Representative Jack.looked after me very well indeed nothing was too much trouble. as always I will be using m.richards in future and recommend to friends and family. I bought the new slow cooker... Mehr ansehen
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Das sagen Bewerter
I created an order, signing up for emails (as I thought), only to find I'd mistakenly created a repeat subscription! My request for assistance to cancel it was dealt with within an hour, very politel... Mehr ansehen
Unternehmen hat geantwortet
The matching 'Clay' 4x slice toaster, microwave & kettle are the first matching kitchen appliances I have ever had. Not bad for an old lady of 72! However,they were soooooo worth waiting for. I... Mehr ansehen
Unternehmen hat geantwortet
We have a Morphy Richards iron which is under warranty, the service provided for an every day appliance that is needed is shocking. It’s takes 3 days to get a reply and every other email after that, w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktinformationen
, , , Vereinigtes Königreich
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.3
Hervorragend
3809 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I spoke to Jessica via email from…
I spoke to Jessica via email from customer services and I must say I was very impressed by her professionalism. Jessica explained to me clearly the steps to follow in order to get a replacement steam generator iron as my one was faulty. After few exchanges of email and some pictures, a replacement item was confirmed and send to my home address. I will strongly recommend this brand. Thank you Jessica for your prompt action. Happy customer
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀. We're sorry your steam generator developed a fault, but we're delighted Jessica made the replacement process clear, straightforward and efficient. It's lovely to hear how impressed you were with her professionalism and prompt support. We'll be sure to pass your fantastic feedback on to Jessica. Thank you for your recommendation and for choosing Morphy Richards 😊.
I cannot praise the customer service…
I cannot praise the customer service department enough with how promptly they dealt with the issue I had with my generator steam iron. It stopped steaming after two years and they have sent me a replacement.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀. We're sorry your steam generator developed a fault, but we're delighted our team was able to resolve the issue promptly and arrange a replacement for you. Your kind words mean a lot to our team. Thank you for choosing Morphy Richards 🤗.
Great service, efficient and effective
Great iron, unfortunately broke - heating element went, but as was within warranty MR replaced. Process was so easy, clear and efficient, very satisfied with service and would recommend and but again from Morphy Richards. Thank you!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're sorry your iron developed a fault, but we're delighted our team could make the warranty process quick, clear and hassle free. It's wonderful to hear you'd recommend us and choose Morphy Richards again. We really appreciate your support 🤗.
So you want a different title, ok avoid.
For those that have a 12 month warranty and have no choice but to deal with Morphy Richards you have my sympathy, luckily I only had my kettle for 7 days and was able to use a backdoor to do my return just to avoid them.
** Initally doesn't mean finally so where in my review of your company does it say, that once I stated it was not damage caused by DPD did your guy say my mistake we will collect the item without pictures or video evidence? Answer is your guy doubled down and thought that I had no choice, and I did and returned the item myself back to Argos. Now if you are saying that i'm lying then you just let me know, I'm happy to add not only the first email, but also the second one where your guy doubled down, maybe you forgot the facts after requesting proof of me and what happened.
So I had a faulty kettle the lid didn't fit flush, and It was advertised as a quick boil that was more a slow boil. So I phoned Argos where I purchased it as it was a delivery item, who sent Morphy Richards an email to collect this kettle so I could get my refund. Morphy Richards then sent me an email wanting to put an insurance claim in against DPD and wanted pictures and videos, I reminded them that these are technical faults and not damage caused by DPD. Well they didn't care and then said it was company policy to want video and pictures for a faulty item even purchased within the last 7 days, so I said pick the item up and then you can take as many pictures and video as you want.
They didn't like that and said if I want to retun the kettle then I don't have a choice, so instead of dealing with them anymore I just took it back to Argos and exchanged it for a Russell Hobbs kettle instead.
