morethan.com Bewertungen 15’979

The price was equivalent to what I'd been paying but with a better level of cover and what I'm sure will be a much better veterinary experience than I've had due to the insurance I've had for the last 3 years.

Poor communication, slow payments, no portal to log into to see the status of your claim.
Vets have sent clinical history into More Than but they state it’s not received.

Very poor service

The team were able to get me the same package as last year with only a very small increase. I wanted to stay with more than for the first vet app that is on this policy. I find it so valuable for the speed to get peace of mind.

Excellent customer service from a lovely lady called Jess. Jess changed everything for me and helped retain me as a customer.

Value for money especially in the climate we in now, communication was sound with a good knowledge of the product with staff very polite

It was very easy to understand and the terms of the policy were very good value

Easy to follow online, great offer for my older dog very pleased

Easy to use and gave clear comparisons

Easy to use and competitive price

I purchased the insurance online but did not receive any policy documents. However, the company contacted me straightaway once I raised the issue and provided me with everything. The policy is very reasonably priced and is better value than many others that I researched.

Competitive and simplicity of the process.

Excellent member of sales team helped me on my expensive renewal. He couldn’t have been more helpful. So 5* for him. The 3* rating from me was the renewal price had doubled to over £1300 for only £2k cover which was totally appalling and I couldn’t justify that cost. I also have an excess and co-payment of 20% too. Cheapest option was to start a new policy but it didn’t cover the one condition my dog had.

Easy process after finding this quote through a search engine for insurance comparison

Terrible renewal prices and will increase it anyway they can

Abysmal service with no empathy whatsoever. They promised to look into my complaint about my treatment, even replied on Trust pilot promising the earth and have done nothing.
But it looks good underneath a poor review.
My pet dog ate something and was extremely ill requiring drips and a stay at the vets. She was excreting large amounts of blood and was extremely dehydrated.
To help the dog recover the vet prescribed a Probiotic paste to aid recovery.
On settlement the company despite deducting 45% from the bill would not pay the £27 for the probiotic apparently as its excluded in the small print ??
They have proved to me that they are absolutely unsuitable to use to insure a pet.
If i could leave less than a 1 start review i would.
Best of luck if you choose to take Pet insurance out with them, lets hope you do not have to claim !!

The site is clear, unambiguous, easy to use, plus the product is very competitively priced.

The premium to renew was £1000 but on a comparison website also with morethan was £450 for exactly the same policy. I advised that this marketing approach was longer acceptable and in breach of consumer duty . The answer I got was that my dog was one year older . When I explained that it was the same dog on both quotes she didn't get it.