Monarch Water Bewertungen 

Very thorough, helpful, and friendly. Excellent service. Thank you

We had Dave W attend our softener and he advised on needing to be replaced due to age and obsolete parts amongst the broken bits. So, he fitted the latest model, which has been amazing. He was polite, knowledged and tidy. New machine installed and very happy .

Monarch made my first enquiry about booking my first annual service appointment for my water softner so easy. A booking date was agreed. I was told the engine (Dave W) would contact me the day before to give me a time that he planned to be with me. He did and and also said he would message half an hour out from the scheduled time. He arrived exactly when he said. He carried out the service which we then discussed and answered my questions. Dave was very knowledgeable about the product. I would certainly recommend Monarch for their product and service. Thank you Team Monarch.

We had our previous Monarch water softener for over 20 years and it has always performed well, with one callout / service visit due to a over filling problem. I called Monarch and spoke with Debbie and an engineer about the machine as I felt it was letting more hard water through than it used to. They said that it was at the end of its life. I ordered a replacement and it was booked in. The engineer let me know when he was arriving, the installation went well and we are very happy with the machine.

We've had our water softener for 12 years and it's still going strong with never a days problem. It's serviced once a year and apart from filling it, we don't have to think about it. It protects our central heating system, which is also problem free, and makes showering a joy. It's costly, but worth every pound.

I have had a Monarch Water Softener for about 13 years. It was coming to the end of its life and I needed a new one. The service from the Monarch team - from Head Office staff, to sales, to engineers - couldn't have been better. An initial visit confirmed that I did indeed need a new water softener and the engineer who called guided me through the options. He then returned to fit it. The whole service was excellent. Special mention for Mick for his efficient, knowledgeable, polite service.

Terrific engineer, installed and done, couldn’t be happier

I would have given them a higher rating than this, but the stand and support bracket didn't fit well, and it was discovered by the installer that during manufacture, a large cutout had not been provided for the necessary air bleed screw, used whenever the filter needs to be changed. As a result, unnecessary elbows and reinforced hoses had to be employed to make bleeding possible, given a fair wind. New good should be of merchantable quality. This appears not to be. I hope they make a refund, OR fix the problem more elegantly, so our water pressure isn''t affected. This restriction has affected our pressure.

Our previous Monarch Water Softener lasted 28 years so when we moved to a brand new home we knew which manufacturer to go to.
We bought a Monarch Midi and I have to say it is excellent and very much better than our old one. It hardly uses any salt and I’ve never heard it regenerate. I understand it happens in the dead of night.
The packaging it came in was most impressive so I’m expecting many years of service from our new softener, and should we move again in the meantime we will have no hesitation in buying another. If we don’t take this one with us!
Thanks Monarch.

Helpful service starting with Debra in the office, finishing with Ian who fitted the new softener very efficiently with helpful explanation, and then back to Debra for a service plan. Mine had broken down after 13 years so time for a new one and the models had moved on so I needed some advice before deciding which model to buy. Positive experience all round - thank you.

I had my first water softener from Monarch for 16 years. It was faultless. I have had its replacement for three and a half weeks and I am concerned that it is not working at all, as it has used no salt and does not react to pressing the regenerator. Sensibly the company has now agreed to send me a kit to test the softness of our water. I hope my current softener will work soon.

In a world where in so many cases you get the run around with companies customer services KAY at monarch water is an absolute breath of fresh air ,calm,helpful and reassuring all come to mind her advice saved me money thank you kay . Not sure I got the date right but not important.

The engineer identified the fault very quickly and replaced the motor responsible for the fault. Cleaned up was very polite and helpful.

Very happy with everything! Technician was very thorough and knowledgeable. Highly recommend and will use again. Thank you Monarch!

Prompt & polite service, efficiently carried out.

Monarch water provide great servicing of water softeners. By having a monthly payment plan, I will never forget to give the softener its annual service.

Easy to deal with and practical approach to service

Brilliant and friendly service. Highly recommend using Monarch

The unit is now installed and working fine.
I ordered it from Wilko who was selling the softener at half the price of other vendors.

I checked the item when it was delivered but it was only noticed on the day of installation that adapter upgrades were missing. I tried to obtain the missing parts myself direct and the these were sent out quickly but were wrong. I then had to call again and get my plumber to speak to them before the correct parts arrived. Not sure if the reason the item was cheaper was because it was a 'return'. The staff member was puzzled as to how the parts were missing. The staff were helpful and the warranty was added fast. Just took longer than anticipated to fit.

I recently moved from Cornwall to Wiltshire and immediately noticed a change in the water. Coffee didn't taste good, hair and skin were extremely dry, limescale build up on taps and toilet etc. Within days of having a Monarch Ultimate Water Softener installed, the difference was noticeable. No more flaky skin - and the coil inside the kettle is constantly shiny now!
Money well spent!