We have a Morphy Richards iron which is under warranty, the service provided for an every day appliance that is needed is shocking. It’s takes 3 days to get a reply and every other email after that, w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I telephoned the company, my call was answered immediately. I had a problem with my steam generator iron. I spoke to Jack who was really helpful and polite. He emailed me with instructions what I need... Mehr ansehen
Unternehmen hat geantwortet
Representative Jack.looked after me very well indeed nothing was too much trouble. as always I will be using m.richards in future and recommend to friends and family. I bought the new slow cooker... Mehr ansehen
Unternehmen hat geantwortet
The service was excellent with very good communications We had very quick replies and a decision regarding a replacement Soup Maker was made quickly! We will use them again !!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktinformationen
, , , Vereinigtes Königreich
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.3
Hervorragend
3815 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Absolutely awful and unhelpful
Absolutely awful and unhelpful. Despite repeated requests for more and more and more information and photos and videos that I have provided, they are now ignoring my requests for a reply. The product, a leaking kettle, is still under guarantee. They are simply doing NOTHING to help. Avoid this company at all times and for all reasons.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We’re sorry to hear you’ve been disappointed with your experience.
We have reviewed the correspondence available to us and, unfortunately, we have not received the video mentioned from the email address provided. The information and images previously requested are part of our assessment process so we can properly understand the reported issue and determine the appropriate resolution.
Regrettably, as we have not yet received this information, this has hindered our efforts to fully resolve the matter. If you could please respond to our email with the requested video, we will be able to review this and assist you further.
We appreciate your patience and hope to resolve this matter for you as quickly as possible.
Great experience for replacement
On contacting Morphy Richards I had a prompt response back to me. I dealt with Jessica who was more than helpful and guided me through everything to ensure I had a replacement for my faulty item.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jessica was able to assist you promptly and guide you through the replacement process. We’ll be sure to share your lovely feedback with her. We hope you enjoy your replacement!
I really dislike ironing…it’s such a…
I really dislike ironing…it’s such a mindless bore
that never-ending patience-bending pile I can’t ignore! MR came to my rescue a lightweight iron with style
It steams a dream so beats the rest…I cope now with a smile….
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review! We absolutely love your rhyme! 😊 We’re delighted to hear that your Morphy Richards iron has made ironing a little more enjoyable, with its lightweight design and impressive steaming performance. We hope it continues to make that never-ending pile a little easier to tackle! 💨
Excellent customer care
Excellent customer care. A very thorough process to assess my steam iron which seemingly stop functioning due to my failure to use distilled water.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic review! We’re delighted to hear that you were pleased with the level of customer care and the thorough assessment process. We hope you’re able to enjoy your steam iron for many years to come!
Claimed on a faulty iron under…
Claimed on a faulty iron under guarantee, was replaced after a couple of emails by next day delivery
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted we could make the guarantee process quick and straightforward and get your replacement iron to you so promptly. Thank you for choosing Morphy Richards 😊.
My Morphy Richards jug kettle
My Morphy Richards jug kettle suddenly would not switch on exactly 2 years after we’d bought it. I remembered we had a 3 year warranty when we’d registered it. Contacted MR on a Monday and although the acknowledgement said I’s be contacted within 3 days Sam replied that day. I had to send photographs and a video to explain my problem and by Wednesday Sam advised that a replacement kettle would be sent out. My complaint was dealt with quickly and efficiently without having to chase replies etc. Really impressed with the service and new kettle is much appreciated. We’ve had a few MR products over the years with no problems till now. Thanks again Sam!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're sorry your kettle developed a fault, but we're delighted Sam was able to make the warranty process quick and straightforward and arrange your replacement without any hassle. We'll be sure to pass your lovely feedback on to Sam. Thank you for your continued loyalty to Morphy Richards 😊.
Searching for a spare part for a vacuum cleaner.
The company tried to source a spare part for me but it was obsolete. They then gave me a list of around 8 other sites to try. Excellent service.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊 We're sorry we couldn't source the spare part you needed, but we're delighted our team could point you towards some alternative places to try. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😀.
New slow cooker
I had been trying to source a smaller slow cooker than my existing model, which was 3.5l. The important thing for me was a cooker that could be used on the hob first, then simply transferred to the slow cooker. I thought the 1.5l was the answer, unfortunately not.
I would warn anybody buying this particular model, you cannot use it on the hob. When I queried this with Morphy Richards, they accepted their website was mis-leading.
I am now looking again for a suitable new unit. I would also add, the 1.5l is too small and I will be looking for a larger model.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback, and we’re sorry for the disappointment caused.
While the product information identifies this model as having a ceramic cooking bowl, which is not suitable for use directly on a hob, we appreciate that the general “Hob Safe” information displayed farther down the page could have given a different impression. This feature applies only to selected slow cookers with aluminium cooking pots, and we’re sorry this was not made sufficiently clear on the page for this particular model.
We have passed your feedback to the relevant team so the wording can be reviewed and made clearer for future customers.
If you would like any help choosing a larger model with a hob-safe cooking pot, our Customer Service team would be very happy to assist.
