwortet
Onward customer service is great. But theory contractors AXSIS are a circus outfit of an company do bare minimum and tell the Tennants their wrong and dont know nothing and treat you as if your stup... Mehr ansehen
Unternehmen hat geantwortet
We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktinformationen
Onward Homes, M21 7QY, Manchester, Vereinigtes Königreich
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4.7
Hervorragend
1116 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Writing to say Michael was polite and…
Writing to say Michael was polite and caring and was concerned for my wellbeing
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Wayne smith fitted my new kitchen fan…
Wayne smith fitted my new kitchen fan he was very tidy and courteous and polite well done anytime I need electric done wayen is the man
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Wayne was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Carl dnc was fantastic
Carl dnc was fantastic. Efficient, friendly and cleaned up after himself. Happy with the service
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Steph's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
First class customer agent allowed me…
First class customer agent allowed me to pay my rent efficiently.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Spot on advice very helpful and was…
Spot on advice very helpful and was guided through what had to be done 10 out of 10.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I want to say that Tarn was amazing at…
I want to say that Tarn was amazing at his job.
Thanks tarn ************
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Tarn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Tarn has been a few times to my address…
Tarn has been a few times to my address for repairs.
He is very polite, efficient and knows what he is doing.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Aaron,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Onward Homes.
I reported an issue with my washing machine as an emergency shortly after moving in, as I am heavily pregnant and need to prepare essential items for my baby. I then had to wait an entire month for someone to attend.
When the plumber finally arrived, his attitude was abrupt and dismissive. He spoke to me in a way that felt belittling and rushed through my home from room to room, making me feel like my concerns were a joke rather than something valid. I even had to tell him directly that he didn’t need to speak to me like that.
After quickly deciding the issue wasn’t plumbing-related, he passed it off to an electrician. However, when I contacted customer service afterwards, I was told I would now have to pay for an electrician to come out — despite the fact that this was originally the type of appointment that should have been arranged.
The way this was handled left me extremely distressed. I was left crying after the call, feeling completely unsupported at a time when I am about to give birth any day now. I have been unable to wash my baby’s clothes due to this unresolved issue, which has added unnecessary stress during an already vulnerable time.
I expected a basic level of understanding, respect, and coordination between services, especially given the circumstances. Instead, I felt dismissed, spoken down to, and left without a solution.
This experience has been upsetting and unacceptable.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Sylvarna,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. I have just tried to call you to discuss your issues further.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Onward homes
I have been with onward homes for more than 20 yrs, and i have to say on the whole they are a really good company, i had a phone conversation yesterday with a lady called Adel who really went above and beyond to help me.
Adel was very polite and considerate a very nice and genuine person, it was a pleasure to speak too her. She was a ⭐️thank you Adel.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Theresa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Adele's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Antwort von Onward Homes
Hi Anne,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Great.
Ashley from onward has completed a couple of jobs in our home recently each to a great standard. 👍
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Melissa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Ashley has been amazing came back a…
Ashley has been amazing came back a couple of times due to family emergencies very understanding has done a fab job!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was amazing in treating my…
Carl dmc was amazing in treating my mouldy ceiling. Very polite and professional. He did an exceptional job. Ceiling looking brand new. Thank you.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Paul
Paul came out today to check my floorboards where I had a leak in the bathroom, he reassured me they had now dried out and didn’t need replacing. He also fixed my shower rail as an extra, he was very professional and polite so my review is for him personally not onwards general service, as I still have outstanding repairs that need doing by onward
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Paul was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Stephen above and beyond!!!
I am extremely pleased with my reacnt phone call today with Stephen he went above and beyond to help me with my query and he was a pleasure to speak with. Many thanks Benjamin Taylor
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very helpfull and sorted problem out
Very helpfull and sorted problem out
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was brilliant arrived nice and…
Carl dmc was brilliant arrived nice and early so I wasn’t having to wait round all day. Got the job done and helped get a surveyor to come and look at my ongoing problems. He’s a credit to your company very friendly and very hard working
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darrenbu came to my home to fit a new…
Darrenbu came to my home to fit a new shower screen, seal all around the bath and fit some new boards all around the bath and shower. He was very professional, extremely courteous, friendly and very efficient at his job. I would highly recommend him.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Karen,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Darren's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
CarlDmc was amazing great customer…
CarlDmc was amazing great customer service very helpful when doing our bathroom paint repair , thorough work done and explained everything he was doing, a credit to your workplace! Nice to see someone with a smile on their face who actually enjoys their job
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Jody,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Carls service.
Yours sincerely,
Onward Homes
Onward have little or no empathy toward…
Onward have little or no empathy toward disabled people who live in there homes, I am unable to walk and need access to my rear garden and also adaptions to my front drive to accommodate a vehicle with wheelchair hoist and they have put as many obstacles in my way that it’s emotionally draining , to anyone thinking of moving to a onward property please do you due dilagence o them first , they are toxic landlords and have an endless supply of excuses to how they can’t or won’t help elderly or disabled tenants
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Onward Homes
Hi Billy,
Thank you for sharing this with us. We’re genuinely sorry to hear how distressing and emotionally draining this experience has been for you.
We understand how vital suitable access and adaptations are, particularly when mobility and independence are affected, and we recognise how frustrating it can feel when barriers arise. Please be assured that your concerns have been passed to the relevant team and are currently being fully investigated. They are reviewing the details carefully and will be in touch as soon as they are able to provide an update.
Thank you for raising this and for your patience while this process continues. Your feedback is important, and we want to ensure your situation is properly understood and addressed.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
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