We have a Morphy Richards iron which is under warranty, the service provided for an every day appliance that is needed is shocking. It’s takes 3 days to get a reply and every other email after that, w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I telephoned the company, my call was answered immediately. I had a problem with my steam generator iron. I spoke to Jack who was really helpful and polite. He emailed me with instructions what I need... Mehr ansehen
Unternehmen hat geantwortet
Representative Jack.looked after me very well indeed nothing was too much trouble. as always I will be using m.richards in future and recommend to friends and family. I bought the new slow cooker... Mehr ansehen
Unternehmen hat geantwortet
The service was excellent with very good communications We had very quick replies and a decision regarding a replacement Soup Maker was made quickly! We will use them again !!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktinformationen
, , , Vereinigtes Königreich
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.3
Hervorragend
3815 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
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Customer services respond quickly.
Customer services were excellent in replying and dealing with my query regarding discount code which was not working as it should. All sorted quickly. Very happy customer.
Many thanks.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team was able to resolve the issue with your discount code quickly and get everything sorted for you. It's great to hear you're a happy customer. Thank you for choosing Morphy Richards 😊.
A replacement kettle is on its way…
A replacement kettle is on its way after sending photos and video of the problem. Good customer service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀. We're sorry your kettle developed an issue, but we're pleased our team could get everything resolved and arrange a replacement for you. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
Probably the best customer service…
Probably the best customer service experience I've ever had. I had an issue with a toaster and asked to make a claim under the warranty. The complete process took less than a day. New toaster on its way.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for such a fantastic 5-star review 🤩. We're sorry your toaster developed an issue, but we're delighted we could make the warranty process so quick and straightforward. Hearing this was one of the best customer service experiences you've had means a lot to our team. We hope you enjoy your new toaster! Thanks again for choosing Morphy Richards 😊.
Very pleased with speedy
Very pleased with speedy, efficient response to my query with Morphy Richards steam iron. Highly recommended, happy customer.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team could help with your steam iron query so quickly and efficiently. We really appreciate your recommendation and are pleased to have another happy customer. Thanks again for choosing Morphy Richards 😊.
My stylish retro kettle.
The purchase was quick and easy and the subsequent delivery prompt and efficient. I am delighted with my stylish new kettle which fits perfectly into my authentic 70s kitchen and wins admiring comments from friends and guests.
It works well too!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 🤩. We're delighted you love your new kettle and that it's found the perfect home in your 70s-style kitchen. Even better that it's getting compliments from your guests too! Thank you for choosing Morphy Richards, and we hope you enjoy it for many years to come 😊.
Excellent service from Morphy Richards…
Excellent service from Morphy Richards even though I was at fault.
Mollie dealt with my issue very professionally to my satisfaction. Can't say fairer than that, well done.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted Mollie was able to help and resolve everything to your satisfaction. We'll be sure to pass your lovely feedback on to her. Thank you for choosing Morphy Richards 😊.
Received replacemnt steam iron
Received replacemnt steam iron. I like this style as light and easy to remove water container to fill. My first one just stopped working after 10 months hope this one lasts longer as really like this particular iron
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review 😀. We're sorry your original iron developed a fault, but we're pleased your replacement has arrived and that you're enjoying the lightweight design and easy-to-fill water tank. We hope your new iron serves you well for many years to come. Thanks for choosing Morphy Richards 😊.
I first used Morphy Richards irons as a…
I first used Morphy Richards irons as a young teen in the fifties... my mothers, dry iron, of course. They were always great and reliable [unless you dropped them]. I naturally brought their iron in 1970 when I needed one of my own, why would I have done otherwise... they do the job well.
So again this year I replaced an iron I had had for a dozen years or more. Still have no complaint - though I did like the light weight dry iron of the 60s.
Ordered from Morphy Richards it came quickly and was well packed at a good comparative price.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for such a wonderful review 😀. It's fantastic to hear Morphy Richards irons have been part of your household for so many years, right back to the 1950s! We're delighted your latest iron arrived quickly and that you're just as pleased with it. Your continued loyalty over the decades really does mean a lot to us. Thank you for choosing Morphy Richards once again 😊.
Took a while to find customer support…
Took a while to find customer support online and form provided did not cater for me with a 4year guarantee.
Once Jessica made contact it was plain sailing.Very helpful and got me a brand new steam iron.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review 😀. We're sorry you found it difficult to get to the right support initially, and we appreciate your feedback about the form. We're delighted that once Jessica picked up your enquiry, everything went smoothly and she was able to arrange your replacement iron. We'll be sure to pass your kind comments on to her. Thank you for choosing Morphy Richards 😊.
Faultless customer service
Having ordered from Morphy Richards in the past I knew I was in safe hands.
I did have a little difficulty with putting my discount code through on this occasion but I emailed immediately and had a reply by the end of the same afternoon with an apology and a reassurance that I would be credited for the amount. I was told to expect to wait a few days for the credit to show but again was pleasantly surprised to see it refunded the same day.