I had an issue with my Morphy Richards…
I had an issue with my Morphy Richards iron, but I am very pleased with how my complaint was handled. The customer service was excellent, and the matter was resolved quickly and efficiently. They have now arranged to send me a replacement iron, which I really appreciate.
Thank you to the Morphy Richards team for making the process so straightforward and for providing such good customer service. I’m very happy with the outcome and would definitely recommend them.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀. We're sorry your iron developed an issue, but we're delighted our team could make the process straightforward and get a replacement arranged quickly. We really appreciate your recommendation and kind words about our service. Thank you for choosing Morphy Richards 😊.
Seamless experience
Had a frustrating experience, in terms of timing my iron got faulty..
But from the start of the guarantee verification process to the evidence of damage and ultimately resolution ..
The engagement via email with the agent was seamless, all within a few hours..
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're sorry your iron developed a fault, but we're delighted our team could make the guarantee process seamless and get everything resolved within just a few hours. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
Excellent service.
Excellent service.
It turned out that the item I had ordered didn't quite meet my requirements (due to my misunderstanding of the function - the product itself was not at fault) and there was no problem with requesting & arranging a return.
There was a subsequent problem with the return (due to the courier), but Morphy Richards informed me that they would deal with the courier direct and have since refunded the cost.
Although this item wasn't what I needed, I would have no hesitation is using this company for a future purchase.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team could make the return process straightforward and take care of the courier issue for you. We really appreciate your understanding and are so pleased to hear you'd choose Morphy Richards again in the future 😊.
Excellent customer service and very helpful
I had a very good experience with Morphy Richards customer service. Jessica was extremely helpful and supportive throughout. She dealt with my issue professionally and arranged a replacement iron for me. I received the replacement on Saturday, tried it and I’m very happy with it. It is working perfectly. Thank you very much for the excellent customer service and for making everything so easy.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted Jessica was able to make the process so easy and get a replacement arranged for you. It's great to hear your new iron has arrived and is working perfectly. We'll be sure to pass your lovely feedback on to Jessica! Thanks for choosing Morphy Richards 😊.
Excellent Service
Efficient, friendly service resulting in my faulty iron being replaced without any fuss in a swift manner.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're delighted we could make the replacement process quick, straightforward and hassle free for you. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
I called customer service as machine…
I called customer service as machine went faulty after 21 months Had to provide photo evidence. Outcome offered new machine pleased with outcome as purchased from Morphy Richards Website has a 3 year guarantee
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀 We're sorry your machine developed a fault, but we're delighted our team was able to get everything resolved and arrange a replacement under your guarantee. We hope you enjoy your new machine. Thank you for choosing Morphy Richards 😊.
My kettle stopped working while still…
My kettle stopped working while still under warranty. After contacting customer services, I was sent a new kettle which arrived quickly. Thank you to Millie - great service!
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're sorry your kettle developed a fault, but we're delighted Millie was able to get a replacement to you so quickly. We'll be sure to pass your kind feedback on to Millie. Thank you for choosing Morphy Richards 😊.
My kettle developed a problem whilst…
My kettle developed a problem whilst still under warranty - I contacted customer services who solved my problem swiftly by replacing with a new product. Couldn’t ask for a better service. Thank you to Millie who dealt with me.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're sorry your kettle developed a fault, but we're delighted Millie was able to get everything resolved quickly and arrange a replacement for you. We'll be sure to pass your lovely feedback on to Millie. Thank you for choosing Morphy Richards 😊.
Great steamer and Great Service
Moved house and no steam oven in the kitchen. Revived the Morphy Richards steamer from the attic. It worked, but we'd lost the handbook on the way. One email later and Morphy Richards sent us one. What excellent service, and more than that, the steamer is working well and is now more than 20 years old. Thank you for the steamer and the service Morphy Richards!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review! We love hearing that your Morphy Richards steamer is still going strong after more than 20 years 😀. We're delighted we could reunite you with the handbook and get you back up and running. Here's to many more meals from your trusty steamer! Thank you for choosing Morphy Richards 😊.
generator iron
My generator iron sole plate was sticking to clothes and, although this was not covered by warranty, Morphy Richards very kindly replaced iron.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted our team was able to help and arrange a replacement for you. We hope your new iron serves you well for many years to come. Thank you for choosing Morphy Richards 😊.
i had a problem and they sorted it…
i had a problem and they sorted it asap. I ordered a bread bin from the website and it got delivered the next day. When i opened the box i notice there was a dent in it and the top part of the metal looked a bit bowed. I sent them an email with some photos and they replied back almost instantly (a person, not a bot). They are sending me a new one with no problems. It is honestly a refreshing change to have customer service that actually care and deal with your issue. Well done Morphy Richards
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're sorry your bread bin arrived damaged, but we're delighted our team could get everything sorted so quickly and arrange a replacement without any hassle. It's especially lovely to hear your comments about the personal service you received, that means a lot to our team! Thank you for choosing Morphy Richards 😀.
A happy customer
Customer service helped me navigate the website very well , a great support and made the buying experience very easy delivery could not be faulted Thankyou!
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀. We're delighted our team could help make your buying experience easy and that everything went smoothly with your delivery too. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
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