I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Don't be tempted by the Pet Insurance. Similar issues to others below. Now in to week 7 of this saga and More Than continue delaying the payment by nit picking things that should have been picked up... Mehr ansehen
Unternehmen hat geantwortet
Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.
It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than. Exceptionally good price really happy with the experience
Unternehmensdetails
Vom Unternehmen geschrieben
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Kontaktinformationen
Ty Admiral, David Street, CF10 2EH, Cardiff, Vereinigtes Königreich
- enquires@morethan.com
- www.morethan.com
3.7
Akzeptabel
15’979 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Pet Insurance Enquiry
Pet Insurance Enquiry
The person that I spoke to was pleasant,knowledgeable and friendly. She answered my many questions with patience and good humour. There was no pressure to buy the policy and she ensured that I was happy with the cover fir my pets. The price was really good and the cover excellent.
28. Februar 2026
Competitive pricing
Used a compare site & your company came up with. Have used you before. Good value for money when compared with others. Thank you
10. Februar 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Total garbage and impossible to…
Total garbage and impossible to contact. I pay by direct debit but have no policy details sent to me after the automatic renewal. Impossible to communicate with them. Endless emails wanting reviews none of which accept a reply. Their chat system does not work, Their email contact wants a policy number before continuing. Yeah, right. I want to find out my policy number. They never seem to answer the phone and opening times are different on different pages. God help me if I actually wanted to make a claim. AVOID THIS COMPANY IF YOU POSSIBLY CAN
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Robert.
Thank you for sharing your experience with us, and I’m genuinely sorry to hear how frustrating this has been for you. This is absolutely not the kind of journey we want any of our customers to have, and I completely understand how stressful it must feel when you just want a simple answer about your policy.
I’d really like to help get this sorted as quickly as possible. If you could please email us the following details to reviewfeedbacksupport@pet.morethan.com, I’ll make sure they’re passed straight to the right team who can contact you directly:
- Full name
- Date of birth
- Postcode
- Best contact number
Once we have this information, we’ll get someone in touch who can locate your policy and clear things up for you.
Thank you again for letting us know, we appreciate your patience, and we’re here to help get this resolved. - Courtney
Insuring my young cat was straightfowrd.
user friendly gave me the costs i would incur. some of the sites were a bit difficult to understand straight away.
1. März 2026
My pet insurance renewal
My pet insurance was up for renewal , I have autism , learning difficulties and other mental health problems- and the lady I spoke with on the phone named Louise Hale was absolutely brilliant with me , she fully took the time to understand me and made reasonable adjustments for me , she was brilliant , I’d highly recommend her to other customers who have the same or similar problems , she spent extra time on the phone with me , and really took the time out to help me and to go through things with me.
Thank you again Louise - I would really recommend her for her brilliant customer service thank you again !
6. März 2026
Bewertung ohne vorherige Einladung
Helpful advisor made application easy.
Lovely lady helped me complete my policy application. Was confident I had given all necessary information about my elderly cat to ensure I have a policy that will cover any future needs.
3. März 2026
Pet insurance
Got all the requirements I needed for my dog , great cover better than my existing one and a great price
2. März 2026
Very straight forward.kijy5
Very straight forward, very good level of cover with competitive pricing. Improved the out going lnsurance premium by over £90.
25. Februar 2026
Was very straightforward
Was very straightforward , I had made a mistake on my application and it was rectified very quickly and they were very helpful
20. Februar 2026
AVOID AVOID AVOID
Two claims for my dog worth over £4000 both approved but neither paid out due to an IT issue and no one can tell me how long it will take to get resolved. Insurance policy not worth the paper it is written on. AVOID AVOID AVOID
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Alan,
We're very sorry to hear about the payment issues with your approved claims.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention.
Alex
Easy to use website
22. Februar 2026
Still in limbo
Still in limbo. I was trying to get new insurance for a dog we are adopting from 8 Th August. I do not have details of Pet Policy number. Have printed off some of the policy ,42 pages so far. I would like to have had the policy number earlier. You have all my bank details and I have noti g
23. Februar 2026
Antwort von morethan.com
Hello Ian.
Thank you for your feedback and I'm sorry for the trouble you've had.
To help get this resolved as quickly as possible, I’ve passed your details on to the relevant team, who will be able to locate your policy information and get in touch with you directly. They’ll be able to provide the policy number and assist with anything else you need.
Thank you for your patience, and I hope this is sorted for you very soon. - Courtney
I took out a pet insurance policy for a…
I took out a pet insurance policy for a dog, but due to no fault of his own the owner decided to keep him, I cancelled the next day and I received an email from More Than to say that my policy was cancelled, peace of mind really. 👍
14. Februar 2026
Avoid and look around. Not helpful
Avoid MoreThan and their underwriters (Admiral) like the "plague". Absolutely useless with claims, can't get different conditions right and less than an hour after my cat was put to sleep I had an email asking for more details. They're damn lucky I can't use phones (I'm deaf). If (and it's a BIG if) I get anymore pets I'd rather be without insurance if Morethan was the only option
*UPDATE*....no thanks Alex. Took you guys 7 weeks to sort out a complaint and as usual it was totally useless
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Barbara,
We're very sorry to hear about the difficulties you experienced with your claim and the timing of our request.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention
Alex
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