** Now I gave these lot the requested information that they wanted, and still my review was removed, so let's see how long it stays up this time. While were on the subject maybe spend more time on yourselves, and less time on getting reviews removed because you don't like them.** By the way I'll be more than happy to attach a copy of the original email reply from Morphy Richards, if someone out there wants to say that I'm lying.
**Allow me to clarify to your clarify lol, you know when you asked for further information to clarify who left you this review to clarify if I was lying? Well you should have used that clarity in your reply to me, because I sent and got 2 email replies in return where initially and the second email which comes after initially your guy double downed and thought I had no choice but to play ball so own it. It's your company policy, and if you don't like it then don't have it. But don't talk about initially that would be email number 1, not after I explained very slowly for the guy in email number 2 that design faults does not equal DPD delivery and he still wanted pictures and video. I have both emails if you want to stand on this intially story of yours, I'll be happy to upload both if it will help you?**
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review. We would like to clarify why our team initially referred to delivery damage.
The information we received from Argos described your kettle as damaged on delivery, rather than detailing the concerns you have outlined here. Our initial response therefore reflected the issue reported to us by Argos.
We requested photographs and video to help assess the reported problem and establish the appropriate next steps. This was intended to support the assessment, and was not a suggestion that you had caused the issue.
We understand that you subsequently returned the kettle to Argos and received an exchange, resolving the matter.
Regarding your previous review, decisions about removing reviews are made by Trustpilot under its guidelines. We cannot remove reviews ourselves simply because they are critical of us.
We’re sorry that the experience left you dissatisfied, but hope this clarifies the reason for our requests.
Jessica Thank you for resolving the…
Jessica Thank you for resolving the issue with the kettle so promptly
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀. We're delighted Jessica was able to resolve the issue with your kettle so quickly. We'll be sure to pass your kind words on to Jessica. Thank you for choosing Morphy Richards 😊.
I had an issue with my coffee machine…
I had an issue with my coffee machine and a replacement was arranged efficiently by Jack at the customer service team. Thank you very much.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely 5-star review 😀. We're sorry your coffee machine developed an issue, but we're delighted Jack was able to get everything resolved and arrange a replacement so efficiently. We'll be sure to pass your kind feedback on to Jack. Thank you for choosing Morphy Richards 😊.
Great customer service reported a…
Great customer service reported a faulty item and a replacement was received in 2 days. Clear communication and very friendly customer adviser.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're sorry your item developed a fault, but we're delighted our team could arrange a replacement so quickly and have it with you within just two days. It's lovely to hear you were pleased with the friendly service and clear communication throughout. Thank you for choosing Morphy Richards 😊.
Very good customer service from Millie
Very good customer service from Millie, above and beyond.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear Millie went above and beyond to help you. We'll be sure to pass your lovely feedback on to her. Thank you for choosing Morphy Richards 😊.
Home made bread is best!
I first made contact by telephone, reporting a faulty bread maker. My call was taken by Jack in Customer Services, a person who listened, was polite and efficient. After that everything was dealt with by email. I answered all his queries, sent pictures and a short video and no sooner was that done, then we were on the final part of cutting the mains lead on the item and being told a replacement was in the process of being despatched. Everything went smoothly, but being an elderly person, it would have been nice to have had a bit more chat time.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your lovely review 😀. We're delighted Jack was able to make the replacement process smooth and straightforward and get everything resolved for you. We also really appreciate your feedback regarding having a little more time to talk things through over the phone. We'll certainly take this on board as we continue to improve our service. We'll be sure to pass your kind comments on to Jack, and we hope you're soon back to enjoying some homemade bread 🧑🏼🍳
Reliable brand
I've used Morphy richards irons all my married life, 60 years. I wouldn't use any other brand. They are reliable.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for such a wonderful 5-star review 😀. Knowing you've trusted Morphy Richards irons for an incredible 60 years means so much to us. We're delighted to have been your brand of choice for all these years, and we truly appreciate your continued loyalty and support. Thanks again for choosing Morphy Richards 😊.