Absolutely faultless customer service.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team was able to resolve the issue with your discount so quickly and get the refund back to you sooner than expected. It's lovely to hear you've chosen Morphy Richards again, and we really appreciate your continued support. Thanks again for choosing Morphy Richards 😊.
Had a toaster that initially performed…
Had a toaster that initially performed well but developed an issue where it didn’t stay down. After a bit of communication back & forth with customer service they agreed to send a replacement which arrived a day later. Good service
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀. We're sorry your toaster developed an issue, but we're delighted our team could get everything resolved and a replacement out to you so quickly. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
Troubleshooting Help
I had to contact customer services with a view to initially returning a product that I believed had stopped working. They suggested a course of action that, when followed, resolved the issue.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review 😀. We're pleased our team was able to help troubleshoot the issue and get your product working again, saving you the inconvenience of an unnecessary return. We really appreciate your feedback and hope you continue to enjoy your product. Thank you for choosing Morphy Richards 😊.
Microwave oven.
I've always believed in you get what you pay for. There are always exceptions though and my latest exception is a Morphy Richards microwave. My last one (Sharp) packed in after 25 years! As I only use the microwave to reheat foods, I didn't want a "all bells and whistles" replacement, just a basic one. Argos reviews were all good and I paid less for it (£60) than I paid for the Sharp all those years ago! Not sure it'll last as long as I don't think things are made to last these days. Nevertheless, it looks good, works perfectly and suits my needs. You don't always have to pay a fortune for a decent product. Thanks Morphy Richards :-)
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your lovely 5 star review! We’re delighted to hear that your new Morphy Richards microwave looks great, works perfectly and suits your needs. It’s wonderful to know you found such great value for money! We really appreciate your kind words and hope you enjoy your microwave for many years to come. 😊
Fantastic service
Fantastic service - my 3 year old iron was creating steam non-stop and despite all the troubleshooting nothing was fixing it. I was a replacement iron which arrived the next day! Thank you Morphy Richards.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your fantastic 5-star review! We’re delighted to hear that we were able to help resolve the issue with your iron and arrange a replacement so quickly. It’s great to know your new iron arrived the very next day! We really appreciate you taking the time to share your experience and your kind words. 😊
I contacted customer support today to…
I contacted customer support today to report a problem with a soup maker, after sending a few photos etc of the issue , the matter was resolved very quickly and professionally by Jessica from customer support.
A replacement soup maker is being ordered and expected to arrive in a few days time .
Very impressed with how quickly and efficiently the matter was dealt with and more importantly resolved.
5 stars to Jessica 😀
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your lovely 5-star review! We’re delighted to hear that Jessica was able to resolve the issue quickly and professionally and arrange your replacement soup maker. We’ll be sure to pass your wonderful feedback on to Jessica. We hope your new soup maker arrives safely and is enjoyed for many years to come! 😊
Feedback
Rapidly, attentively and personably helped me solve my faulty product problem. I really appreciated the support from Jack. Thank you so much.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful review! 😊 We’re so pleased to hear that Jack was able to help resolve your issue quickly and that you found his support attentive and friendly.
We’ll be sure to share your lovely feedback with Jack, it’s always great to hear when a member of our team has made a positive difference. ❤️
Thank you for taking the time to share your experience!
Bought a Vacuum Cleaner from them and…
Bought a Vacuum Cleaner from them and was disappointed at its cheap and shoddy presentation.
Sadly when buying replacement bags for the machine I ended up in that ridiculous cycle of a "recurring" order system. I certainly didn't intend this but was lumbered.
Contacting their customer services the shoddy attitude of Morphy Richards continued.
Contacts to them went unanswered leaving me desperately trying to cancel my account. I put this in writing but of course they haven't confirmed even this.
Doing business with this company has been the worst experience I have had, and I'm 80 years old!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how frustrating this must have been.
We have looked into the details available to us but, unfortunately, we have been unable to locate any previous communication regarding this matter. We would therefore really like the opportunity to investigate what has happened, particularly in relation to the recurring order and your request to cancel.
Please could you contact our Customer Service Team directly with your order details and the email address used when placing the order? This will allow us to locate your account and review the matter further.
We’re sorry again for the frustration caused and hope we can resolve this for you.
The iron broke
The iron broke. Very disappointing but after an easy process it was replaced under warranty. So not ideal but rectified quickly and easily. Good customer service.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback. 😊 We’re sorry to hear that your iron developed a fault, but we’re pleased we were able to make the replacement process quick and straightforward for you.
It’s great to hear that you were happy with the customer service you received. We really appreciate your understanding and are glad we could get things resolved for you.
First class service
First class service. Excellent response and very happy with the information provided.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We’re delighted to hear that you received first-class service and were happy with the information provided.
We really appreciate you taking the time to share your feedback. It means a lot to our team!
Thank you for choosing Morphy Richards! 😊
Excellent customer service
Excellent customer service, good products and pricing.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your fantastic 5-star review! ⭐️ We’re delighted to hear that you’re happy with our customer service, products and pricing.
We really appreciate you taking the time to share your feedback and your support of Morphy Richards. 💙
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