Monarch Water Bewertungen 807

Dave W carried out the service on our water softener today. Very impressed by him. He was very helpful and the work was carried out quickly and well.

Richard was very knowledgeable. He fixed broken/faulty parts and explained what was causing the leak, as well as suggested what needs to be done to prevent any potential/future problems, in terms of water pressure.

Dave was very friendly and helpful 👍

Great service

We didn't expect to buy a new machine, but Richard explained after nine years, the machine was ready to be changed within the year. It was misbehaving and two parts were already in need of replacement. So we said yes and Richard exchanged the old for new, did all the checks and was as charming as he is knowledgeable, efficient and competent. We've been with Monarch for about thirty years. We wouldn't change.
You can't go wrong using Monarch and if you're lucky, they'll send Richard to sort it out. MJ

Excellent service. Staff on the phone friendly and helpful. Everything happened just as they said it would. Dave W was friendly and professional as usual and gave good advice about our water softener and hoe to get the best out of it.

Extremely professional gave a very good advice about upgrading my kit next year. I couldn’t have wished for a better service from one of Monarch’s employees well done Richard.

Dave W arrived on time, is very professional and explains everything he is doing and why. I was consulted about a major decision with consideration and options. A great service

I was very happy with the service I received I was treated very well and given a summery of what he was doing through out .

Richard was our engineer today and he was experienced, clean and personable. We were very pleased with his work…..

The bypass valve kit gives away and starts leaking. I installed this 2 years back and the valve has not started leaking. The valve is also not available easily in the market to replace it which makes it tricky to have water running untill the leak is sorted.

Dave W came as i wasn't sure the water softener was working well. He was very good, sorted the problem out in no time and also shared his knowledge and talked me through what he was doing. Thank you Dave 🙂

Richard came today to service our water softner.
He did a very thorough job taking great care to protect our wood flooring whilst working. Very happy with the service from Monarch.

Richard came to service and repair our softener. He was helpful, clear, instilled a sense of trust in the customer and had a genuine care for his work. He was knowledgeable and gave us helpful advice without seeming to just be out to sell us products. He was first rate and is did the company proud.

They were polite and explained what they were going to do, checked everything and change one part. Clean and tidy

A very satisfied customer
I had a 5 year old water softener that was put in by a company installing my new bathroom. Recently the water softener broke down. I contacted Monarch who informed me my appliance had never been registered but they would send an engineer to sort out the problem. Richard turned up, listened to my explanation and assured me he would sort it out so that when he left I would have a system working correctly. He worked quickly and carefully taking the system apart. He took care to explain everything to me, giving me all the information I needed to enable me to decide what I wanted him to do. The water softener had been installed incorrectly and had been very badly damaged in use. Richard gave me the option of repair but with a short period of use before it would need to be replaced or a new model that he could install straightaway. I decided to opt for a new Monarch water softener. Richard was very professional in his work and friendly and reassuring, clearing up the kitchen when he had finished. Once finished Richard explained how to make sure my system continued to work correctly. He answered all my questions. He helped me contact the office so I could sort out payment. Monarch emailed me all the paperwork to set up a service plan. When Richard came I was upset that my system had broken down. By the time he left I was very pleased with my new system and reassured the company would look after my system in the future. Richard was friendly and professional, an excellent Monarch employee. I am pleased to recommend this engineer and his company.

Excellent service of my water softener. The engineer, Richard Lawrence, turned up on time, serviced the unit with care, and was very polite and respectful of my property. Highly recommended.

Originally purchased a Monarch softener as recommended by my plumber. Claims to have a 7 year guarantee. Turns out you only get this if the unit is serviced every year. Very misleading.

Softener returned and another brand used instead.

Dave W carried out the service. He arrived promptly, was cheerful, helpful and clearly very professional. The annual service was conducted thoroughly and I learned more about the system than any manual could ever impart. A first class job, thank you.

Mick was excellent start to finish He arrived promptly. Such a lovely man. Fixed my water softener Machine. All up & running now replaced so many parts. He was down to earth & it was so nice talking to him.