Needed a new steam generator iron to…
Needed a new steam generator iron to replace my old one. The new model is much lighter to use and has performed well so far. Very pleased.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear you're pleased with your new steam generator and are enjoying the lighter design and performance. We hope it continues to serve you well for many years to come. Thank you for choosing Morphy Richards 😊.
Slow cooker replacement
My slow cooker stopped heating up and was still in warranty. Sam the assistant was very helpful and sorted out a replacement for me. Thanks for your help Sam. Very much appreciated
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're sorry your slow cooker developed a fault, but we're delighted Sam was able to help and get a replacement arranged for you. We'll be sure to pass your lovely feedback on to Sam. Thank you for choosing Morphy Richards 😀.
Response time was quick and Sam was…
Response time was quick and Sam was very helpful in locating what i needed, appreciated the ease of resolving my query.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're delighted Sam was able to help you find exactly what you needed and make resolving your query quick and easy. We'll be sure to pass your kind feedback on to Sam. Thank you for choosing Morphy Richards 😀.
Iron stopped working after a few…
Iron stopped working after a few months. only used a handful of times. Tried to reach customer service. No Phone number , no response apart from we have received your email.
They don't have follow up customer service standards . Cheap products and cheap frustrating experience
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We’re sorry your iron has stopped working and that you’re disappointed with the experience.
However, we would like to clarify the contact history. You contacted us through live chat on 29 September and received an immediate response and advice on the next steps. Your email of 30 September was also answered by an advisor on 1 October, so you have received more than an automated acknowledgement.
As the issue cannot be resolved remotely, we advised you to contact Amazon, where the appliance was purchased, to arrange a return for a resolution. Referring you to the retailer is a step towards resolving the problem, and our team will explain how to proceed.
We appreciate that this is frustrating, but we have responded to both contacts and remain available to help you with those next steps.
Customer services respond quickly.
Customer services were excellent in replying and dealing with my query regarding discount code which was not working as it should. All sorted quickly. Very happy customer.
Many thanks.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team was able to resolve the issue with your discount code quickly and get everything sorted for you. It's great to hear you're a happy customer. Thank you for choosing Morphy Richards 😊.
A replacement kettle is on its way…
A replacement kettle is on its way after sending photos and video of the problem. Good customer service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀. We're sorry your kettle developed an issue, but we're pleased our team could get everything resolved and arrange a replacement for you. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
Probably the best customer service…
Probably the best customer service experience I've ever had. I had an issue with a toaster and asked to make a claim under the warranty. The complete process took less than a day. New toaster on its way.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for such a fantastic 5-star review 🤩. We're sorry your toaster developed an issue, but we're delighted we could make the warranty process so quick and straightforward. Hearing this was one of the best customer service experiences you've had means a lot to our team. We hope you enjoy your new toaster! Thanks again for choosing Morphy Richards 😊.
Very pleased with speedy
Very pleased with speedy, efficient response to my query with Morphy Richards steam iron. Highly recommended, happy customer.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team could help with your steam iron query so quickly and efficiently. We really appreciate your recommendation and are pleased to have another happy customer. Thanks again for choosing Morphy Richards 😊.
My stylish retro kettle.
The purchase was quick and easy and the subsequent delivery prompt and efficient. I am delighted with my stylish new kettle which fits perfectly into my authentic 70s kitchen and wins admiring comments from friends and guests.
It works well too!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 🤩. We're delighted you love your new kettle and that it's found the perfect home in your 70s-style kitchen. Even better that it's getting compliments from your guests too! Thank you for choosing Morphy Richards, and we hope you enjoy it for many years to come 😊.
Excellent service from Morphy Richards…
Excellent service from Morphy Richards even though I was at fault.
Mollie dealt with my issue very professionally to my satisfaction. Can't say fairer than that, well done.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted Mollie was able to help and resolve everything to your satisfaction. We'll be sure to pass your lovely feedback on to her. Thank you for choosing Morphy Richards 😊.
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